Zest always makes booking a car simple. Any problems always swiftly resolved and there is clarity over insurance and other additional payments from the outset. Much better than buying direct with a... See more
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Review summary
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We have used Zest several times now when we've visited Mallorca and we've also used three different car rental providers. Each one has been excellent. Excellent, efficient service. The staff are a... See more
Company replied
The only problem I had was being persuaded to take out full insurance with Record car rental. This was after I had taken out full insurance with Zest, but Record came up with a lot of issues if I had... See more
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Would definitely recommend Zest Car Rental. They were very helpful before the rental, answering questions on their UK number about the International Driver's Permit in Albania - it's not required!... See more
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Company details
Written by the company
Zest Car Rental is a leading car hire broker, based in the UK. We provide worldwide car hire with excellent customer service.
Zest Car Rental - Car Hire Made Simple
Written by the company
- Excess Protection as Standard
- By including insurance to cover your excess, or negotiating no excess with rental providers, we keep you protected when others don’t.
- Keeping Things Simple
- From easy-to-understand terms and a simple booking process, you’ll find car hire with us straightforward and stress-free.
- The Best Service
- We hand-pick only the best rental providers, so you don’t have to. This is backed up by our 24/7 customer service should anything go wrong.
- Which? Recommended Provider
- We've achieved the coveted Which? Recommended Provider accolade. The first and only car hire broker to achieve such status. We've also topped the Car Hire Brokers chart for the past 6 years.
Contact info
Nelson House, NR19 1DJ, Dereham, United Kingdom
- +44 (0)1362 852288
- info@zestcarrental.com
- zestcarrental.com
4.8
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Zest car hire good but don't buy their…
Zest car hire good but don't buy their excess insurance. Had a to claim reimbursement for a burst tyre. Although they eventually paid up it took hours and 2 attempts to provide all the evidence. Will get annual or buy insurance from hire company in future.
29 June 2026
Reply from Zest Car Rental
Dear Customer,
Thank you for your feedback, and we are pleased to hear you overall rate Zest highly. We are sorry for the frustration and inconvenience caused by the time and effort required to submit your claim evidence.
While we aim for the process to be as seamless as possible, our top-up insurance is fully regulated by the Financial Conduct Authority (FCA). Because it is an official insurance product rather than a simple waiver, claims must follow strict statutory verification guidelines—a requirement shared across all FCA-regulated insurers to prevent fraud and protect policyholders.
That extra administration is what allows us to offer a policy designed specifically for car rental that typically covers far more inclusions (such as tyres, glass, and underbody) than standard annual policies or basic counter cover.
We appreciate your patience while the claim was being finalised, and we hope to welcome you back again on your next trip.
Kind regards,
Zest Car Rental
My go-to car hire agency
I've been using Zest for years now, as my go- to car hire agency. Great range of deals and the free second driver is a big bonus. They've been flexible when my circumstances and travel needs have changed and always helpful when I've needed to liaise with the car providers.
4 August 2026
Reply from Zest Car Rental
Hi David Smith,
Thanks for taking the time to leave positive feedback. We truly appreciate your loyalty over the years and it's great to hear our flexible options and benefits like the free second driver have been so helpful for your travel needs.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Straightforward booking service and easy collection/return
Straightforward booking service. Fair price for the time of year. Collection of car was quick and handled professionally. Car was good for the price paid. Return was equally straightforward and professionally handled.
4 August 2026
Reply from Zest Car Rental
Hi Richard Ian Williams,
Thanks for taking the time to leave positive feedback. We're delighted to hear that you found our booking service straightforward and that both the collection and return of your vehicle were handled professionally.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
All round efficiency does it.
4 August 2026
Reply from Zest Car Rental
Hello Richard,
Thanks for taking the time to leave positive feedback.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Peace of mind
Peace of mind: solid car rental company, decent price, insurance included
4 August 2026
Reply from Zest Car Rental
Hi Richard Smith,
Thanks for taking the time to leave positive feedback. We're delighted to hear you experienced peace of mind with our solid service, decent prices, and inclusive insurance.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Excellent service brand new car and no …
Excellent service brand new car and no problem or sales pressure to buy extra insurance highly recommended to anyone and excellent value
4 August 2026
Reply from Zest Car Rental
Hi Charles Shaw,
Thanks for taking the time to leave positive feedback. We're delighted to hear you enjoyed your brand new car and appreciated our no-pressure approach regarding extra insurance, finding it to be excellent value.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Substandard vehicle
Car hired through Green Motion at Dubrovnik airport. Was an old vehicle with a CD player. Lots of body damage. No modern equipment. Not even a USB port for phone charging. I rejected it and following something of a stand off the best they could come up with was a VW polo which for 4 adults with baggage was a challenge and not the size of the SUZUKI grand vitara I booked. Got back a week ago and still no deposit refunded to be credit card.
18 July 2026
Reply from Zest Car Rental
Dear Customer,
Thank you for your feedback. We are sorry to hear that your recent hire through Green Motion at Dubrovnik Airport did not go smoothly and fell short of expectations.
We take comments regarding vehicle suitability and deposit handling seriously and are currently looking into the points you have raised with the supplier. A member of our Customer Relations Team will be in touch with you directly to follow up on your booking.
Kind regards,
Zest Car Rental
Excellent service i will always go to…
Excellent service i will always go to Zest car rental very happy with service thankyou very much
3 August 2026
Reply from Zest Car Rental
Hi Faysal Cemaloglu,
Thanks for taking the time to leave positive feedback. We're so pleased to hear you had an excellent experience and that you'll continue to choose Zest for your future car rental needs.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Hiring through Zest was seamless
Hiring through Zest was seamless, car was on site and easy to find, car was clean and as advertised, I would definitely use them again
20 July 2026
Unprompted review
Reply from Zest Car Rental
Hi Moira Menzies,
Thanks for taking the time to leave positive feedback. We're delighted to hear your hiring experience was seamless, and that you found your car clean, easy to find, and exactly as advertised.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Great car
Great car
Easy to book
Great price
Friendly staff on arrival and drop off
Easy transaction
25 July 2026
Unprompted review
Reply from Zest Car Rental
Hi Leanne,
Thanks for taking the time to leave positive feedback. We're delighted to hear you found the booking process easy and were met with friendly staff upon arrival and drop-off.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Thhappy car rentinge whole experience was smooth and…
The whole experience was smooth and it's made very easy
From the shuttle at the airport good polite service picking up the car and retur ing then the shuttle back to the airport so good
1 August 2026
Unprompted review
Reply from Zest Car Rental
Hi Mr Alan Dunne,
Thanks for taking the time to leave positive feedback. We're delighted to hear that you found the entire experience smooth and easy, especially appreciating our polite airport shuttle service for both collection and return.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Very easy to find and very quick to be…
Very easy to find and very quick to be seen. Went through the details clearly. Will always use Zest where possible.
24 July 2026
Unprompted review
Reply from Zest Car Rental
Hi Phil,
Thanks for taking the time to leave positive feedback. It's fantastic to hear you found us easy to find, your service quick, and that our team clearly explained all the details.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reliable service - decent car - decent price
Reliable service - decent car in good condition - very easy for pick-up and taking back, meeting us both times at the airport - would use again
20 July 2026
Unprompted review
Reply from Zest Car Rental
Hi Andrew Pain,
Thanks for taking the time to leave positive feedback. We're thrilled to hear you found our service reliable, the car in good condition, and the airport pick-up and drop-off so easy and convenient.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Excellent service
Excellent service
The hire team were very helpful, best experience with car hire that I have had!
20 July 2026
Unprompted review
Reply from Zest Car Rental
Hi Andrew Symonds,
Thanks for taking the time to leave positive feedback. We're so pleased to hear you had such an excellent experience with our hire team and that it was the best car rental experience you've had!
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
correspondence with and price given by…
correspondence with and price given by Zest excellent - wasn't that impressed by the car given by the 3rd party Record-Go, very underpowered and my partners car had lots of damage on it, albeit no queries for either car when we handed it back at the end of our week
2 August 2026
Reply from Zest Car Rental
Hi Vincent Hughes,
Thanks for taking the time to leave positive feedback. We're delighted to hear that you found our correspondence and pricing excellent.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Simple booking process and competitive…
Simple booking process and competitive pricing all matched with great service on both collecting and returning vehicle.
Will definitely be using again.
18 July 2026
Unprompted review
Reply from Zest Car Rental
Hi Malcolm,
Thanks for taking the time to leave positive feedback. It's wonderful to hear you found our booking process simple and experienced great service when collecting and returning your vehicle.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Generally good experience.
I usually like to book with Zest due to being able to book the extra top up insurance, and the flexibility of being able to cancel last minute. However I was a bit disappointed this time that the rental cost was very high and when I phoned with an enquiry, the rep was not very helpful or particularly polite. Dollar who I booked the car with were good though.
14 July 2026
Reply from Zest Car Rental
Hello Llp,
Thanks for taking the time to leave positive feedback.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Great price and sense of comfort that…
Great price and sense of comfort that any nasty surprises will be sorted!
28 July 2026
Unprompted review
Reply from Zest Car Rental
Hi Lisa ,
Thanks for taking the time to leave positive feedback. We're so glad to hear you appreciated our competitive pricing and the peace of mind our service provides, knowing we're here to sort out any unexpected issues.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Excellent communication, service & value.
Excellent communication and value from Zest. The service received from the rental company they selected (Drive 4 Fun at Faro) was also first class and it was a bonus not having to leave the airport site to collect the car as per some other providers. I will definitely use Zest again and am very happy to recommend them.
23 July 2026
Unprompted review
Reply from Zest Car Rental
Hi David Mill,
Thanks for taking the time to leave positive feedback. We're delighted to hear you found our communication excellent and appreciated the value we offer. It's fantastic to know you had a first-class experience with Drive 4 Fun at Faro, especially with the convenience of not having to leave the airport site for collection.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Avoid avoid avoid
Avoid avoid avoid. Quite possibly the worst customer service I have ever received. Whilst contractually there are no time limits expressed, we landed at Florence airport on time. However due to EES delays arrived at Noleggiare car rental desk 1.5 hours after landing. They had the flight details so were aware the flight had arrived on time. The desk staff confirmed that there were extraordinary delays EVERY DAY due to the implementation of the EES system. However, when attempting to collect our rental I was told that I had arrived at the desk over an hour after the plane had landed and that therefore my rental was null and void. Leaving me with no option but to pay £370 for another rental!!! Captive audience trappings…NO customer help from Zest. After Which legal advice, went through a dispute via credit card and finally received a refund with NO help from Zest. In fact, Naomi (Zest’s Customer Relations Specialist!!!) is still sending me emails desperately suggesting that I had arrived 2 hours after landing and therefore no refund would be due. I suggest this company needs to do more to protect its clients from these trappings…especially in light of the existing EES fiasco burdening many EU airports!
The contract does NOT state a grace period, therefore the suggestion that the onus is on ME to call you in an EES queue is ridiculous. I paid for the car hire for that period - as I said it is unreasonable to charge me a whole new rental AND force me to have an upgrade. I maintain my complaint. Zest did NOT help the customer. V v poor service
16 June 2026
Unprompted review
Reply from Zest Car Rental
Dear Customer,
Thank you for your feedback. We are sorry to hear of your experience at Florence Airport, though we are pleased you were able to continue your journey.
While we appreciate that passport control and EES processing can cause unexpected delays, car rental providers operate a standard grace period for collections. If you are delayed at the airport—even if your flight landed on time—it is essential to contact us or the provider directly so the vehicle can be held beyond this window.
Because Noleggiare were not notified of the delay before the grace period expired, the original vehicle category was released. The local team offered an available upgraded vehicle to ensure you could still collect a car, which was agreed to and signed for at the counter.
We always recommend contacting our 24/7 support team immediately if you experience delays at the airport so we can assist you in keeping your reservation active.
Kind regards,
Zest Car Rental
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