I am really happy with the help I received from Ashir, he solved the 2 issues I had with patience and understanding. He also managed to find the solutions very quickly and was friendly and professiona... See more
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Ziina charged me 79 GBP for a service that was never provided (attempted to get an ETA through UK Portal and asked to pay that amount through UK portal's website) My bank's transaction details stat... See more
Company replied
The best service ever, Dilay made my life easy. He understood my situation and gave me alternative options and I ended up getting even more than what I expected. He really an amazing person. I will al... See more
Ahmed took the time help me with my issue and was very patient with me. He made sure to stay available until everything was 100% resolved.
Company details
Written by the company
Ziina is the fast, secure way to send and receive money in the UAE. Whether you’re building your business or settling up with friends, Ziina helps move your money forward. We’re on a mission to bring financial freedom to every person in the Middle East. Because access isn’t a privilege — it’s a right.
Contact info
U.A.E.
- ziina.com
You should know
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 2 weeks
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Terrible product and service
Terrible product and service. Just google them and you'll see an avalanche of bad reviews because they are an awful company. Stick with stripe and don't go near these guys. We are a completely legitimate UAE based business with all documentation and banking with a strong trading history. There is nothing about any of our activities that can be even slightly recognised as against AML rules or any other legal issues. After providing all the requested company documents, we were told in writing that our payment would be process and transferred, 4 days later, we were told that our account has been deactivated and funds are on hold for 45 - 120 days. This company has either scam or complete incompetence and more likely both, written all over it. We have already emailed, and whatsapped them so the replies on here to the negative reviews are also lies. Stay clear.

Reply from ziina.com
Perfect customer service,thanks for…
Perfect customer service,thanks for Dalia for her help
Best customer service experience
Nouran is very helpful and he/she has been updating me constantly which gave me an assurance.
They don’t recommend if you want lost money and time keep money after second…
They keep money after second transaction.
To earn $1,000, you need to document the profits when you buy a bank. And you don't just want to take out loans on your card. Transactions of $500-$600 are now fashionable. After that, you can recalculate without conditions with minimal obligations for a period of 45 to 120 days, which is the right time. You can now find a great percentage chart for founders, which is useful to them until the end of this banking service.
they don't return the money…
They haven't returned the money for six days now. I provide all the evidence, but they reject it. You can only talk to a robot there. and doesn't give a specific answer, they just blocked my account.

Reply from ziina.com
Thanks Nouran for fast helping and very…
Thanks Nouran for fast helping and very pleasant conversation
Amazing customer support i gave 7 stars…
Amazing customer support i gave 7 stars to mariam but here also five so i gave five stars she very humble and polite. She solve my issue in few minutes no words to express. Thank you Miss Mariam 💗
⭐⭐⭐⭐⭐ Excellent Support
⭐⭐⭐⭐⭐ Excellent Support
I had a great experience with the support team. Ashir was very polite, helpful, and professional. My issue was handled smoothly and quickly. I truly appreciate the assistance provided. Highly recommended service
Unexpected fees
The fee is higher than expected. Even Ziina-to-Ziina transfers are not free; although it shows zero fees when transferring the amount, it deducts 4-5% upon receipt in another Ziina account.
They are very collaborated especially…
They are very collaborated especially Nourhan she is so kind and she try to solve my issue ,thanks Nourhan ، I hope my to solve as soon as possible
Youssef was so helpful to me i was…
Youssef was so helpful to me i was having trouble in cash out he was nice to explain to me the problème and he help me a lot
Terrible app
Terrible app , they is no phone call only web chat,
They froze my account with a lot of money in it treating to hold my funds up to 120days .
I provided all the documents they asked but no response.
It’s a scam, better to use western union or a direct bank transfer.

Reply from ziina.com
Mariam the best !
Best Customer Service From Ahmed W.
Great work my problem is solved thanks…
Great work my problem is solved thanks and appreciate Ziina team Specially Ahmed W
The staff Yousef M was very helpful and…
The staff Yousef M was very helpful and very knowledgeable about customer care. He had explained and communicated everything in professional and kind manner
Mr ashir was really helpfull
They are nice too especially Mr Ahmed
Amazing support
I had an issue with payment refund and as soon as i contacted the support team “ashir” was their to save the day thank you so much for timing the time to hear and follow up for 2 days to solve my payment issue . Best customer service !!💜💜

Reply from ziina.com
Worst service provider
Worst service provider, they charged more than normal bank charges, where they say upto 5000 aed, their will be no charges, when you try to contact them. They do not respond st all, or you will recieve response when you are offline and close the chat.
You open again you inquiry from the start again the same no response.
It's scam.

Reply from ziina.com
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