Zima Dental Reviews 

5,938
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,386 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the products for their excellent quality and effectiveness in keeping dental items clean and fresh, with many noting immediate and highly positive results. However, some people mentioned receiving only part of their order, such as only the tablets arriving while the machine was out of stock. Additionally, a small group felt that units failed relatively quickly, like one stopping after two weeks, or experienced long delays in receiving replacements, reaching eight weeks in some cases.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the dental pod and cleaning tablets make... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent performance and... See more

Customer service

Users describe positive interactions with customer_service, noting prompt, efficient, and cheerful support... See more

User experience

People report positive experiences with user_experience, highlighting that ordering is easy and the website... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zima is one of the fastest I’ve experienced to respond via email. They help resolve any problem or questions I have. I love the product and recommend it to most family and friends!

Rated 5 out of 5 stars

I really like my Zina Dental Pod! My night guard is so clean. I also am using the subscription so I automatically get a 3month supply. I had gotten a number of refills before signing up for the subscr... See more

Rated 5 out of 5 stars

Even though the product we wanted was going to be delayed a little, Customer Service was right on top of things and kept us informed. We have several questions that were answered by real people - n... See more

Rated 5 out of 5 stars

very satisfied with the product and the service provided by the customer service team replying to my questions regarding the pod pro. thanks for the help! keep the good work!


Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Dental Supply Store
  4. Health and Beauty Shop

Written by the company

Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(5,938)

2,479 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Warranty issue

I had a warranty issue and I can honestly say Zima's customer service was the best I have ever experienced from a business. Few companies come close.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

This company stands by its products

When I dropped my Dental Pod Go and it wouldn’t turn on, I contacted Zima. I was amazed when they told me they were sending me a new unit. I assumed they would have me return the broken unit for repair. Excellent company. I own many of their products for dental care and sonic cleaning of my Invisalign retainers.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service was timely and…

Customer Service was timely and effective in resolving my issues. The product does what it claims to do. My wife has been using her appliance for a year and the Pods deep clean made it significantly cleaner. My new appliance will stay clean with daily cleanings. I love the idea of a regular UV cleaning in the case.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Top-notch support team!

The support team worked with me to resolve the issue I was having with a dental pod. Couldnt have asked for a better outcome and the staff I communicated with were helpful and committed. Thank you!

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Cannot fault the customer service at…

Cannot fault the customer service at all. I placed my order then saw there was the dental pod pro and I wanted that instead. Customer service, particularly Gian was so helpful and cancelled my order before it was shipped so I could order the pro. Bearing in mind it was my error they still assisted. Not tried the pod yet but a friend of mine been using it 2 years and love it!

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful products I highly recommend!

I have been using my dental pod each morning with a Zima tablet to refresh & clean my mouth guards for over a year now! When I travel for less than a week, I use the blue light cleaner container. I do not always take the Hydro Pick with me but use it daily when at home! Love all of these products!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I love my Zima

I love, love using the Zima for my retainer/nightguard. Long time user here. Keeps it clean and fresh. I bought my husband one for Christmas last year and he loves his too!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I do not add reviews but this was is an…

I do not add reviews but this was is an exception ; they’ve over delivered ;-)

Absolutely amazing customer service and products. Highly recommended.

I was so impressed that I started their membership program and got an extra pod.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

I love the Zima Dental Pod Pro

I love the Zima Dental Pod Pro! It works really well in cleaning my retainers. I wish I had this when I originally got my retainers; it would have saved me from bad breath and cavity risk much earlier. I was pleased to see my retainers clean without the white residue that builds up even after wearing them for 1 night. I highly recommend this product.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

The company sent an email saying it was…

After an initial delivery to the wrong address (just the delivery service Uni Uni's fault), Zima staff went above and beyond to re-send my exact order promptly. They communicated effectively and responded to my emails in a timely manner. Very thankful! Best purchase of the summer!

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer support

Have been using the product for a while but recently had an issue with my subscription (my fault not theirs). The online support to resolve it was incredible. Super fast, easy, professional and polite! Almost unique to have such an exceptional customer service team. Outstanding!

8 August 2026
Unprompted review

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