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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, noting how various items, from teas to balms and oils, have significantly helped with a range of ailments such as allergy symptoms, osteoarthritis pain, sciatica, and menstrual discomfort. Many people appreciate the natural quality of the ingredients and find the products to be a great, affordable alternative to conventional remedies, with some even subscribing for monthly deliveries. However, some customers also noted that certain products, like the massage oil for sciatica or the nerve oil, did not provide the expected relief and felt like a waste of money. A few people were also dissatisfied when a long-standing product, the sensitive skin soap, was discontinued without prior notice.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction, noting that products... See more

Quality

Users describe positive interactions with product quality. Many customers report that the products work well,... See more

Based on these reviews

Rated 5 out of 5 stars

I purchased the allergy support tea and it has definitely helped with my potential histamine and allergy symptoms. From first use I could tell the ingredients were of natural quality as they were ‘imp... See more

Company replied

Rated 5 out of 5 stars

If you are suffering from common ailments & like to use natural products I would highly recommend this company. I have been very pleased with products & service. I’ve been a convert for about 18 mon... See more

Company replied

Rated 5 out of 5 stars

An absolutely lovely tea the taste is amazing it not helps with my osteoarthritis pain but also helps me sleep thats why I decided to subscribe monthly at last an affordable product that really works... See more

Company replied

Rated 5 out of 5 stars

My order of Botanical Day Cream and Replenish and Renew Night Cream was delayed due to some ingredient not being available. However I was happy to wait as I had used the Day Cream before and it was a... See more

Company replied

Rated 1 out of 5 stars

Ended the sensitive skin soap without any notice. Ive been buying it for years from Zen, went to buy the other day and couldnt find it. Emailed them and they said theyve stopped doing it. Very dissapo... See more

Company replied

Rated 1 out of 5 stars

Didn’t feel any effect from the nerve oil

Company replied

Rated 5 out of 5 stars

I bought the menstrual balm.This is coming from someone that has suffered for 10 years with Excruciating pain, since using the for lst 2 months the pain has reduced significantly. So I recommend, and... See more

Company replied

Rated 5 out of 5 stars

i been using zen maitri products for some time now - maybe 2 years. The defend tincture works wonders when your about to come on with flu or cold, taking it the night i feel the symptons next day im... See more

Company replied

Rated 5 out of 5 stars

Zen Maitri have a great, easy to navigate website. It's informative and easy to find and order what you want. I've bought quite a few of their products over the past two years and I'd say most of th... See more

Company replied

Rated 5 out of 5 stars

Better than I expected tbh!.. soothing on my joints, especially in the morning..that keeps me going through the day!..especially my knee and lower back pain..X

Company replied

Rated 5 out of 5 stars

Superb product and it does exactly what it claims to do. Great alternative to more toxic pain relief & it melts into the skin. Thank you 🙏🏻

Company replied

Rated 5 out of 5 stars

My herbalist Sara provides a professional as well as friendly service, who through over many years in my dealings with Zen Maitri give me reassurance in their services as well as great quality product... See more

Company replied

Rated 5 out of 5 stars

When ever I have any bladder pain urinary support really helps. I have had an IC diagnosis. I am on my 5th order now

Company replied

Rated 5 out of 5 stars

I am 53, my hands look d like 90. My husband said you need to do something about your hands😂 He doesn’t usually say things like that. My hands were so dry. So I bought skin balm! I kept pu... See more

Company replied

Rated 5 out of 5 stars

I have been using Zen Maitri products, capsules and tea for quite a while. They have helped me live with less worry and more confidence in life.😀

Company replied

Rated 5 out of 5 stars

I absolutely love this company the products are lovely and actually work . delivered fast

Company replied

Rated 5 out of 5 stars

Focused on understanding real facts of customer’s health, created bespoke supplements and delivered excellent service

Company replied

Rated 3 out of 5 stars

I purchased the nerve oil for sciatica, the reviews were very good, but sadly did not help ,so disappointed


Company details

  1. Health and Beauty Shop
  2. Health Food Store
  3. Herb Shop
  4. Herbal Medicine Store
  5. Herbalist
  6. Vitamin and Supplements Store

Written by the company

Zen Maitri brings the health benefits of nature into a range of convenient products, alongside herbal consultations and meditation services. Our team of medical herbalists develops products to support common health concerns, including sleep, stress, digestion, joint & muscle issues, energy, and focus. We hand-make our oils, tinctures, capsules, and more in our London manufacturing warehouse. Zen Maitri started as a retail store in Chiswick, West London. We have recently moved online to focus on manufacturing herbal supplements, teas, and tinctures, in order to expand our reach and take our natural health products across the UK and beyond!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

204 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Money down the loo

I am writing a review here because my product review was not posted on the website. It seems they only put the good reviews on there. I ordered the nerve oil for sciatica and was so hopeful it would work due to all the amazing reviews but it seems they only put on the good reviews. This did absolutely nothing for me apart from make my skin oily. Don’t get sucked in by all the good reviews, my guess is they pick and choose what goes on the website. Really disappointed and money wasted

20 July 2024
Unprompted review
Zen Maitri logo

Reply from Zen Maitri

Hi Sarah, thanks for your review. We're sorry that our Nerve Oil didn't make the difference that you hoped for.

Our website reviews are moderated before being made live. This is because we sometimes receive spam, not because we pick and choose. Your review is now live, along with a broad range of customers with varying experiences. We continue to receive excellent reviews for this product in particular and we're very proud of it.

Please feel free to get in touch with our team or book a consultation to see if we can help further with your sciatica. It's a complicated issue that often requires a multifaceted approach.

Rated 1 out of 5 stars

definitely MASSIVE NO to nonsense…

definitely MASSIVE NO to nonsense product whats the pount to take if added all artifial sweetness and artificial colours its not healthy at all and its expensive for nonsense to pay this company i bilieve funded by corrupt government science be careful what you buying and need to be checked are this is nit with nanotechnology in ⚠️🔊 i will ask to refund money back because i do nit take just sweetness water with synthetic toxic colour in!!!

12 July 2024
Unprompted review
Zen Maitri logo

Reply from Zen Maitri

Thanks for taking the time to leave a review. Unfortunately, we cannot determine whether you are a genuine customer - but it seems from your comments that you almost certainly are not.

You have not mentioned any specific products you purchased from us. We do not use any 'artificial colours and sweetness" in the recipes of anything we sell. "Nanotechnology" is not a business area we have ever been involved with. You mentioned us being funded by "corrupt government science". We don't even know what that means, but if you know of any investors willing to support a natural health startup, please do let us know!

If you have genuine concerns about an order you made with us, please contact our team. We're always happy to help.

Rated 5 out of 5 stars

What a marvelous company

What a marvelous company, each product I have purchased from Zen Maitri as helped even in the short periods of use from the Nasya oil to the Joint Muscle Balm, Mahanarayan oil and not forgetting the sleep tea giving me the best nights sleep for many months, But to top it all I had a question regarding a component in the balm that could interact with one of my medications if taken by mouth an email came back very soon reassuring me that it was fine to use as a balm, I really could not wish for better service and professionalism.

30 June 2024
Unprompted review
Zen Maitri logo

Reply from Zen Maitri

Thank you so much Kenneth. We really appreciate your feedback. Please let us know if we can be of any further assistance. Warm wishes, Zen Maitri Team

Rated 5 out of 5 stars

Very pleased with delivery and quality…

Very pleased with delivery and quality of oils but unfortunately they were not strong enough to relieve my pain ,Thought it was sciatica but it is secondary breast cancer in the spine.

5 February 2024
Zen Maitri logo

Reply from Zen Maitri

We're so very sorry to hear this. Please feel free to speak with one of our medical herbalists and we can perhaps support you on your journey

Rated 1 out of 5 stars

I didn’t like their product

I didn’t like their product, it didn’t help .

2 February 2024
Zen Maitri logo

Reply from Zen Maitri

We're so sorry to hear this. If you would like to discuss with one of our medical herbalists we can perhaps help target your issue in a more specific manner. Please do give us a call

Rated 5 out of 5 stars

Acid Calm is amazing

Acid Calm is amazing, changed my life. Brilliant customer service too. So happy I found this company.

31 May 2024
Unprompted review
Zen Maitri logo

Reply from Zen Maitri

Many thanks! Digestion is the starting point for so many of the systems within our body so we're glad that this is helping

Rated 5 out of 5 stars

Skin Saver Balm

I got the Skin Saver Balm as I’m a more mature person and have a tendency to dry and cracked skin particularly on my knees, elbows and heels.
This is an excellent product which I have been using since the start of May 2024 . My skin is renewed and feels in good condition. My heels are definitely summer ready .An excellent product to apply not greasy and has a pleasing not overpowering smell. I’d definitely recommend this product

7 May 2024
Unprompted review
Zen Maitri logo

Reply from Zen Maitri

We're so glad our balm has renewed your skin, especially in those tough areas. As the years go on our skin definitely needs extra, effective help to maintain condition

Rated 5 out of 5 stars

I am very impressed with my progress…

I am very impressed with my progress with Sara and Zen Maitri products. I am recovering from cancer and after treatment ended up with black circles under my eyes, brown spots all over my skin and tinnitus. Well I am pleased to say my dark cycles are going, skin is clearing the brown spots and yes I have noise free days from my tinnitus and when it comes back it is less. To have peace again is heaven!
Thank you

29 April 2024
Unprompted review
Zen Maitri logo

Reply from Zen Maitri

We very much appreciate your feedback and it's so wonderful to hear you are making progress after cancer treatment. Sara leads our team of Medical Herbalists, helping patients with specific medical needs, to support and repair the systems within the body and aid in recovery.

Rated 5 out of 5 stars

Great service

Great service. My product was never delivered but they immediately dispatched a second one with a different carrier.
Lovely product and people.

8 December 2023
Zen Maitri logo

Reply from Zen Maitri

Thank you so much! We are a people driven business, here to help and heal! We always do the best we can to find solutions

Rated 5 out of 5 stars

Success with the use of nerve oil.

My husband has suffered with chronic back pain, associated with sciatica for many years. He is on strong pain relief but still suffers from the effects of the sciatica. Last summer things got so bad that he could only walk very short distances and could do very little around home. He started using Zen Maitri nerve oil towards the end of last year and oh what a difference. He is now able to take longer walks and do the activities he used to do around the home. It wasn't an overnight improvement but as he continues to use the oil morning and night, he certainly feels so much better. Last year he couldn't stand straight but now he no longer walks with a stooped posture. The nerve oil is most certainly making a hugh different.

1 November 2023
Unprompted review
Zen Maitri logo

Reply from Zen Maitri

That is such valuable news for us. Thank you for letting us know! As a topical treatment we have had remarkable feedback on it's effectiveness in improving symptoms of nerve pain

Rated 5 out of 5 stars

I have suffered with sciatica for a…

I have suffered with sciatica for a while and saw your ad and thought I would try the nerve oil, I am 75 years young and still running and this has helped me immensely, thank you so much

10 February 2024
Unprompted review
Zen Maitri logo

Reply from Zen Maitri

Wonderful! No matter what age, we can all do with a little support for our system. Our nerve oil has proved to be our most popular formulation in our topical range. Keep on running!

Rated 5 out of 5 stars

I honestly believe it relieves my sciatica

I have a compressed nerve in my spine (I am awaiting de-compression spinal surgery) and it causes me intense sciatic pain, particularly when I go out early to walk the dog. Prior to my walk I rub Zen Maitri nerve oil on my right calf and I really believe it helps. Surgery should remove the problem but until that happens I will continue to use this product. I'm on my second bottle.

18 January 2024
Unprompted review
Zen Maitri logo

Reply from Zen Maitri

Thankyou for sharing your experience. Deep nerve pain is exhausting and difficult to target. We are so happy that our topical nerve oil gives you some relief while you wait for surgery

Rated 5 out of 5 stars

Great pain relief

My husband and I are so pleased with the results and will try other products in the various ranges. Really need relief from pain and so far do good.

8 March 2024
Unprompted review
Zen Maitri logo

Reply from Zen Maitri

We are grateful to hear that you and your husband are finding relief with our topical range for pain. Many thanks for sharing your experience

Rated 5 out of 5 stars

I have used a couple of Zen Maitri's…

I have used a couple of Zen Maitri's products and found them really excellent - they worked well, I loved the scent and I shall certainly order more when needed.

15 February 2024
Unprompted review
Zen Maitri logo

Reply from Zen Maitri

Thank you! Our scents come from blends of high quality essential oils or herbs and each contributes to the health benefits of the product

Rated 5 out of 5 stars

What a great service

What a great service, this is the third time and the nerve oil really helps , I couldn’t be without it . Thanks again

12 March 2024
Unprompted review
Zen Maitri logo

Reply from Zen Maitri

Lovely to hear that our topical nerve oil continues to help. Thanks so much!

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