I KEEP CANCELLING MY ZOOPLUS REPEAT BUT THEY WON'T STOP SENDING IT. I've tried to cancel my Zooplus repeat multiple times, even have an email confirmation from June that it was cancelled, but sti... See more
Company replied
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See what reviewers are saying
Dreadful delivery service - my last 4 deliveries have been delayed by more than 3 days. Usually Evri seem to get the blame and the phrase 'returned by courier' seems a standard response when I contact... See more
Company replied
Set up repeat delivery of premium breed-specific dry complete for new puppy. Received 1 delivery. 2nd delivery reported to have been delivered but never seen. 1 call, 1 ‘chat’, 1 call - all initiat... See more
Company replied
What is going on with the delivery times for orders from zooplus? Always used to arrive the next day but my last 2 orders have taken a week and one had to be resent as the original never arrived. I ha... See more
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Company details
Written by the company
zooplus.it è un sito divertente e facile da navigare dedicato agli animali domestici. Leader in Europa, zooplus è presente in oltre 24 paesi con un assortimento, in continuo ampliamento, di oltre 8.000 prodotti in stock per cani, gatti, roditori, uccelli, pesci, rettili e cavalli. I nostri plus: - Spedizione gratuita da 45€ di spesa - Pagamento sicuro - Prodotti delle migliori marche al miglior prezzo I metodi di pagamento includono carta di credito (Visa, Mastercard, American Express, Diners) carta moneta: Postepay, Carta Aura e carte prepagate Paypal, dopo essersi registrati gratuitamente, è possibile pagare anche mediante altre carte di debito e di credito. bonifico bancario contrassegno: ha un costo aggiuntivo di 2,90€ indipendentemente dall'importo dell'ordine e potrà essere saldato al corriere tramite: contanti: dovrai preparare l'importo esatto dell'ordine, perchè il corriere non può erogare resto. In caso di mancanza dell'importo esatto, il corriere non potrà consegnare il tuo ordine e metterà in giacenza il pacco. assegno bancario: intestato direttamente alla BRT S.p.A., riportando l'importo esatto dell'ordine. La spedizione della merce avviene in tutta Italia, isole comprese fatta eccezione per i cap 22060 e 23030.
Contact info
Sonnenstraße 15, 80331, München, Germany
- +45 78150217
- service@zooplus.dk
- zooplus.com
1.9
Poor
534 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very pleased
I am very pleased about delivery time, prices and quality.
29 September 2017
Unprompted review
The best service ever!
I had 2 bags of dry cat food with a large amounts of crushed pellets. I contacted ZooPlus after the fact, but before I was ready to order more. I submitted a picture showing them all of the pellet 'dust' in the bowls. I was hoping for a discount on the next order, but instead, they sent me 2 bags of the cat food. No excuses. They came through far beyond what was required.
Simply amazing service. They have a customer for life, or as long as I am owned by cats.
5 July 2017
Unprompted review
Best overall online pet supply store
I have 4 pets (2 dogs and 2 cats) that need loads of food, treats, chews, cat litter (and deodoriser) and (occasionally) toys! Having tried quite a pack of online stores, I have for the last 2 years used only Zooplus.com. The selection is great (for my needs) and prices seem to beat their competitors pretty consistently. The only thing is that delivery (from Germany) can take a bit long sometimes, so you need (to be on the safe side) order a week in advance. It is also worth subscribing for their discount membership.
23 March 2017
Unprompted review
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