I found Zettle through google and requested an online quote for transfer which came out more than I expected. Was surprised to get a call next day from Shanelle and negotiated the cost. Shanelle was w... See more
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Review summary
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Reviews shaping this summary
We engaged Zettle to manage our first ever sale of a property in Queensland. The task was given to Nikole Ducharme, who did a sterling job, and kept us informed each step of the way. I work in the f... See more
Company replied
From the start to finish Zettle kept us fully advised at all stages. We found it very convenient to be able to do all the transactions online while coordinating settling in the city and buying in the... See more
Company replied
Company details
Written by the company
Zettle is Australia’s first fully digital conveyancing platform, revolutionising the way property transactions are managed. Designed for efficiency, speed, and transparency, Zettle centralises all essential documents, data, and communication in one easy-to-use platform. Clients can track every stage of their property settlement in real-time and complete the entire process digitally, eliminating the need for paperwork and in-person meetings. Through the app, users gain access to a network of top-tier conveyancers who provide expert guidance every step of the way. With instant chat support, secure identity verification, and transparent fixed-fee pricing, Zettle ensures a stress-free experience for buyers, sellers, and investors alike. The platform is available for property transactions in New South Wales, Queensland, and Victoria, making it a trusted choice for anyone navigating the complexities of real estate. By replacing outdated, manual processes with a seamless, technology-driven solution, Zettle delivers a smarter and more convenient way to handle property settlements. Whether you're purchasing your first home, upgrading, downsizing, or expanding your investment portfolio, Zettle simplifies conveyancing, so you can focus on what matters most. Embrace the future of property transactions and experience hassle-free conveyancing with Zettle today.
Contact info
QLD NSW VIC, Australia
- 02 8488 0684
- contact@zettle.com.au
- zettle.com.au
4.6
Excellent
67 reviews
Replied to 25% of negative reviews
Typically replies within 1 month
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Great service all round
Great service all round, very helpful and going beyond our expectations.
8 January 2025
Unprompted review
Reply from Zettle
Hi Jarrod, thanks so much for the great feedback. We love hearing that Zettle went above expectations, that’s exactly the experience we aim to deliver every time. Enjoy your new home!
Property Conveyancing - a cut above
Selling property in today's market has become very administrative, time consuming and has many moving parts, changing rules and more players involved, each working their part of the sale process to meet a settlement date.
In our busy world, the need for professional legal representation is a must, finding one that instills confidence, maintains regular updates, provides advice and takes the extra steps like working out of hours to ensure a successful outcome are hard to find.
It was by recommendation or word of mouth that I reached out to Zettle legal and in summary, found the company that met all of above and more, very professional so a big thank you Shanelle and Shelly and Zettle for providing a seamless conveyancing settlement.
A professional company with personnel that are highly recommended for those that need confidence in meeting settlement deadline dates.
17 October 2025
Unprompted review
Reply from Zettle
Hi there, thank you for such a detailed and thoughtful review. Selling property can definitely be complex, so it’s great to hear Zettle helped make the process smooth and well-coordinated from start to finish. We’re really proud of how our team and platform work together to keep everything clear and on track. We appreciate the recommendation and wish you all the best for what’s next.
It was fine overall
It was fine overall. Things weren’t explained very well and it seemed like a burden every time I asked a question. Not very “first time home buyer” friendly.
10 October 2025
Couldn't access the app and everything…
Couldn't access the app and everything is done on the app
15 October 2025
By beeing a stressful journey Zettle…
By beeing a stressful journey Zettle team made the process much easier and on our level of comprehension.
2 October 2025
Reply from Zettle
Hi Cornel, thanks so much for sharing this. We completely understand how overwhelming the process can feel at times, so it’s great to know Zettle made things simpler and easier to follow. We’re so glad we could help. Wishing you all the best as you settle into your new home.
Five stars
Sherry was wonderful, the process was easy and efficient the whole way through - highly recommend!
8 October 2025
Unprompted review
Reply from Zettle
Hi Elise, thank you for the five stars. We’re so glad the process felt easy and efficient from start to finish. That’s exactly what we want every Zettle experience to be like. We hope you’re settling in nicely and loving the new place!
Great app, Shanelle is unreliable
The application was reliable and easy to walk yourself through. Unfortunately though my conveyancer was challenging to work with. Shanelle disappeared for weeks at a time during the settlement period, though when I did hear from her the advice was solid. She made mistakes on closing date/time as she didn’t check before speaking which was a concern. After settlement she’s disappeared again, I have no documents from settlement available and it’s a week later, nor a response from her after multiple contact attempts. I’ve been forced to email other people at the company to try and get help. Horrible experience for me sadly, I do not recommend working with her.
24 September 2025
Unprompted review
Nikole is helpful and prompt
Nikole is helpful and prompt, and she responds to her emails for queries.
24 September 2025
Unprompted review
Reply from Zettle
Hi Rine, we appreciate you sharing this. We know how important clear, timely communication is during a property transaction, and that’s exactly what we’ve built Zettle to deliver!
Zettle Home Loan Settlement
Sherry from Zettle took out the guesswork and helped explain the complexities of the settlement process. Zettle provided prompt detailed feedback and were very happy to answer our questions and educate us throughout the entire process of settlement for our home loan. We felt on top of the process by using their Zettle app with task reminders and a central chat function with Sherry.
18 September 2025
Reply from Zettle
Hi Ethan, thank you for such a thoughtful review. We know the settlement process can feel overwhelming at times, which is exactly why we built Zettle the way we did. Having everything in one secure place with reminders, updates and chat support means you can move forward with confidence. We’re so glad it helped make things feel clear from start to finish.
Very rapid response and simple process
Very rapid response and simple process, thank you very much Sherry!
9 September 2025
Unprompted review
Reply from Zettle
Thanks for sharing, Connor! We love hearing that the process felt fast and straightforward, that’s what Zettle’s built for!
Highly recommend Zettle!
Sherry was amazing to work with. I wasn’t sure about using an online service but everything was so easy and straight forward. All of my questions were answered promptly and my worries put at ease as a first time home buyer. Would highly recommend Sherry and the team at Zettle!
3 September 2025
Unprompted review
Reply from Zettle
Thanks for sharing your experience! We’re so glad you found the process simple and seamless. That’s exactly what Zettle is designed to do, make property settlements feel effortless from anywhere.
From the staSelling in the city and buying in the country.rt to finish Zettle kept us…
From the start to finish Zettle kept us fully advised at all stages. We found it very convenient to be able to do all the transactions online while coordinating settling in the city and buying in the country on the same day. Some hitches on both transaction but proffesionaly handled with excellent results.
25 August 2025
Reply from Zettle
Thank you for your review, John. We’re so pleased to hear the Zettle platform kept you fully advised and made it convenient to manage everything online, especially while juggling both a sale and a purchase on the same day. Even when there are hitches, our goal is to make the process feel seamless and deliver the right outcome, and it’s great to know that came through for you.
Using Zettle for the first time
The whole process was made simple and I was constantly kept advised of the progress. Where actions were required on my part, I was given clear and easy to follow instruction.
11 August 2025
Unprompted review
Reply from Zettle
Thank you for your review Chris. We’re so glad your first experience with Zettle felt simple and straightforward. Clear updates and step-by-step instructions are built into the platform to take the stress out of conveyancing, so it’s great to hear that came through for you. Making every stage trackable and easy to follow is exactly what Zettle is designed to deliver.
Jocelyn made my experience simple and easy
Jocelyn and the app made my experience so very easy. Always available to answer questions. Able to do my settlement early, so very grateful.
26 August 2025
Unprompted review
Reply from Zettle
Thanks for your review, Carol! We’re so glad Jocelyn and the Zettle app made the process simple and stress free for you. Getting everything settled early and with confidence is exactly the experience we want our clients to have.
Reply from Zettle
Thank you for your feedback, Jillian. We’re sorry to hear you sometimes missed messages in the Zettle app early on. Getting used to a new system can take a little adjustment, which is why our conveyancers are always on hand via phone, email and in-app messaging to make sure nothing is missed.
We spoke with your conveyancer Jocelyn, to understand what happened and were glad to hear things became smoother as you went along, and we’ll keep working to make the platform as clear and intuitive as possible. Feedback like yours helps us improve, so thank you again for sharing.
Reply from Zettle
We’re always working to make the Zettle platform more intuitive, and we’re so glad Sherry could support you throughout. We welcome all feedback to help us keep improving the product. If you’d like to share more, feel free to pass it on through your conveyancer. Thanks again for choosing us, and we’ll be here to make your next settlement even smoother.
Absolutely amazing
Absolutely amazing! Would not even consider using anyone else in the future! Pure pleasure to deal with from start to finish!
21 July 2025
Unprompted review
Reply from Zettle
Thanks so much for your review! We’re thrilled to hear your experience with Zettle was “absolutely amazing.” Making conveyancing a pleasure from start to finish is exactly what we strive for and we can’t wait to help you again next time.
Thanks
Thanks, Zettle and Team, for settling my first interstate property transaction. The settlement process is completed efficenetly and effectively
21 July 2025
Reply from Zettle
Thanks for your review! We’re thrilled Zettle made your first interstate settlement simple, efficient and stress free. That’s exactly what we’re here for.
Great experience!
We had a smooth process with Shanelle and Jocelyn. Very grateful for their hard work! Thank you again.
2 June 2025
Unprompted review
Reply from Zettle
Thanks for your review, Luke! We’re so pleased Shanelle and Jocelyn made the process smooth and stress free for you. That’s exactly the kind of experience we want every client to have with Zettle! We really appreciate your feedback.
Shanelle is so wonderful and…
Shanelle is so wonderful and reassuring. I appreciated always being able to check in and ask lots of questions along the way. I also found the app to be a really useful way to keep in touch with Shanelle and stay on top of each step.
3 July 2025
Unprompted review
Reply from Zettle
Thank you for your kind words. We’re so glad Shanelle was such a reassuring guide throughout your conveyancing journey, and that the Zettle app gave you an easy way to stay connected and keep on top of every step. That combination of great people and simple tech is exactly what we aim to deliver.
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