Helpful hosts after finding a bed for us, booking.com kept sending bookings on Xmas day which didn't help after we booked a week before, clean and tidy rooms and bathrooms, shower was hanging off with... See more
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ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team. Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.
Office 21, 17 Georgiou Karaiskaki Str., 3032 Limassol, Republic of Cyprus, 3032, Limassol, Cyprus
Replied to 100% of negative reviews
Typically replies within 48 hours
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This is the best hotel ever. Excellent service by Mr Vadi Constantin who looks after all Details and is very friendly.

Reply from ZenHotels
The apartment was very nice, it has 2 spacious bedrooms, clean bathroom and a kitchen to cook your meals. The owner of the apartment was also a very kind and helpful person. It was only a 400 meters walk to the bus station, access to everywhere was easy. If you’re staying in Murmansk, this apartment is a nice place for your “home” away from home.

Reply from ZenHotels
Everything was well organised and there were no bad surprises

Reply from ZenHotels
Nice hotel in center of old town krakow within walking distance of some major sights very friendly staff and large clean rooms thanx

Reply from ZenHotels
Great service with great prices. Everything went good and we had great vacation. Thank you.

Reply from ZenHotels
The hotel was perfect! Clean and in great location for a good price. I will be back for sure!

Reply from ZenHotels
Firstly, in my limited use (February 2026) zenhotels has provided the best booking rates consistently over other sites. I say consistently in that, as you are probably aware, rates can fluctuate broadly on other hotel booking sites/apps which I find bothersome. The zenhotels website and app are very user-friendly and the process of booking is very streamlined; however, for one property I regularly book with they don't list certain differences in rooms that's important in booking (handicap vs non-handicap accessible). Be aware of this lack of details and possibly ask the property questions directly to be clear on the details of the room you're booking. This was a minor detail and overall I found zenhotels to be a great resource for online/mobile hotel bookings without the constant emails and text (with quickly expiring offers or promos i don't care about) you have with some other booking sites/apps. I get maybe one email from zenhotels a week and its always relevant offers.

Reply from ZenHotels
Great platform
Hotel we booked was FM7 resort Jakarta airport and exceptional
Great food and facilities
Would recommend a massage in spa and the pool

Reply from ZenHotels
Easy and good communication with Zen Hotels, competitive prices compared to the other well known site's.

Reply from ZenHotels
Used ZenHotels to book a hotel in Istanbul. Good prices, no issues with payment. Hotel was cozy and decent. Will use again.

Reply from ZenHotels
They are very helpful and honest company , I had really good experience with them

Reply from ZenHotels
Made to feel welcome when I arrived the check in was seamless. The receptionist explained where all the facilities were. The room was lovely and clean. No complaints from me. My only minor gripe is free wi fi. Not even 1 Meg, but it was fine. Of course if you pay for a higher wi fi it will be better, but I was there to enjoy the sun and the area so wi fi isn’t an obstacle in the grand scheme of things. Will definitely return.

Reply from ZenHotels
Lovely quiet hotel. Room was spotless as was the bathroom. The bed was very comfortable. I felt the furnishings and the hotel was a bit dated. The breakfast was excellent and great value for money. I would go back.

Reply from ZenHotels
The Htel was very good and tha staff are very polate

Reply from ZenHotels
Really nice hotel, the staff are all very nice to

Reply from ZenHotels
I was a little apprehensive about booking when I read some of the previous reviews but had no problems whatsoever. Booked for a stay at the Premier Inn and had immediate confirmation complete with booking reference. Also was able to pay using PayPal for that extra reassurance. Very happy.

Reply from ZenHotels
It was a cozy apartment for two. Beautiful view of the city from the 7th floor. Good equipment in the kitchen too. Supermarket nearby. We stayed for three days. Definitely a good suggestion

Reply from ZenHotels
Stress free booking . Well done to zen hotels who got my booking all right . Notified the hotel of a late check in . Most importantly the price I paid was the most competitive in comparison to other booking site. Will use zen hotels again

Reply from ZenHotels
Well it's been a 2 months now since I contacted Zen requesting compensation for a Hotel that's been closed for 3 years. My £26.50 has now been paid and they have offered me a promo code for any future booking. So in summary Zen have redeemed themselves in part for this very stressful situation I found myself in.

Reply from ZenHotels
A very smooth transaction, from time of booking hotel with Zen, through to check in, stay at the hotel and check out

Reply from ZenHotels
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