Have been using Zoe Daily 30+. Very happy with product but needed to change delivery date of next consignment. I found the online access a bit difficult to get through to contact someone. However,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having felt negative about the new version of the app, I’ve found it more useful as I’ve used it more, and I’m enjoying logging my food and finding it easy to stick too. The support team have been gre... See more
Company replied
The new Zoe app is excellent. Tonnes of information, recipe inspiration and encouragement at my fingertips. Seeing my food choices score building each day is very motivating and is making me much... See more
Company replied
Im seeing serious benefits after 60 days of mindfulness eating. Improved energy, better sleep and a clearer brain! The app really helps you stay focussed away from unhealthy eating and maintaining a... See more
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Company details
Written by the company
ZOE is a nutrition science company leading the gut health revolution, helping people to feel better now and be on track to live many more healthy years. Powered by the world’s largest nutrition study, ZOE uses cutting-edge research and personalised tools to put the gut microbiome at the centre of long-lasting health.
Contact info
United States
- hello@joinzoe.com
- zoe.com
4.1
Great
14K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I contacted Zoe about a possible new…
I contacted Zoe about food concerns at the weekend. I was worried about something food and health related that I thought Zoe might have some experience of. Stunned to receive a holding response from a real person shortly thereafter and then, the next working day, a very helpful and fuller response. Really appreciate this from Zoe !
27 April 2026
Unprompted review
Reply from ZOE
Hi Jacqueline,
Thanks for being a ZOE member and taking the time to share your experience. This is wonderful to hear! Our support team will continue to be available to assist you. Please reach back out if you need us.
Best,
The ZOE Team
Prompt and professional
Prompt and professional, very attentive to detail, courteous and overall excellent response and superb service.
22 April 2026
Unprompted review
Reply from ZOE
Hi Malcolm,
Thanks so much for your kind words — we’re really happy to hear you had such a positive experience. Our team works hard to be prompt, thorough, and courteous, so it means a lot to receive this 5-star review!
If there’s ever anything else we can help with, please don’t hesitate to reach out.
Best,
The ZOE Team
Both Daisy and Emily resolved a year…
Both Daisy and Emily resolved a year long problem I had with Daily30. Daisy fixed the shipping information so I actually received a shipment without billing me a 4th time for product never received and Emily refunded the money for shipments never received. The support team for the Food Duary App is excellent. The support team for the Daily30 website is horrible.
27 April 2026
Unprompted review
Reply from ZOE
Hi Leslie,
Thank you for sharing your experience and giving us a 5-star review. It is concerning to hear of this extended issue, but we are grateful Emily and Daisy were able to resolve this. Your review has been flagged for our team to review.
Please know that we’re listening carefully. Your feedback, the good and the bad, is shaping what we build and improve on next.
Best,
The ZOE Team
The whole process of contacting them…
The whole process of contacting them and getting an answer worked very well.
Seems to be very good customer service.
Also good that they make it clear when you are talking to AI (initially ) and if it can't answer your question, a human responds in a reasonable time.
27 April 2026
Unprompted review
Reply from ZOE
Hi John,
Thank you for taking the time to share your experience. We are pleased to hear that you've found the process of contacting us and getting assistance efficient. Full transparency of our AI usage is very important to us.
FIN and our support team work in tandem to ensure you receive the best possible service experience, combining the efficiency of AI with the empathy and expertise of our staff.
We look forward to assisting you further in the near future.
Best,
The ZOE Team
Reply from ZOE
Hi Geraldine,
Thanks for taking the time to give us a 5-star review. We are thrilled to hear you are loving the app and using it with ease.
If you need any assistance, we will be available for you.
Best,
The ZOE Team
My problem was explained and I fixed my…
My problem was explained and I fixed my issue.
24 April 2026
Unprompted review
Reply from ZOE
Hi Sandra,
Thanks for taking the time to share your experience and leave us a 5 star review. It is wonderful to hear our support team was able to fix your issue.
Please don't hesitate to reach back out should you need further assistance.
Best,
The ZOE Team
I‘m really very satisfied with the…
I‘m really very satisfied with the contact with ZOE. First I got immedeatly a very helpfull answer from fin, the really friendly programmed chatbot.
I took the reference to a contact with the human team, and very soon received a very friendly, helpfull and meaningfull feedback to my question. Thank you !!
21 April 2026
Unprompted review
Reply from ZOE
Hi Gabriele,
Thanks for taking the time to share your experience. FIN and our support team work in tandem to ensure you receive the best possible service experience, combining the efficiency of AI with the empathy and expertise of our staff.
Please reach back out if you require any additional assistance.
Best,
The ZOE Team
I love the AI feature
I love the AI feature, that majority of the time gets correct from just an image of my food. This is the problem I have with other food logging apps because it’s boring and high effort.
However, I do find sometimes it’s a bit buggy after logging food. So somethings the score doesn’t calculate or it doesn’t save or food items are captured twice, or I’ll capture kefir and then it’ll say I didn’t have any fermented food that day - just little things.
But on the whole, it’s pretty good.
I love the overall food score and insights.
I find ziggy a bit limiting at times (can’t think of specifics) but again, good enough overall.
I do love Zoe though and I do love the awareness it brings. Somethings I thought were healthy but aren’t
26 April 2026
Unprompted review
Reply from ZOE
Hi Lianne,
Thanks for taking the time to share your experience. Please know that we’re listening carefully. Your feedback, the good and the tech issues, is shaping what we build and improve on next.
If another glitch appears, please reach out to us with screenshots or a screen recording.
We look forward to assisting you further on this journey of improved health.
Best,
The ZOE Team
Great communications and an efficient response.
I my first interaction with your AI response was not very helpful but when Daisy got back to mr she was fantastic.
Really helpful with very clear instructions to help me solve my problem.
I have been with Zoe since the outbreak of Covid. I listen to every podcast and I share with my friends.
I will be in touch again soon when I am more solvent.
16 April 2026
Unprompted review
Reply from ZOE
Hi Jan,
Thanks for taking the time to share your experience. So glad Daisy was able to assist you efficiently.
While our AI assistant FIN enhances our customer service capabilities by being available 24/7, our dedicated support team remains readily available to address complex issues, provide personalised assistance, and offer the human touch when needed. FIN and our support team work in tandem to ensure you receive the best possible service experience, combining the efficiency of AI with the empathy and expertise of our staff.
Best,
The ZOE Team
Swift response and instant resolution…
Swift response and instant resolution of the issue
24 April 2026
Unprompted review
Reply from ZOE
Hi Elaine,
Thanks for such a lovely review. This is wonderful to hear. If you need any further assistance, please do reach back out to us.
Best,
The ZOE Team
Human assistant Mike helped with issue…
Human assistant Mike helped with issue saving donated recipe to my diet page when AI Fin couldn't. Good, clear communication.
24 April 2026
Unprompted review
Reply from ZOE
Hi,
Thanks for taking the time to share your experience and leaving a review on Mike. We will be here should you need any additional assistance.
Best,
The ZOE Team
Good costumer support and advice that…
Good costumer support and advice that was super easy to access
22 April 2026
Unprompted review
Reply from ZOE
Hi,
Thanks for taking the time to share your experience. We look forward to supporting you further on this journey for improved health.
Best,
The ZOE Team
Investor and member of Zoe
Investor and member of Zoe, truly believe in this product and it's truly changed my knowledge and understanding of what constitutes a healthy diet. The app is fantastic and their customer service team are great and very responsive to any questions. 10/10
23 April 2026
Unprompted review
Reply from ZOE
Hi Sarah,
Thanks for being an avid ZOE member and investor. We truly appreciate your commitment and the time you took to share your experience. Our support team will continue to be available should you need any additional assistance.
Best,
The ZOE Team
Mike from the customer support team…
Mike from the customer support team provided a very positive experience. He demonstrated all the key qualities you would expect. He was professional, helpful with quick responses. When he didn’t have an immediate answer, he made sure to pass the information on to the wider team. His approach was reassuring and showed a real commitment to resolving the issue.
22 April 2026
Unprompted review
Reply from ZOE
Hi,
Thank you for taking the time to leave such kind feedback. We will be sure to pass your comments on to Mike and the wider team. It's always wonderful to know our support has met your expectations.
Kind Regards,
ZOE Support Team
Zoe changed my diet
Zoe changed my diet, taught me how to break free of my old misunderstandings about food and yet also reassured me about others. The personalised nature taught me how I could eat to best suit myself. I am very happy.
23 April 2026
Unprompted review
Reply from ZOE
Hi,
Thank you so much for sharing your experience. It's great to hear that the personalised approach has helped you build a better understanding of what works for your body. We're really glad ZOE has made a positive difference for you.
Kind Regards,
ZOE Support Team
Quick response to question
Quick response to question by AI - and then transferred to human when I needed further clarification - and he contacted me very promptly
22 April 2026
Unprompted review
Reply from ZOE
Hi,
We appreciate you sharing this. It's great to hear the handover from our AI assistant to the team was smooth and that you received a prompt follow-up. Your feedback means a lot to the team.
Kind Regards,
ZOE Support Team
Wellbeing benefits quickly apparent.
Wellbeing benefits have been quite clear over a couple of months, encouraged by the very engaging app's nudges. The meal recognition feature (snap a photo and it tells you what it sees) is fun, and surprisingly accurate. Some of its assumptions about the content of made-up foods perhaps need a rejig though :) The seeds supplement (not essential to follow the advice) is tasty - for both savoury and sweet food - and has a nice crunchy texture. Very happy I signed up!
22 April 2026
Unprompted review
Reply from ZOE
Hi,
Thank you for this lovely feedback. It's brilliant to hear you're noticing real wellbeing benefits and enjoying the app's features. We'll certainly share your thoughts on the meal recognition with the product team. So glad you're happy with your ZOE journey so far!
Kind Regards,
ZOE Support Team
I have a query which was dealt with…
I have a query which was dealt with quickly and 0leasantly
20 April 2026
Unprompted review
Reply from ZOE
Hi,
Thank you for letting us know. We're pleased to hear your query was resolved quickly and that you had a positive experience with the team.
Kind Regards,
ZOE Support Team
I’m quite new to Zoe but so far have…
I’m quite new to Zoe but so far have found everything easy and very efficient. The app is straightforward to use and already I’m finding it much easier than I thought to make the best choices. I had a query today and used the message facility and was pleased to get a very quick reply which answered my question. So far so good! 😊
22 April 2026
Unprompted review
Reply from ZOE
Hi Hazel,
Thanks so much for your 5-star review and welcome to ZOE!
We’re really pleased to hear you’ve found everything easy and efficient so far — and that the app is already helping you feel more confident about making the best choices. It’s also great to know you got a quick response through the in-app messaging when you had a question.
We’re excited to have you with us, and we’ll be here if you need anything as you continue your journey.
Best,
The ZOE Team
Emily solved the problem I had with…
Emily solved the problem I had with payments really quickly and efficiently, and her email correspondence was warm and friendly. After initial frustrations with the AI interface, this was a very happy ending to my issue 😍
22 April 2026
Unprompted review
Reply from ZOE
Hi Caroline,
Thanks so much for your 5-star review!
We’re really glad Emily was able to resolve the payment issue quickly and efficiently, and that the email support felt warm and friendly. We’re also sorry to hear the AI interface was frustrating at first — but it’s great to know everything ended on a positive note.
Thanks again for taking the time to share your experience, and please reach out anytime if we can help with anything else.
Best,
The ZOE Team
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