I was so satisfied with the services and the product that ZigZag auto had offered me! I would definitely recommend them to anyone! And I’m More than happy with my new car! Thank you, Razvan!
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See what reviewers are saying
In my opinion, this is very important when you come to an unfamiliar city that you already have a car booked and do not have to rush around in search. In addition, they also explained in detail how it... See more
Pretty good company. John and Andrew those 2 guys definitely know they are doing, I got a Mustang from them, but a realize that I have a lot of stuff that I couldn’t fit. So they switch the car for an... See more
Overall good experience at this company. The place can be a little tough to find, but as they provide shuttle service from airport, it's better to remember the address while on the way fro airport
Company details
Written by the company
We offer a wide selection of cars for rent for trips to Miami and the State of Florida
Contact info
3945 NW 32ND AVE, 33142, MIAMI, United States
- CustomerService@zigzagrentacar.com
- zigzagrentacar.com
Great experience renting with ZigZag
Great experience renting with ZigZag. Car in excellent condition and great price.
16 January 2019
Unprompted review
Great service
Great service, great cars, great prices, everything was easy!
16 January 2019
Unprompted review
Good experience
I had a good experience. They picked me up in MIA. Really easy to reserve and easy to pick up. Drop off was easy also. Car was clean. Nice service!
16 January 2019
Unprompted review
Great service
Great service and prices. Would definitely use them again.
13 January 2019
Unprompted review
Complete scam artists
Complete scam artists - avoid at all costs. 'Unforeseen costs' were 6x the cost of the original rental.
They told us we 'arrived out of hours' because they were slow to arrive with their shuttle from the airport and because they were slow to rent the car to us.
They also charged us $200+ for using one toll road. This was after us asking if we needed to pre-pay tolls which we were told 'You can just pay cash' - however, they never told us that there were 'cashless tolls' in the area where that wasn't an option. When we asked about it on return of the vehicle, they simply told us 'the tolls will come off the deposit' - no mention of the ridiculous 'admin' fee we would be charged.
When I inquired by email after receiving the bill, I got blunt responses saying that I was in the wrong.
In 30 years, I don't think I've had a worse experience with a rental car company.
7 January 2019
Unprompted review
Reply from ZigZag rent a car
Dear Mr. Cassidy,
As it was explained through e-mail, the following additional charges have impacted your original rental cost.
#1 You have picked up your rental car after hours. This is the reason why "Out of hours" charge has been applied.
Your original pick up time was scheduled at 08:00 pm. In fact, the car has been picked up at 09:15 pm. Usually, shuttle takes 5-7 min from/to airport, maximum 10 min in case of traffic.
#2 You were using toll roads and express lanes during the rental period without paying for them. This definitely led to multiple toll violation charges.
Each customer is offered to purchase toll service at pick up time. If customer rejects such service, customer commits not to use toll roads in order to avoid violation charges.
Rental agency staff always require to sign special rejection form where every single paragraph begins from "I have been clearly notified..."
This form contains complete disclosure of the toll service. This form is signed in addition to verbal explanations. Please, contact us if you need to have a copy of the rejection form with your signature.
Please, contact us CustomerService@zigzagrentacar.com should you have any additional questions.
Kind regards,
Andrew
!!!HIGHLY NOT RECOMMENDED!!!
HIGHLY NOT RECOMMENDED!!! First of all the car had at least 30 damaging issues on it which I hd all to sign and confirmed with the guy of this strange warehouse place in NW 3945, 32nd. Ave. MIAMI. After 2 days I had a flat tire problem caused by a production problem of the tire. It gots bubbels and went flat. I did not hit any specific nail or anything. Thanks god I was driving slowy in the city when it occured. The subcontractor Enjoycarhire / Surprice Car Rentals called the towing comany and I had to pay 90 US$ They bring the car to a tire fixing company where I had to wait 3 hours to get a new tire, because they did not have the specific tire. I had to pay another 86 US$. When I returned the car I showed the old tire which had no external whole or nail inside. They promised me to refund the money. Now I am waiting since 4 weeks and more than 4 reminders by E-mail. They not even send me any answer.
5 January 2019
Unprompted review
Reply from ZigZag rent a car
Dear Alexander,
First of all we regret about your negative experience. I've just pulled out your reservation details and found the following.
#1. As it follows from our service records, 4 new tires have been installed on November 15th, 2018 on the car you were renting from us.
Your rental started on December 4th and ended on December 7th of 2018. It means less than 3 weeks passed from the date when new tires were installed.
We always pay serious attention to a safety of a fleet we provide for rent since it is our customers safety and our own liability in case of an accident, if any.
Due to the reasons mentioned above "caused by a production problem of the tire. It gots bubbels and went flat" seems pretty strange.
Most likely, you were driving the car on a flat tire during some time which is definitely destroyed the tire cord.
#2. "The subcontractor Enjoycarhire / Surprice Car Rentals called the towing comany". The person who was calling many different towing companies and searching for the lowest price for you was OUR employee, but not a someone's one.
If a reason of the incident would be on our side, the rental agency definitely would have paid for towing services as well as for the tire cost. However, this is not so in this case.
#3. "When I returned the car I showed the old tire which had no external whole or nail inside."
As I said above the tire cord was completely destroyed due to driving on a flat tire.
#4. In accordance with safety requirements it is not allowed to use rental vehicle with different wear and tire protectors, tires are always replaced by pairs.
This is why we were forced to purchase 2 new tires with same protector as the other 2 tires have.
#5. An appropriate amount covering these expenses has been withheld from your security deposit which is common practice for all rental agencies all around the world. The rest has been refunded to you on December 13th, 2018.
There is no more refund expected.
Hope to your understanding. Please, contact us customercaremiami@surpricecars.com should you have any additional questions.
Kind regards,
Veronika
I will keep renting from ZigZag
I will keep renting from ZigZag! These guys try hard. With excellent customer service, friendly staff and clean well appointed vehicles. Very good experience.
30 December 2018
Unprompted review
Really great experience
Really great experience. I was nervous about even renting a car after reading so many bad reviews about other companies and almost went with one of the most expensive to try to get a better service; so I'm glad I trusted ZigZag.
30 December 2018
Unprompted review
Best car rental experience!
Best car rental experience!! Very fast, friendly, and efficient. They were helpful. It was a very quick process.
29 December 2018
Unprompted review
Very good service
Very good service, competent and polite service. Everything is very fast and reliable. The car is in perfect condition.
27 December 2018
Unprompted review
Quick and easy
Quick and easy. Reasonably priced. Car ran great and I had no issues at all. Thanks to the employee Alex
24 December 2018
Unprompted review
Upgraded us to a better vehicle for free
23 December 2018
Unprompted review
Alex was great
Alex was great, the whole process of pick up took 20 mins, and return was very fast too.
23 December 2018
Unprompted review
Great experience
Great experience. I reserved a car online and someone responded well within 24 hours. In the office, the "walk-around" inspection, paperwork, and explanations were efficiently done. Overall, I would recommend this company.
19 December 2018
Unprompted review
Great job thanks
Convenient place to rent a car in a hurry, as the office location is close to the airport. Helpful staff and quick process of signing docs.
18 December 2018
Unprompted review
Great people but small office and fast…
Great people but small office and fast office.
11 December 2018
Unprompted review
Great service
Great service. This ofice is located not in the airport, but 5 minutes away. My car was nice, spacious, and clean. The guy that was helping me was super helpful.
11 December 2018
Unprompted review
Staff was friendly
Staff was friendly, everything else, especially the policy of not letting me rent a car with a debit card, that was a bit dissapointiong. Besides of this, everything went good
11 December 2018
Unprompted review
Great customer service but wasn't the…
Great customer service but wasn't the easiest to find, possibly a banner near the rental office would be helpful
5 December 2018
Unprompted review
Good prompt service
Good prompt service. Would be great if they had more staff working so that can pick up calls.
5 December 2018
Unprompted review
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