zincsports Reviews 

Amazing service ,always really helpful, excellent communication i would highly recommend this company 💯 10/10
Scooter are good quality

We bought our daughter this scooter for £80, and unfortunately, after she clipped a curb, the scooter was damaged. The impact wasn’t particularly hard, yet the frame was dented and the wheel screws came out, leaving us unable to even put the wheel back on.

I contacted the company, sent several photos of the damage and explained the situation, hoping they could at least provide some spare parts or advice to help us repair it. Unfortunately, I was simply told there was nothing they could do as it wasn’t covered by the warranty.

I wasn’t expecting a refund or a replacement, but I did expect some level of customer service or support, especially for an £80 scooter that is now unusable.

Very disappointing and, quite frankly, shocking customer service. We’re now £80 out of pocket with a scooter that can’t be used.

Contacted customer support with regards to a replacement brake cable for my son's E-scooter, Tom the customer service agent moved swiftly with this and after taking a few contact detail he told me this would be sent out free of charge... Excellent!!!

Absolute amazing customer service, very quick response!!
Highly recommended

when I order my son's ride on scooter it was very fast delivery. I recently moved and lost the handle bar for it to be a standing scooter, one email to ask how to buy a replacement and not only have they been quick to respond but have sent a new one free., I cannot express what a fantastic company this is and the customer service is outstanding. Will defiantly be ordering from them again when my boys get bigger.

Purchased one of their electric scooters with a seat on it.
complaint because it didn't work properly wouldn't even got the slightest hill?All the charge wouldn't last modern half an hour.If that.. Took a week to deliver it a week to send it back wrote to them with my complaint.No reply, disgusting company wouldn't recommend them at all. I got no customer relations at all.Worse company had dealt within years.
Aerosystems purchase for the company.

unbelievable customer support, best experience ever!
we was genuinely shocked, absolute stars!

these guys bent over backwards to help me out after my grandsons scooter steering bar snapped
(my daughters fault, it was full of luggage, and she, a grown woman tried riding it! omg.

no way was it under any warranty, grandson has had it for years, he absolutely adores it, i offered to buy him a new one, but he wasn't interested, he was devastated when it broke on holiday,

these guys found the exact part, sent it free of charge, and wouldn't even take the cost of the postage, you have turned a 6 year old boys tears into beaming smiles.

honestly, customer service is alive and well, thank you, you guys are awesome!!!!!!!!!!!!!!!!

Tom at the Zinc team wasted absolutely no time in sorting my request. Not only did he provide helpful resources on aiding me, he was very quick to respond and very friendly.

Thank you for all your help, highly recommend!!

Title: Dangerous Product – Absolutely Avoid Zinc Scooters!

I am writing this to warn every parent: do not waste your money on a Zinc scooter unless you want your child to get hurt. My son, who weighs only 30kg—well within the stated weight limit—was riding his scooter when the internal steel pin completely snapped without warning. To make matters worse, the so-called "durable" steel base actually bent and then cracked under his weight.

If a supposedly robust metal base and support pin can fail catastrophically while being used by a small child, it tells you everything you need to know about the sub-par materials and assembly standards at this company. The metal quality is visibly cheap and brittle, and the engineering is clearly not up to the task of supporting a child. This is a serious safety hazard waiting to happen. Please, save yourself the stress and your child the risk of injury by staying far away from this brand.

I researched online thoroughly before buying my 9 year old son a scooter from Zinc. Prompt service and he was happy with the scooter. But.. disaster struck just a few days later when he was mucking about with his friend and the front mud guard snapped off (his fault - not the scooters!). Cue tears and upset. Fired off an email to zinc enquiring about replacement parts... and within just a few hours I got an email saying they'd sent out a replacement front mud guard, free of charge... and that it'll be with me tomorrow. Now THAT is customer service you don't get often nowadays.

Best costumes service I come across for years. Thanks to the team.

Made a general enquiry.
Within an hour response with all info and ordering instructions.
Ordered 3 days till arrival it's spot on
Brilliant thanks to all staff

We have bought 2 of your electric folding bikes. One for the uk and the other stays at our campsite in France.
We have found the bikes to be very reliable, have an excellent range and easily foldable to fit in the back of a car.
Recently we snapped one of the peddles and contacted the company. They offered to post a replacement straight away. No question of out of guarantee, how did it snap or send proof of purchase.. just sorry to hear this and a replacement will be sent immediately!
Fantastic customer service. This says a lot for the company and will continue to buy their excellent products

Best customer service without a doubt, straight to the point, quick respone, quick solve.

After more than a year, my bike had been working perfectly. Recently I noticed that the sensor had randomly stopped working. When I checked it, I saw that it was damaged.

I tried to find the sensor on the shop’s website but couldn’t locate it, so I contacted support. Tom replied quickly—great service! Without any questions, she simply asked for my shipping address and sent a replacement.

Thank you again, Tom! Great service.

My bike throttle broke and zinc was very helpfull indeed and also sent me a replacement very impressed

Purchased a game table for my grand daughters birthday & it had a part missing got in touch & they were so helpful & new part being delivered next day . Excellent service

We had lost a small part from our child's Zinc scooter. I looked on the website for a replacement, but couldn't find it on there. So I emailed to see if they had the part to order. They offered to send the replacement part for free.
Communication was great and the part arrived very quickly. I have given 5 stars for this review. But if I could give more, I would. I very highly rate their customer service.

Excellent customer service. My son’s scooter is nearly 2 years old and a nut holding the wheel on came off and was lost. Customer services responded quickly and sent a replacement nut via next day courier. Cannot fault them.

Outstanding Customer Service.
Had a small technical issue with a scooter and the support team responded almost instantly.
Turns out it wasn’t a technical issue-it was me who didn’t know how to work the trike for my grandson!
Would definitely buy from Zinc again.