Zilocar Reviews 199

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of use and efficiency of the service, finding the reports comprehensive and easy to read. Many users appreciate that the information provided helped them make informed decisions, often saving them from purchasing problematic vehicles by revealing crucial details like accident history or other significant problems. The service is often seen as a valuable tool for peace of mind when buying a used car. However, some customers also noted that the product's information can sometimes be less detailed than competitors, particularly concerning service records and accident reporting. A few people were dissatisfied with the pricing, feeling that some reports were too expensive or that promotional offers were misleading. Additionally, some reviewers experienced issues with the website, such as difficulty entering codes for multiple reports or finding the user interface basic.

What people talk about most

Product

Consumers find product to be ambiguous. Many reviewers praise the thoroughness and ease of use, stating it... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the smooth and easy... See more

Price

Reviewers mention ambiguous feedback about price. Many customers found the pricing to be a good alternative... See more

Website

Users describe ambiguous interactions with the website. While many customers praise it as a go-to for vehicle... See more

Service

Reviewers highlight ambiguous aspects of service, with some expressing strong dissatisfaction, citing missing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Has all the basic information, but with $29.95 is about $16 cheaper than Car fax. Good if you buy a used car, to ensure no accidents and regular maintenance. On the other hand Car Fax has a bit m... See more

Rated 4 out of 5 stars

I was at a dealership to buy a used car in Berger, Lagos (Nigeria). I needed a quick history of the Toyota Tacoma, searched Google and found Zilocar. I got the information I wanted very fast. I actua... See more

Rated 4 out of 5 stars

Update: Zilocar reached out to me and helped me cancel my subscription. So other than this issue, the service and product they provided was very good. The info I received from Zilocar was decent, a... See more

Rated 5 out of 5 stars

Hey everyone, I'm seriously wondering if this is the best service around. I've only used the trial, but the detailed, accurate info was unmatched. We're looking for a used car for our son, and usually... See more


Company details

  1. Car Dealer
  2. Car Service

Written by the company

Zilocar is a U.S.-first automotive data platform built for people who refuse to gamble on their next car. Start with our free VIN lookup to confirm make, model, trim, and key specs instantly. Upgrade to a paid vehicle history report and tap into a nationwide well of DMV, insurance, auction, and maintenance data—everything from accident severity to odometer rollbacks. Our clean, mobile-ready UI distills thousands of data points into clear insights you can act on, whether you’re a weekend shopper, a professional dealer, or a fleet manager. With Zilocar, transparency isn’t an add-on; it’s the product.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

199 reviews

5-star
4-star
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2-star
1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Using Zilocar was easy and efficient…

Using Zilocar was easy and efficient and provided all the information I needed that the owner of the used car was not telling me. Zilocar showed me that the reason the car was at such a good price and had low mileage was because it was a salvage. The Zilocar report saved me money and potential headaches with a car the owner has no business trying to sell.

12 December 2025
Unprompted review
Rated 2 out of 5 stars

Difficult to reach customer service

Difficult to reach customer service to cancel the membership. I ended up disputing through my credit card company because emails went unanswered and I couldn't find a phone number for customer service. The credit card company was successful in canceling the membership and future charges, but I did end up paying for one month.

10 October 2025
Unprompted review
Zilocar logo

Reply from Zilocar

Thank you for sharing your experience, and we’re truly sorry to hear about this situation.

We normally respond to all customer emails within 24 hours - often much sooner - and we take customer trust and communication very seriously. Please accept our sincere apologies if our reply did not reach you as quickly as you expected. During periods of unusually high volume, responses may take up to 48 hours, but our goal is always to assist promptly and resolve every case in the customer’s favor whenever possible.

We’re also sorry that this difficulty led you to cancel through your credit card company instead of directly with us. Our aim is to make the process clear and simple, and your feedback helps us improve.

Rated 1 out of 5 stars

Zilocar report contains zero service…

Zilocar report contains zero service records. I paid $29 and got ZERO value from this service.

1 star= "F", FAIL

I thought Experian/Autocheck was bad but I can't imagine why anybody would think Zilocar is worth paying ANYTHING for.

NEVER USE THIS SERVICE

Response to Zilocar's rebuttal of my review

You write: "We never aim to mislead..."

However, in your advertising you claim that your reports are 'Comprehensive' and in, what appears to be, a comparative review of various used car reports bestvehiclehistoryreport zilocar is directly compared to car reports that *do* include service history. By comparing zilocar directly to report providers that *do* provide service history and saying that your reports are ‘comprehensive’ *I was misled* into believing that zilocar provides service history.

In spite of the fact that '...dealership service and maintenance records are private information…' all the other report services that I have used in the past do provide service records. In fact, service records are, for me, the bulk of the reason for getting a report. The other stuff, while nice to have, isn’t of primary importance as most fraud is caught by state BMV and things such as odometer rollback can usually be inferred from service records. Until I bought the zilocar report I couldn’t even conceive the thought that a report service would not include service records. The fact that bestvehiclehistoryreport rated zilocar above report services that do include service records seems extremely disingenuous to me and indicates this review is not being honest.

4 December 2025
Unprompted review
Zilocar logo

Reply from Zilocar

Dear Obed,

Thank you for sharing your feedback.

We understand the importance of service records. However, dealership service and maintenance records are private information and are not included in national databases - meaning third-party report providers cannot legally access them. Only a few premium services sometimes include service entries, and those reports typically cost around $45 for a single vehicle history report.

At Zilocar, we clearly list everything included in our reports before checkout, and we provide all available official data at a cost of under $0.60 per report through membership.

We never aim to mislead and are always happy to review any report directly with you if you have any questions.

Rated 1 out of 5 stars

No Service Records

I purchased Zilocar due to claims of a very comprehensive list of items provided. Their reports do not provide any information on service records and for me, makes their report worthless.

2 December 2025
Unprompted review
Zilocar logo

Reply from Zilocar

Dear Roger,

Thank you for sharing your feedback.

We understand the importance of service history. However, dealership service and maintenance records are private information and are not included in national databases, meaning third-party report providers cannot legally access them. Only a few premium services sometimes include service entries, and those reports typically cost around $45 for a single vehicle history report.

At Zilocar, we clearly list everything included in our reports before checkout, and we provide all available official data at a cost of under $0.60 per report through membership.

We never aim to mislead and are always happy to review any report directly with you if you have any questions.

Rated 5 out of 5 stars

Zilocar was very helpful during my car…

Zilocar was very helpful during my car search! I was able to run reports easily and review important information about each car. I even learned of a lemon from these reports! Anyone purchasing a used car should absolutely use Zilocar to review the car’s history first.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Title History

Very easy to understand interface, user freindly. This product saved me from buying a "washed title". Thanks Zilocar!

20 November 2025
Unprompted review

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