Zoggs Reviews 350

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 282 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their durability and comfort, especially for swimwear that withstands frequent use and chlorine. Many appreciate the accurate sizing and the wide selection of styles and colors available, making it easy to find suitable items. The ordering process is frequently described as easy and efficient, with many consumers highlighting the prompt and reliable delivery service. However, some customers also noted issues with product sizing, finding items to be too tight or requiring them to size up, and a few experienced problems with the durability of newer products, particularly swimsuits. There were also occasional mentions of delivery issues, such as packages being left in exposed locations or delays without proper notification, and some dissatisfaction with customer service regarding product faults.

What people talk about most

Product

People report positive experiences with product, often praising the excellent quality, comfort, and good fit... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the prompt and quick... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Users describe positive interactions with service, consistently reporting excellent and reliable service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great sale, great price at 50% off. Easy to use website. And good choices in female swimwear. Delivery in 3 days as chose free option. Arrived on time. Size accurate, swim wear used for aqua fit... See more

Rated 5 out of 5 stars

I always buy Zoggs swimsuits. I swim regularly and attend an Aquafit class twice a week. They give the support I need for Aquafit, they are stylish and I have always found the sizing consistent. There... See more

Rated 5 out of 5 stars

I go to the gym a lot swimming, sauna etc and I always buy swimwear from Zoggs! It’s good quality never fades and guaranteed for life! What more could you ask for! Always excellent service and return... See more

Rated 5 out of 5 stars

Excellent website site, features explain exactly about product. Easy to order and delivered promptly. All swimsuits I have ordered have been excellent quality, wear well, & comfortable to swim in.


Company details

  1. Swimwear Store

Written by the company

Born in Australia, the home of swimming, Zoggs is now swimming all around the world. At Zoggs we have a passion for creating innovative, exciting and high quality swimwear and swim equipment. We want all swimmers, whether just starting out; swimming for fitness or recreation; swimming in the great outdoors or in a triathlon, to enjoy the freedom, fun and exhilaration of the water. What matters to us is that swimmers enjoy life in the fun lane with unconditional trust in their Zoggs swimwear, goggles and equipment. Find our FAQs covering Delivery & Returns in the link below: https://www.zoggs.com/en_GB/frequently-asked-questions


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

350 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service,helpful staff

Great service,helpful staff. Quick delivery.

29 May 2026
Zoggs logo

Reply from Zoggs

Thank you so much for your positive feedback, Excellent service is very important to us and our aim is for our customers to walk away with a positive experience.

Rated 5 out of 5 stars

Great site

Great site, good prices and above all good styles, quality and fit. Very happy 😊. I love the high neck styles being an older lady, please don't stop this style it's very flattering

26 May 2026
Rated 1 out of 5 stars

Where is my order

Where is my order? I order nearly a week ago? No courier's name? No tracking?

As this is my first order it's not a good start!

UPDATE:
Zoggs Customer Services were very prompt and attentive in looking into my case
Transpires they were badly let down by Evri damaging their package and pro-longed delivery
Zoggs have now redeemed themselves with exceptional Customer Service

26 May 2026
Zoggs logo

Reply from Zoggs

Thank you for your review. We're sorry to hear that you've been disappointed with your experience.
We understand your concerns regarding tracking information and delivery updates. We can confirm that tracking details and a link to the delivery information were provided by email, and we're sorry if this was not clear.
We can also see that our team is in contact with you directly regarding your order and will provide an update this morning.
We understand that waiting for an order can be frustrating, and we're happy to help clarify any delivery updates.

Rated 1 out of 5 stars

The nose piece broke on the second time…

The nose piece broke on the second time I wore these goggles. Disappointing as I had previously worn the same make of goggles for about 3 years with no issues.
I have been issued a refund with no problems, but customer server think the issue is with my face shape not fitting the goggles, even thought for 3 years the they were the perfect pair until I lost them.
I will now be trying other brands.

25 May 2026
Zoggs logo

Reply from Zoggs

Thank you for your feedback. We're sorry to hear about your experience with the goggles.
We're pleased to see that our Customer Services team has already assisted you and that your refund has been processed successfully.
We appreciate your comments regarding the product. Our range is reviewed and updated over time as we continue to develop and improve our designs, and we’re sorry that this pair did not meet your expectations.
If you would like any advice on alternative styles, our team will be happy to help.

Rated 4 out of 5 stars

Easy purchase process and I’ve bought…

Easy purchase process and I’ve bought the same googles many times as I love the product.
I’ve not received my order yet so I’d suggest in future to ask for my opinion after it’s been delivered if you want genuine feedback from new customers. If this had the case as a returnin go customer it would have been 5 stars.

29 May 2026
Zoggs logo

Reply from Zoggs

Thank you for your feedback, we're happy to hear you have found goggles that you love and continue to purchase. Our team have been made aware the email was sent too soon and we have resolved this issue to prevent this from happening again. Happy Swimming

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