Helpful hosts after finding a bed for us, booking.com kept sending bookings on Xmas day which didn't help after we booked a week before, clean and tidy rooms and bathrooms, shower was hanging off with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great hotel, clean and quiet, in Las Rozas (north) - about 40 min from Madrid Airport and ~ 25 min from Chamartin, Alcobendas, Hortaleza - with nice staff, parking and breakfast. Great for families wi... See more
Company replied
Good Hotel. Beautiful view on Stazione centrale - close to the metro and the central station. Very good service. The breakfast is exceptional but a bit pricey considering that there are bars that gi... See more
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Big neat room close to the Miami Int'l airport with a shuttle service. Kind & helpfull staff. The in-house restaurant is a plus. They also have a shuttle service to the Port Terminal Cruise. We reco... See more
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Company details
Written by the company
ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team. Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.
Contact info
Office 21, 17 Georgiou Karaiskaki Str., 3032 Limassol, Republic of Cyprus, 3032, Limassol, Cyprus
- +357 256-54-148
- support@zenhotels.com
- zenhotels.com
4.3
Excellent
5K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very smooth transaction
A very smooth transaction, from time of booking hotel with Zen, through to check in, stay at the hotel and check out
24 January 2026
Unprompted review
Reply from ZenHotels
Hello! We are very pleased to receive your comment!
Reply from ZenHotels
Hello! Thanks for your comment! We’re always working to make your experience even better.
Lovely hotel
Lovely hotel, great location, friendly staff, beautiful room, delicious breakfast
24 January 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
Lovely hotel
Lovely hotel, room was clean and comfortable. Breakfast was varied and fresh. Would stay again and would recommend.
24 January 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
Well located hotel … renovated and…
Well located hotel … renovated and friendly staff… the restaurant servers are so nice ! … we had only a couple of issues… we got a corner suite and the traffic noise was loud however they were nice to change the room 👏… the sad part is that my wife forgot her expensive sandals and called next morning to confirm and they said they weren’t there … so maybe the cleaners took them 😩 as we were pretty sure they were left beside the bed.
21 January 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
Very warm and welcoming staff
Very warm and welcoming staff. Nice breakfast and super location. Rooms were clean and spacious. We wish we had stayed longer
27 January 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
Easy and a smooth process in booking
Easy and a smooth process in booking. Moreover, a trusted web site..
14 January 2026
Unprompted review
Reply from ZenHotels
Hello! We’re really happy to hear that — thank you!
Competitive pricing
Competitive pricing, easy booking process. The booked hotel/room corresponded with the information given advance.
21 January 2026
Unprompted review
Reply from ZenHotels
Hello! Thank you for your feedback!
Welldone
Was easy to make reservation on your site with avaiable options. I had taken more what ı paid for my settlement. Thank you.
23 January 2026
Unprompted review
Reply from ZenHotels
Hello! We’re really happy to hear that — thank you!
Reply from ZenHotels
Hello! Thank you for your opinion! We do our best for you!
Good booking experience
Good results. Reasonable rates. Easy payment.
12 January 2026
Unprompted review
Reply from ZenHotels
Hello! Thank you for your opinion! We do our best for you!
This is the second time reserving with them, very simple and well explained
Great experience with them
21 January 2026
Unprompted review
Reply from ZenHotels
Hello! Thank you for your feedback!
İt was easy and quick way to book a…
İt was easy and quick way to book a hotel.Everything wents well.
25 January 2026
Unprompted review
Reply from ZenHotels
Hello! We're very pleased to receive your feedback!
Clean hotel at great location
Clean hotel at great location, just a few steps from Avlabari metro and airport bus stop,room spacious,clean linens,toilet is clean with all toiletries.Good breakfast,good heater and Aircon.Staff friendly.Near to many sight seeing places
17 January 2026
Unprompted review
Reply from ZenHotels
Hello! Thank you for your opinion! We do our best for you!
Host was accommodating
Host was accommodating, locking feature in the evening for safety. Pattaya wasn't the best location to get transport service but it's not their fault other than that stay was good.
15 January 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
We very happy with ZenHotels
We very happy with ZenHotels. I booked with them because they offered a competitive price.
I contacted Zen to ask them to let the hotel know our arrival time. Communication was swift and efficient.
Very pleased with the service I received with Zen and would be confident to book through them again.
24 January 2026
Unprompted review
Reply from ZenHotels
Hello! Thank you for your feedback!
clean
clean, confortable bed, excellent breakfast , good shower , fair cost-benefit , I recomend
16 January 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
Very nice experience
We were staying a long weekend in Paris and we had a great stay. Hotel is well located, staff is very friendly and our room/apartment was cozy, spacious and well equipped
16 January 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
Reply from ZenHotels
Hello! Thank you for your feedback!
SCAMMERS
They'll take your booking for a hotel that has no availability. TERRIBLE. DO NOT USE THEM! There's a reason why the hotel is not available on Booking.com / Expedia / Agoda, and Zen Hotels will tell you they have it!
27 January 2026
Unprompted review
Reply from ZenHotels
Hello! We’re really sorry to hear this. Could you please share your booking number and tell us a bit more about the issue? We’ll do everything we can to help.
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