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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, noting how various items, from teas to balms and oils, have significantly helped with a range of ailments such as allergy symptoms, osteoarthritis pain, sciatica, and menstrual discomfort. Many people appreciate the natural quality of the ingredients and find the products to be a great, affordable alternative to conventional remedies, with some even subscribing for monthly deliveries. However, some customers also noted that certain products, like the massage oil for sciatica or the nerve oil, did not provide the expected relief and felt like a waste of money. A few people were also dissatisfied when a long-standing product, the sensitive skin soap, was discontinued without prior notice.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction, noting that products... See more

Quality

Users describe positive interactions with product quality. Many customers report that the products work well,... See more

Based on these reviews

Rated 5 out of 5 stars

I purchased the allergy support tea and it has definitely helped with my potential histamine and allergy symptoms. From first use I could tell the ingredients were of natural quality as they were ‘imp... See more

Company replied

Rated 5 out of 5 stars

If you are suffering from common ailments & like to use natural products I would highly recommend this company. I have been very pleased with products & service. I’ve been a convert for about 18 mon... See more

Company replied

Rated 5 out of 5 stars

An absolutely lovely tea the taste is amazing it not helps with my osteoarthritis pain but also helps me sleep thats why I decided to subscribe monthly at last an affordable product that really works... See more

Company replied

Rated 5 out of 5 stars

My order of Botanical Day Cream and Replenish and Renew Night Cream was delayed due to some ingredient not being available. However I was happy to wait as I had used the Day Cream before and it was a... See more

Company replied

Rated 1 out of 5 stars

Ended the sensitive skin soap without any notice. Ive been buying it for years from Zen, went to buy the other day and couldnt find it. Emailed them and they said theyve stopped doing it. Very dissapo... See more

Company replied

Rated 1 out of 5 stars

Didn’t feel any effect from the nerve oil

Company replied

Rated 5 out of 5 stars

I bought the menstrual balm.This is coming from someone that has suffered for 10 years with Excruciating pain, since using the for lst 2 months the pain has reduced significantly. So I recommend, and... See more

Company replied

Rated 5 out of 5 stars

i been using zen maitri products for some time now - maybe 2 years. The defend tincture works wonders when your about to come on with flu or cold, taking it the night i feel the symptons next day im... See more

Company replied

Rated 5 out of 5 stars

Zen Maitri have a great, easy to navigate website. It's informative and easy to find and order what you want. I've bought quite a few of their products over the past two years and I'd say most of th... See more

Company replied

Rated 5 out of 5 stars

Better than I expected tbh!.. soothing on my joints, especially in the morning..that keeps me going through the day!..especially my knee and lower back pain..X

Company replied

Rated 5 out of 5 stars

Superb product and it does exactly what it claims to do. Great alternative to more toxic pain relief & it melts into the skin. Thank you 🙏🏻

Company replied

Rated 5 out of 5 stars

My herbalist Sara provides a professional as well as friendly service, who through over many years in my dealings with Zen Maitri give me reassurance in their services as well as great quality product... See more

Company replied

Rated 5 out of 5 stars

When ever I have any bladder pain urinary support really helps. I have had an IC diagnosis. I am on my 5th order now

Company replied

Rated 5 out of 5 stars

I am 53, my hands look d like 90. My husband said you need to do something about your hands😂 He doesn’t usually say things like that. My hands were so dry. So I bought skin balm! I kept pu... See more

Company replied

Rated 5 out of 5 stars

I have been using Zen Maitri products, capsules and tea for quite a while. They have helped me live with less worry and more confidence in life.😀

Company replied

Rated 5 out of 5 stars

I absolutely love this company the products are lovely and actually work . delivered fast

Company replied

Rated 5 out of 5 stars

Focused on understanding real facts of customer’s health, created bespoke supplements and delivered excellent service

Company replied

Rated 3 out of 5 stars

I purchased the nerve oil for sciatica, the reviews were very good, but sadly did not help ,so disappointed


Company details

  1. Health and Beauty Shop
  2. Health Food Store
  3. Herb Shop
  4. Herbal Medicine Store
  5. Herbalist
  6. Vitamin and Supplements Store

Written by the company

Zen Maitri brings the health benefits of nature into a range of convenient products, alongside herbal consultations and meditation services. Our team of medical herbalists develops products to support common health concerns, including sleep, stress, digestion, joint & muscle issues, energy, and focus. We hand-make our oils, tinctures, capsules, and more in our London manufacturing warehouse. Zen Maitri started as a retail store in Chiswick, West London. We have recently moved online to focus on manufacturing herbal supplements, teas, and tinctures, in order to expand our reach and take our natural health products across the UK and beyond!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

204 reviews

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Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I am 53

I am 53, my hands look d like 90.
My husband said you need to do something about your hands😂
He doesn’t usually say things like that.
My hands were so dry. So I bought skin balm! I kept putting it on constantly for 3 days. It transformed my hands!!🙌
They are now very hydrated looking!!
I don’t need to put the balm on constantly. Magic
I even put it on my eye lids (don’t know fit that is ok). Great 👍 less wrinkles!!
Buy it!!
Highly recommend it to everyone!!

22 May 2025
Unprompted review
Zen Maitri logo

Reply from Zen Maitri

Thank you for your lovely feedback! We are delighted to hear your hands are benefiting from our balm. We do not recommend using the balm around the eyes as it contains some essential oils.

Rated 5 out of 5 stars

Great

I bought the menstrual balm.This is coming from someone that has suffered for 10 years with Excruciating pain, since using the for lst 2 months the pain has reduced significantly. So I recommend, and I've tried all sorts of remedies

8 March 2025
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Reply from Zen Maitri

Dear Terra, we designed the Menstrual Balm with women like you in mind. We are very glad that it’s making a difference. Thank you for all your support.

Rated 5 out of 5 stars

Reputable company & natural products.

If you are suffering from common ailments & like to use natural products I would highly recommend this company.
I have been very pleased with products & service.
I’ve been a convert for about 18 months now . In particular I like the Nerve Oil for sciatica & peripheral neuropathy.

12 May 2025
Unprompted review
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Reply from Zen Maitri

Dear Angela, thank you for all your support. We are really happy you find our Nerve Oil beneficial.

Rated 5 out of 5 stars

i been using zen maitri products for…

i been using zen maitri products for some time now - maybe 2 years. The defend tincture works wonders when your about to come on with flu or cold, taking it the night i feel the symptons next day im fresh as a daisy. the teas are also my go to drinks in the evening - so many class items at this place!

3 March 2025
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Reply from Zen Maitri

Thank you so much for this lovely feedback. We are delighted to hear you are finding our Defend tincture helpful.

Rated 5 out of 5 stars

HIGHLY RECOMMEND

I have suffered from sciatica for the last 3 years.
This oil for me has been my life saver, it deeply soothes when applied, which enables me to finally sleep.
This has been my third purchase, and definitely worth every penny.
I highly recommend, wonderful product!!

22 March 2025
Unprompted review
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Reply from Zen Maitri

Thank you so much for your feedback! It brings us so much joy to know our Nerve Oil is making a difference for you.

Rated 5 out of 5 stars

Always helpful

Always helpful, arrives quickly and good quality products developed by highly trained herbalists

5 January 2025
Zen Maitri logo

Reply from Zen Maitri

Thank you for all your support over the years! We are so happy you are enjoying our products.

Rated 5 out of 5 stars

Excellent customer care

Excellent customer care, heartfelt support, their customised remedies are effective and reliable, thorough consultations and beautiful products. Zen Maitri has become a valuable resource for me and my family.

2 January 2025
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Reply from Zen Maitri

Thank you for your kind words. Our herbalists and team are always happy to help.

Rated 1 out of 5 stars

Received wrong product / misleading advertisements

Unfortunately I received the wrong product from Zen Maitri. I ordered a refill bag of tea but was instead sent a tin.

Furthermore, I find their advertisement of 'Urinary Support Tea' misleading. It says at the end of the title of the product that it is '55g'. However, there are 2 options when purchasing. 'Tea Tin 60g' and 'Refill 60g'. However, the Tea Tin I received was only 55g! Furthermore, the photos of the product online are outdated. The refill bag has '75g' written on it, and the tin has '60g'. This is very unclear and should be changed to reflect what you actually get with your purchase.

1 March 2025
Unprompted review
Zen Maitri logo

Reply from Zen Maitri

Thank you for reaching out to us. This was an honest mistake, and we are taking steps to update the information and pictures on our website. We will be in touch with you to resolve this for you.

Rated 5 out of 5 stars

Absolutely and thoroughly recommend!

I’ve worked in a tea shop and have gain quite the knowledge of teas and herbal blends. Hands down, Zen Maitri’s herbal teas are the best I’ve ever had! I particularly recommend good morning and menstrual tea! I’m also thoroughly impressed by their selection of different oils and herbal tincture’s for all kinds of different needs. I have the “grounding oil” and within a day it’s become a steady part of my daily rituals and routines. I’ve already gifted it to my best friend and plan to gift more of their amazing products.

I’m thoroughly convinced by their authenticity and quality products.
I would like to see more transparency when it comes to environmental sustainability. I imagine a description of where products are from, which are organic or adhere to the conditions to be called organic etc

20 February 2025
Unprompted review
Zen Maitri logo

Reply from Zen Maitri

Thank you for all your support, we are happy to hear you are enjoying our teas and oils. We take great care in selecting quality herbs and other ingredients, and where possible we source organic and wildcrafted herbs for our herbal teas. In the future we hope to provide more information about this on our website.

Rated 5 out of 5 stars

Time to go Bye Bye

My partner had been having difficulty sleeping for a while (but so would I lying next to me) and so she had tried various sleep tea's, to minimal affect.
For a Christmas stocking filler I googled Best Sleep Tea and eventually uncovered Zen Maitri, I now need to find a tea that stops people snoring.
Zen Maitri has been a massive success, she hasn't missed a nights sleep since, except when I was late placing my second order and she went without her tea for two nights.
Both nights were restless, she was definitely missing the tea and was waiting by the door for the postman.
I would say Zen Maitri has been a Godsend to her and I enjoy making up her tea-bags each evening.
Definitely recommend to people in need of sleep.

4 January 2025
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Reply from Zen Maitri

Thank you so much for taking the time to write your review. It’s lovely to hear that your wife’s sleep is improving, and that you enjoy preparing the tea for her in the evening.

Rated 5 out of 5 stars

I love the products

I love the products. They are very clean and work really well with sensitive skin. I also love the sea saviour face oil which has a lovely glow and gives my skin a nice tone during the dull winter months. It absorbs very well and makes my skin look healthy. I would highly recommend the products.

7 December 2024
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Reply from Zen Maitri

Thank you Emese, we’re really grateful for your nice feedback about our Sea Saviour face oil.

Rated 5 out of 5 stars

Nerve oil

Nerve oil had been a game changer . It helps on my lower back where I had shingles some time ago,and still feel the pain . I use it every night before I go to bed .

3 December 2024
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Reply from Zen Maitri

Dear Edna, thank you for trying our Nerve Oil. We are so happy you found it helpful for your recovery from shingles. Wishing you all the best.

Rated 5 out of 5 stars

The anti inflammatory and pain relief…

The anti inflammatory and pain relief oil is v good for people who do not take blood thinners as it gets hot on the area you apply it and of course it increases the speed of blood circulation. For me it would be brilliant but my husband who has back problems cannot use it due to the medical condition I mentioned above. That’s why it would be good if on the product it is mentioned this aspect as it is quite expensive, but, the most important thing is not the money it’s the medical issues.

19 October 2024

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