Zettle Reviews 67

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and clear communication, making complex processes easy to understand. People consistently praise the excellent service, noting its efficiency and the seamless user experience provided. The company's app is also highly regarded for its user-friendliness and for keeping everything organized, contributing to a stress-free experience. However, some customers were not happy with their conveyancer, mentioning issues like unresponsiveness and mistakes regarding closing dates. A few other people also felt that explanations were not always clear, and the app's portal was not intuitive, leading to missed messages.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and clear... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the quick, easy, and efficient... See more

User experience

People report positive experiences with the user experience. Customers found the app and platform very easy... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the friendly, helpful support and... See more

Application

Reviewers mention positive feedback about the app, highlighting its ease of use and organizational... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Zettle through google and requested an online quote for transfer which came out more than I expected. Was surprised to get a call next day from Shanelle and negotiated the cost. Shanelle was w... See more

Company replied

Rated 5 out of 5 stars

We engaged Zettle to manage our first ever sale of a property in Queensland. The task was given to Nikole Ducharme, who did a sterling job, and kept us informed each step of the way. I work in the f... See more

Company replied

Rated 5 out of 5 stars

From the start to finish Zettle kept us fully advised at all stages. We found it very convenient to be able to do all the transactions online while coordinating settling in the city and buying in the... See more

Company replied


Company details

  1. Conveyancer

Written by the company

Zettle is Australia’s first fully digital conveyancing platform, revolutionising the way property transactions are managed. Designed for efficiency, speed, and transparency, Zettle centralises all essential documents, data, and communication in one easy-to-use platform. Clients can track every stage of their property settlement in real-time and complete the entire process digitally, eliminating the need for paperwork and in-person meetings. Through the app, users gain access to a network of top-tier conveyancers who provide expert guidance every step of the way. With instant chat support, secure identity verification, and transparent fixed-fee pricing, Zettle ensures a stress-free experience for buyers, sellers, and investors alike. The platform is available for property transactions in New South Wales, Queensland, and Victoria, making it a trusted choice for anyone navigating the complexities of real estate. By replacing outdated, manual processes with a seamless, technology-driven solution, Zettle delivers a smarter and more convenient way to handle property settlements. Whether you're purchasing your first home, upgrading, downsizing, or expanding your investment portfolio, Zettle simplifies conveyancing, so you can focus on what matters most. Embrace the future of property transactions and experience hassle-free conveyancing with Zettle today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great service

Great service, very responsive, and fair price no issues with all process. Super recommend it!

27 June 2025
Unprompted review
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Reply from Zettle

Thanks for your review! We’re so glad you found Zettle responsive, straightforward and great value. Making conveyancing smooth and hassle free is exactly what we’re here for! We can’t wait to help you settle again next time.

Rated 5 out of 5 stars

Definitely Recommend

Shanelle did a wonderful job of helping me to settle our property during an extremely difficult time in our lives. Without her assistance and commitment to making it as seamless as possible I am not sure how I would have dealt with the stress of selling a home.
Thank you Shanelle!

24 June 2025
Unprompted review
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Reply from Zettle

Thank you for your kind words. We’re so glad Shanelle and the Zettle platform could make the process as seamless as possible during such a difficult time. Taking the stress out of property transactions is exactly what we aim to do, and it means a lot to know that support made a difference for you.

Rated 5 out of 5 stars

This is the first time I used Zettle…

This is the first time I used Zettle and I would give them a 5 star rating without hesitation. I was in Europe at the time of settlement. Despite getting myself ready with the remaining sum required (with the advise and assistant from Shanelle almost 2 weeks before) my financier did not release the loan in time. And that was due to a lack of respond from the legal rep of the financier in Australia! What exactly happened remain unknown till this day but it was Jocelyn who kept chasing all parties and eventually we got the settlement settled after a good 72 hours! What a relief to me when I heard this news. A big thumb up to Zettle.

18 June 2025
Unprompted review
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Reply from Zettle

Thank you for sharing your experience and for the 5-star rating! We’re so glad the Zettle team (along with Shanelle’s preparation and Jocelyn’s persistence) could keep everything on track and get your settlement across the line, even with challenges outside of your control. Our goal is always to give clients peace of mind, no matter where they are in the world, and it’s great to know Zettle delivered that for you.

Rated 5 out of 5 stars

We’ve just completed the purchase of our Home

We’ve just completed the purchase of our new home and had the absolute pleasure of working with Jocelyn Dore for the conveyancing. From start to finish, the process was smooth, professional, and stress free—all thanks to her expertise and attention to detail.
What really stood out was how clearly everything was communicated. She patiently explained every step, answered all our questions promptly, and ensured we felt confident and informed throughout. The use of the Zettle online system made things even easier—we could view documents and track progress in real-time, which gave us real peace of mind.
We’re so grateful for her support and would not hesitate to recommend Jocelyn to anyone looking for a knowledgeable, efficient, and genuinely caring conveyancer. Thank you for making this such a positive experience!

5 June 2025
Unprompted review
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Reply from Zettle

Thanks so much for your thoughtful review! We’re thrilled Jocelyn made the process smooth and stress free, and that the Zettle platform gave you real-time updates and peace of mind from start to finish. Clear, simple and supportive - exactly what we want every client to experience. Thanks again for trusting Zettle with such an important milestone!

Rated 5 out of 5 stars

Really pleased with theservice

I found Zettle through google and requested an online quote for transfer which came out more than I expected. Was surprised to get a call next day from Shanelle and negotiated the cost. Shanelle was wonderful from the beginning with prompt and detailed responses and guideline. She was proactive and I didn't had to ask her for anything. She followed up regularly and kept us upto date with the process. I would highly recommend anyone to use Zettle. Really pleased with their service. Keep it up Shanelle!

11 June 2025
Unprompted review
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Reply from Zettle

Thank you for taking the time to share your experience. We’re so happy to hear that Shanelle’s support, along with the Zettle platform, made the process smooth and proactive from start to finish. Clear communication and regular updates are exactly what we aim to deliver, so it’s great to know that came through for you.

We really appreciate your recommendation and are so pleased you’re happy with the service. We'll be here waiting for you next time!

Rated 5 out of 5 stars

Highly recommend

It was great having zettle with us every step of the way, always providing timely information and great advice. We felt very supported and our ongoing engagement gave us peace of mind. I highly recommend.

2 June 2025
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Reply from Zettle

Thank you for your review. We’re so glad Zettle could be with you every step of the way, keeping things clear, timely and supportive. Peace of mind throughout the process is exactly what we aim to deliver! We really appreciate your recommendation and can't wait to help you next time!

Rated 5 out of 5 stars

Jocelyn was great to deal with

Jocelyn was great to deal with. She made the process feel effortless and easy.

29 May 2025
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Reply from Zettle

Thanks for your review! We’re so pleased Jocelyn made the process feel effortless and easy. That’s exactly what we want every client to experience with Zettle.

Rated 5 out of 5 stars

Easy to use and an excellent conveyancer!!

Sherry was amazing, the Zettle platform itself made it so easy to understand what I needed to do!!

6 June 2025
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Reply from Zettle

Thanks for your review! We’re so glad Sherry could support you and that the Zettle platform made everything clear and easy to follow. That combination of great people and simple tech is exactly what we want every client to experience.

Rated 5 out of 5 stars

From the very first consultation

Review for Jocelyn, From the very first consultation, they were professional, approachable, and incredibly knowledgeable. They took the time to explain everything clearly, kept me informed throughout the entire process, and always made sure I felt supported and confident in my decisions.

Their attention to detail and commitment to achieving the best possible outcome truly set them apart. Whether it was handling paperwork, communicating with other parties, or representing me in meetings, everything was done efficiently and with genuine care.

I wouldn’t hesitate to use their services again and have already recommended them to friends and family. If you’re looking for a solicitor who is both skilled and trustworthy, look no further!

29 May 2025
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Reply from Zettle

Thank you for such a thoughtful review. We’re so pleased to hear Jocelyn and the Zettle platform made the process clear, supportive and efficient from your very first consultation. Attention to detail, clear communication and genuine care are exactly what we want every client to experience, and it’s great to know that came through for you.

We really appreciate your recommendation and look forward to helping again in the future.

Rated 5 out of 5 stars

Really helpful

Like to work with Jocelyn

29 May 2025
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Reply from Zettle

Thanks for your review! We’re glad Jocelyn and the Zettle platform could be so helpful to work with. Making the process simple is exactly what we aim for.

Rated 5 out of 5 stars

Very responsive and helpful throughout…

Very responsive and helpful throughout the process for first time buyers in Australia

29 May 2025
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Reply from Zettle

Thank you for your review Hayden. We’re so pleased Zettle could be responsive and helpful throughout, especially with this being your first purchase in Australia. Making the process clear and simple for first-time buyers is exactly what we’re here for.

Rated 5 out of 5 stars

Jocelyn was amazing from start to…

Jocelyn was amazing from start to finish. Always providing updates through out and answering any and all questions we had. And making everything easy to understand. Very informative and professional would give more than 5 stars if we could. Amazing team and experience

14 May 2025
Unprompted review
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Reply from Zettle

Thank you for such a wonderful review, Bradley! We’re so pleased Jocelyn and the Zettle platform made everything clear, simple and stress free from start to finish. Providing updates, answering questions and keeping the process easy to follow is exactly what Zettle is built for and we’re glad it delivered more than 5-star service for you. We hope to help you again in the future.

Rated 5 out of 5 stars

Thank you

Thank you, Jocelyn for your assistance in ensuring our property purchase is as seamless and stress-free as can be. Till next time.

29 May 2025
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Reply from Zettle

Seamless and stress free: that’s the dream! See you next time Ana! Zettle will be ready and waiting!

Rated 5 out of 5 stars

Jocelyn's experience is unmatched!

Jocelyn's experience is unmatched! Felt very heard and my concerns were definitely laid to rest after chatting with Jocelyn.

21 May 2025
Unprompted review
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Reply from Zettle

Thank you for your kind words Jordan. We’re so glad Jocelyn’s experience and care gave you the confidence and reassurance you needed. At Zettle we want every client to feel heard and supported throughout the process, so it’s wonderful to know that came through for you.

Rated 5 out of 5 stars

So easy and so prompt!

30 December 2024
Unprompted review
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Reply from Zettle

Easy and prompt is our love language! That’s how conveyancing should feel. So we're glad we nailed it. Thanks Jessica!

Rated 5 out of 5 stars

Jocelyn was great from the very first…

Jocelyn was great from the very first call. We cannot thank her enough for managing the whole process from start to finish with absolutely no stress. The communication through the app meant the process was seamless and we were kept well informed. Thanks Jocelyn we will highly recommend you to our friends and colleagues.
Kelly & Mel

18 March 2025
Unprompted review
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Reply from Zettle

Thank you Kelly and Mel for your lovely feedback. We’re so pleased to hear Jocelyn made the process stress free from start to finish, and that the Zettle app kept everything seamless and transparent along the way. Clear communication and simple digital tools are exactly what we want every client to experience, so it’s great to know it worked that way for you.

Rated 5 out of 5 stars

Jocelyn Dore from Zettle was incredible…

Jocelyn Dore from Zettle was incredible to say the least, not only was she kind and caring through the whole process she is extremely knowledgeable about property law and conveyancing. Jocelyn went above and beyond in every way to make the transaction faultless producing the best outcome possible. I highly recommend Jocelyn from Zettle conveyancing and this was truly my best property conveyance experience. Forever grateful, thank you Jocelyn.

11 April 2025
Unprompted review
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Reply from Zettle

Thank you for such a generous review, Tony! We’re delighted to hear that your experience with Zettle was the best you’ve had. The platform is designed to make conveyancing simple, transparent and stress free, and it’s wonderful to know Jocelyn’s expertise and care paired with the technology delivered the best possible outcome for you.

We’re so glad everything came together smoothly and really appreciate your recommendation.

Rated 5 out of 5 stars

Fantastic experience!

I had a fantastic experience working with Jocelyn from Zettle during the purchase of my first property. She was incredibly thorough, responsive, and always took the time to explain each step clearly. I really appreciated her attention to detail and the way she made the entire process feel far less stressful. I highly recommend Zettle to anyone looking for a reliable, professional, and supportive conveyancer!

14 April 2025
Unprompted review
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Reply from Zettle

Thank you for your feedback, Ed! We’re so pleased the Zettle platform helped make your first property purchase clear, simple and stress free. Our goal is to take the complexity out of conveyancing with easy-to-follow steps, secure communication and responsive support. It’s great to know Jocelyn was there alongside the platform to guide you through.

Rated 5 out of 5 stars

Exceptional Service – Always Available and Incredibly Supportive!

We had the pleasure of working with Jocelyn for our property purchase, and we couldn’t be happier with her service. She was incredibly calm, patient, and always available—even on weekends and late at night—answering all our questions thoroughly. Her professionalism and dedication made the entire process much smoother for us. We highly recommend Jocelyn to anyone looking for a knowledgeable and reliable solicitor!

19 March 2025
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Reply from Zettle

Thank you for your kind words. We’re so pleased Jocelyn, together with the Zettle platform, made your property purchase smooth and stress free. Clear communication, dedicated support and simple digital tools are what we aim to deliver every time, so it’s great to know that came through for you.

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