Zest always makes booking a car simple. Any problems always swiftly resolved and there is clarity over insurance and other additional payments from the outset. Much better than buying direct with a... See more
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Review summary
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We have used Zest several times now when we've visited Mallorca and we've also used three different car rental providers. Each one has been excellent. Excellent, efficient service. The staff are a... See more
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The only problem I had was being persuaded to take out full insurance with Record car rental. This was after I had taken out full insurance with Zest, but Record came up with a lot of issues if I had... See more
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Would definitely recommend Zest Car Rental. They were very helpful before the rental, answering questions on their UK number about the International Driver's Permit in Albania - it's not required!... See more
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Company details
Written by the company
Zest Car Rental is a leading car hire broker, based in the UK. We provide worldwide car hire with excellent customer service.
Zest Car Rental - Car Hire Made Simple
Written by the company
- Excess Protection as Standard
- By including insurance to cover your excess, or negotiating no excess with rental providers, we keep you protected when others don’t.
- Keeping Things Simple
- From easy-to-understand terms and a simple booking process, you’ll find car hire with us straightforward and stress-free.
- The Best Service
- We hand-pick only the best rental providers, so you don’t have to. This is backed up by our 24/7 customer service should anything go wrong.
- Which? Recommended Provider
- We've achieved the coveted Which? Recommended Provider accolade. The first and only car hire broker to achieve such status. We've also topped the Car Hire Brokers chart for the past 6 years.
Contact info
Nelson House, NR19 1DJ, Dereham, United Kingdom
- +44 (0)1362 852288
- info@zestcarrental.com
- zestcarrental.com
4.8
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Reply from Zest Car Rental
Hello Lakshminarayana,
Thanks for taking the time to leave positive feedback.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Poor experience
Zest car rental was only the middle man the car was actually rented from Sicily by Car. Collecting the car was fairly easy the staff were helpful but the usual push for you to take extra (which isn’t needed) insurance. Also they were desperate to off load a Jeep for an extra 70€
We eventually found the car hire parking a good 15min walk from the airport terminal in baking Neopolitan heat which I understand can’t be helped.
We checked the car over and the scrapped paintwork which we were advised of however there were scraps and dings not mentioned. We took a video of the whole car. The inside of the car was dirty (doors weren’t cleaned and grubby marks)
Returning the car we were told to just leave the keys and an email would be sent advising if the car was ‘ok’! I insisted the reluctant and rude Sciliy by car staff check the car for return like for like. Would I hire from Zest? Probably, would I use Sicily by car? Doubt it.
26 July 2026
Reply from Zest Car Rental
Dear Customer,
Thank you for taking the time to share detailed feedback about your recent booking through Zest.
We are sorry to hear about your experience with Sicily by Car. While we act as the broker, we hold all our local providers to strict standards regarding vehicle cleanliness, transparent service, and professional customer care. Hearing about the dirty interior, the heavy sales push, and the unhelpful staff at drop-off is deeply disappointing.
Please rest assured that we have opened a investigation with Sicily by Car regarding these issues to ensure your feedback is addressed directly with their management team.
We appreciate your honest feedback and your continued trust in Zest. We hope to deliver a seamless experience from start to finish on your next trip.
Kind regards,
Zest Car Rental
Zest booking, RecordGo company
We made the booking with zest but the order was fulfilled by RecordGo
Unfortunately, we won’t be using Record Go again for car hire, and I would advise others to think carefully before doing so.
On arrival at Malaga Airport, the queue for Record Go was long (20 people), and it took us two hours to reach the front due to a computer system issue. While the technical problems were not necessarily the company's fault, at no point did any member of staff explain the situation or provide updates on how it was being resolved.
We had also booked a Volvo(premium SUV), only to discover that this is not a vehicle they even offer. As a result, we feel we were misled, particularly as the car we were given was inferior to the one we had selected. After receiving the keys, no member of staff offered any information about the vehicle or explained how to exit the airport car park.
Although the car itself was perfectly adequate although underpowered, our overall experience with Record Go was poor, and we will not be using the company again
8 August 2026
Reply from Zest Car Rental
Dear Customer,
Thank you for taking the time to leave your review.
We are very sorry to hear that your recent experience with the rental provider did not meet expectations. We aim to ensure all bookings run smoothly, so it is disappointing to learn about the issues you encountered at the airport desk and with the vehicle provided.
We have logged your comments and raised this directly with the provider so they can look into what happened.
Thank you again for your feedback.
Kind regards,
Zest Car Rental
Zest always makes booking a car abroad simple
Zest always makes booking a car simple. Any problems always swiftly resolved and there is clarity over insurance and other additional payments from the outset. Much better than buying direct with a local car hire company as you know you are fully covered. Price is always competitive.
6 August 2026
Reply from Zest Car Rental
Hi Tanya Sewell,
Thanks for taking the time to leave positive feedback. We're so pleased to hear that you find booking with Zest simple, and that our clarity on insurance and payments gives you peace of mind.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Insurance mine field as usual
The only problem I had was being persuaded to take out full insurance with Record car rental. This was after I had taken out full insurance with Zest, but Record came up with a lot of issues if I had to claim. Next time I hire through Zest I will just insure with the actual hire company.
8 August 2026
Reply from Zest Car Rental
Hi Ralph Burdaky,
Thanks for taking the time to leave positive feedback. We appreciate you sharing your experience regarding the insurance process with our partner Record Car Rental and your preference for future bookings.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Excellent company
Excellent company, we were met at the airport by company representative, he explained everything clearly, the car was waiting for us in the airport carpark. We returned it to the same airport carpark, and handed keys back to the company representative car, all very easy, we would definitely use them again.
3 August 2026
Reply from Zest Car Rental
Hi Richard Lumley,
Thanks for taking the time to leave positive feedback. We're so pleased to hear that our airport meet and greet service and the ease of picking up and dropping off your car at the airport carpark made your experience so simple and convenient.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Great service
Great service. Once landed easy access to car location & very straightforward. On return again all very easy & just opposite departures. Highly recommended!
8 August 2026
Reply from Zest Car Rental
Hi Simon Ransom,
Thanks for taking the time to leave positive feedback. We're delighted to hear you found both the car collection easy to access upon arrival and the return process straightforward, particularly with our convenient location just opposite departures.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Wasn't impressed with the condition of the car
When we picked up the car it was full of dents, scratches and the seats were not very clean, and the outside was dirty. Normally we have always received a car in good clean condition, so this time we were disappointed. The key which normally folds away was faulty and once it was folded it did not release when you pressed the button. For what we paid for this car we were really disappointed.
20 July 2026
Reply from Zest Car Rental
Dear Customer,
Thank you for taking the time to share your review. We are very sorry to hear about the condition of the vehicle you received and that it fell short of the high standards you have come to expect when booking through us.
While the cleanliness and maintenance of the fleet are the direct responsibility of the local rental provider, a vehicle should always be provided clean and in good working order, regardless of its age. We completely understand your disappointment, especially regarding the dirty interior and the issue with the key mechanism.
We have taken your feedback on board and will be raising these details directly with the provider to ensure their vehicle standards are properly maintained. We value your continued support and hope to provide you with a much better experience on your next trip.
Kind regards,
Zest Car Rental
Would not Recommend
Booked through them and collected car from Niza in Majorca. Niza appalling ling wait at airport, long wait at depot, dirty car and no checks, accused of damage on drop off, manager said no damagr Nd no charge and after left charged card over 300 euros for a scratch on alloy which was already there. No response from either company after numerous contact by myself. Been promised call backs never received. No option but to raise a fraud transaction with bank and never use these companies again. Not prepared to pay for a new wheel for a scratch. Do not use either companies
21 July 2026
Unprompted review
Reply from Zest Car Rental
Dear Customer,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience in Majorca and understand your frustration regarding the wait times, vehicle condition, and the unexpected charge for the alloy wheel.
Please be assured that this is an active case, and we are currently speaking directly with the local provider on your behalf to investigate what happened and address the disputed charge.
As your case is ongoing, a member of our Customer Relations Team will be back in direct contact with you with an update as soon as we have completed these discussions with the provider.
Kind regards,
Zest Car Rental
Website was easy
Website was easy, extra insurance (while not needed) seemed fairly written. Good experience overall for a reasonable price
7 August 2026
Reply from Zest Car Rental
Dear customer,
Thanks for taking the time to leave positive feedback. We're so pleased to hear you found our website easy to use and our insurance options clearly explained, making for a good experience at a reasonable price.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Easy to use and did exactly what they…
Easy to use and did exactly what they said they would. Car provided was as described
5 August 2026
Reply from Zest Car Rental
Hi Matthew,
Thanks for taking the time to leave positive feedback. We're so pleased to hear you found our service easy to use and that the car provided was exactly as described.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Everything ran smoothly
6 August 2026
Reply from Zest Car Rental
Hi Jenny,
Thanks for taking the time to leave positive feedback. We're so glad to hear that everything ran smoothly for you.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Good service from Zest but poor service from Sixt.
The process of signing up and selecting a car from the various options was clear and smooth. Fortunately we had nothing major go wrong on our holiday but it’s disappointing that I was put under huge pressure by the Sixt pick up desk to take out additional insurance, despite showing them my documentation from Zest. I was also given a disappointing choice of car by Sixt and was conned by Sixt into paying over the odds for fuel tank top up.
6 August 2026
Reply from Zest Car Rental
Hello Cheshirechap,
Thanks for taking the time to leave positive feedback.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Natasha,
Thanks for taking the time to leave positive feedback. We're delighted to hear that you found the booking process easy and that all costs were clear and as expected.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Pete Dakin,
Thanks for taking the time to leave positive feedback. It's fantastic to know that your pick-up and drop-off experience was completely hassle-free!
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
No queues and no hidden charges
No queues, easy collection and return, no hidden charges
3 August 2026
Reply from Zest Car Rental
Hi Roger,
Thanks for taking the time to leave positive feedback. We're delighted to hear you had a queue-free, easy collection and return experience, and appreciated our transparent approach with no hidden charges.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Good experience with Zest again
We regularly use Zest. Booking process easy, insurance included with extra driver and all went well with pickup and return of Alamo hire car.
1 August 2026
Reply from Zest Car Rental
Hi Ruth,
Thanks for taking the time to leave positive feedback. We're delighted to hear that you found our booking process easy and that your recent experience with the Alamo hire car, including the insurance and extra driver, went so smoothly!
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Anthony,
Thanks for taking the time to leave positive feedback. We're so pleased to hear that our referral to Moovers was a slick process and that they provided great service for you.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Fast and easy booking processGreat service
Fast and easy booking process, payment options available. Many options with different pricing available. Great service from Locauto booked via Zest
25 July 2026
Unprompted review
Reply from Zest Car Rental
Hi Robert Duda,
Thanks for taking the time to leave positive feedback. We're delighted to hear you found our booking process fast and easy, with a great selection of car options and flexible payment choices available.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Excellent service
Excellent service, great value for money and clear communications. Also prompt responses to after sales queries.
27 July 2026
Unprompted review
Reply from Zest Car Rental
Hi Pravesh Chetty,
Thanks for taking the time to leave positive feedback. We're delighted to hear you found our service excellent, appreciated the clear communications, and received prompt responses to your after-sales queries.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
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