ziina.com Reviews 553

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

I am really happy with the help I received from Ashir, he solved the 2 issues I had with patience and understanding. He also managed to find the solutions very quickly and was friendly and professiona... See more

Rated 1 out of 5 stars

Ziina charged me 79 GBP for a service that was never provided (attempted to get an ETA through UK Portal and asked to pay that amount through UK portal's website) My bank's transaction details stat... See more

Company replied

Rated 5 out of 5 stars

The best service ever, Dilay made my life easy. He understood my situation and gave me alternative options and I ended up getting even more than what I expected. He really an amazing person. I will al... See more

Company details

  1. Money Order Service
  2. Alternative Financial Service
  3. Financial Institution
  4. Non-Bank Financial Service

Written by the company

Ziina is the fast, secure way to send and receive money in the UAE. Whether you’re building your business or settling up with friends, Ziina helps move your money forward. We’re on a mission to bring financial freedom to every person in the Middle East. Because access isn’t a privilege — it’s a right.


Contact info

You should know

4.1

Great

TrustScore 4 out of 5

553 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Terrible product and service

Terrible product and service. Just google them and you'll see an avalanche of bad reviews because they are an awful company. Stick with stripe and don't go near these guys. We are a completely legitimate UAE based business with all documentation and banking with a strong trading history. There is nothing about any of our activities that can be even slightly recognised as against AML rules or any other legal issues. After providing all the requested company documents, we were told in writing that our payment would be process and transferred, 4 days later, we were told that our account has been deactivated and funds are on hold for 45 - 120 days. This company has either scam or complete incompetence and more likely both, written all over it. We have already emailed, and whatsapped them so the replies on here to the negative reviews are also lies. Stay clear.

26 February 2026
Unprompted review
ziina.com logo

Reply from ziina.com

Thank you for sharing your experience. We take feedback seriously, especially when a business feels let down.

We understand the frustration when expectations aren't met, and we'd like to look into what happened with your account. Every decision we make follows regulatory requirements we're held to as a licensed payment service provider in the UAE.

If you've already reached out via email and WhatsApp, our team will respond directly. If you haven't heard back or need to escalate, please email support@ziina.com with your account details so we can review your specific case.

Rated 1 out of 5 stars

They don’t recommend if you want lost money and time keep money after second…

They keep money after second transaction.
To earn $1,000, you need to document the profits when you buy a bank. And you don't just want to take out loans on your card. Transactions of $500-$600 are now fashionable. After that, you can recalculate without conditions with minimal obligations for a period of 45 to 120 days, which is the right time. You can now find a great percentage chart for founders, which is useful to them until the end of this banking service.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

they don't return the money…

They haven't returned the money for six days now. I provide all the evidence, but they reject it. You can only talk to a robot there. and doesn't give a specific answer, they just blocked my account.

14 February 2026
Unprompted review
ziina.com logo

Reply from ziina.com

Hi there, we understand your concern and would like to clarify and review this properly.

Please contact us at support@ziina.com, reach out via Instagram DMs, or WhatsApp (+971 52 352 7503) so we can look into your case.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent Support

⭐⭐⭐⭐⭐ Excellent Support

I had a great experience with the support team. Ashir was very polite, helpful, and professional. My issue was handled smoothly and quickly. I truly appreciate the assistance provided. Highly recommended service

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Unexpected fees

The fee is higher than expected. Even Ziina-to-Ziina transfers are not free; although it shows zero fees when transferring the amount, it deducts 4-5% upon receipt in another Ziina account.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible app

Terrible app , they is no phone call only web chat,
They froze my account with a lot of money in it treating to hold my funds up to 120days .
I provided all the documents they asked but no response.
It’s a scam, better to use western union or a direct bank transfer.

13 February 2026
Unprompted review
ziina.com logo

Reply from ziina.com

Hi there, we understand this can be concerning. Account terminations are conducted only after careful review and for valid reasons.

Please contact us at support@ziina.com, reach out via Instagram DMs, or WhatsApp (+971 52 352 7503) so we can assist you with the next steps.

Rated 5 out of 5 stars

Amazing support

I had an issue with payment refund and as soon as i contacted the support team “ashir” was their to save the day thank you so much for timing the time to hear and follow up for 2 days to solve my payment issue . Best customer service !!💜💜

3 February 2026
Unprompted review
ziina.com logo

Reply from ziina.com

Hi Moges, thank you for the five-star review ⭐️

We really appreciate your support and trust. Feedback like this motivates us to keep improving and delivering an even better experience.

Rated 1 out of 5 stars

Worst service provider

Worst service provider, they charged more than normal bank charges, where they say upto 5000 aed, their will be no charges, when you try to contact them. They do not respond st all, or you will recieve response when you are offline and close the chat.

You open again you inquiry from the start again the same no response.
It's scam.

1 February 2026
Unprompted review
ziina.com logo

Reply from ziina.com

Hi Pallavi, thank you for taking the time to leave this feedback. We understand your concern and would be happy to review this with you.

Please contact us at support@ziina.com, reach out via Instagram DMs, or WhatsApp (+971 52 352 7503).

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