I had a really positive experience speaking with Zempler’s call assistant Libbie. She was absolutely lovely, patient, and very helpful throughout my query. She took the time to understand my issue,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've recently changed phones and couldn't log in to my account. Having explained this to your operator he was very helpful with getting me to remember my log in details. He managed to do this without... See more
Company replied
The new PIN for my new card did not arrive so I called customer support team. As soon as the customer representative answered the phone, he sorted my issue in 2 minutes and sent through another PIN... See more
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I had a great experience with zempler customer service. The advisor was helpful and friendly and took his time to guide me through changing my account to Business go plan. Everything was explained cl... See more
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Company details
Written by the company
Hello, we’re Zempler Bank. We’re here to make money simpler. We know that banking isn’t at the top of most people’s to do lists, that’s why making it less of a chore is at the top of ours. We don’t do banking the traditional way – the wrong way. We do banking that works for the people that need it, when they need it. We’re for the crafters, the grafters, and the self starters. The bank for sole traders and those just starting up. And small businesses with growth on their minds and less time than they’d like. Just because you’re going it alone doesn’t mean you have to do it on your own. That’s where we step in – smart technology, straightforward human service, and bank accounts that meet real-life needs. We’ve already helped over 650,000 businesses get off the ground. We’re here to do banking right and support our customers for the long haul.
Contact info
United Kingdom
- 0330 024 0924
- zemplerbank.com
4.5
Excellent
18K reviews
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Reply from Zempler Bank
Much appreciated, Hilary! Your review helps us keep doing what we love 💙 Warm regards - RO
Answered my question about my currency…
Answered my question about my currency card, helpful knowledgeable customer service.
30 July 2026
Reply from Zempler Bank
Hey David, thanks for the lovely review! We're glad we could make a positive impression 😊 Kind regards - RO
it was great and very helpfull
30 July 2026
Reply from Zempler Bank
Hi Intikhab, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Rubbish app, No service
It’s a rubbish app, akin to the first mobile apps of 20 years ago, you should ask for a demo first.
They closed my account with zero explanation. Solid start up business, all above board, so inconvenient. That’s OK, but the complete disregard from their customer service was horrible.
18 May 2026
Unprompted review
Reply from Zempler Bank
Hi Daniel, we're sorry to hear that you feel this way! We'd like to look into this for you to see if there is anything we can do to resolve any issues you've faced. Could you please respond to the TrustPilot email we've sent with your account name and post code so we can look into this for you? Kind regards - RO
Reply from Zempler Bank
Hi Christopher, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
I contacted the bank today to be met by…
I contacted the bank today to be met by a lady with a very strong foreign accent. I struggled to understand her and had to get her to repeat questions again and again. I tried to get her to understand my postcode for nearly 20 minutes. A standard postcode. I had to use an expired credit card from 5 years ago for her to find my account. I asked her how she was going to remedy my actual reason for calling when it took so long to even verify my details to get into the account!
30 July 2026
Unprompted review
Reply from Zempler Bank
Hi Rob, we're sorry to hear that you feel this way! We'd like to look into this for you to see if there is anything we can do to resolve any issues you've faced. Could you please respond to the TrustPilot email we've sent with your account name and post code so we can look into this for you? Kind regards - RO
My request was promptly dealt with
My request was promptly dealt with. The customer agent was precise thereby making the process simple and straightforward.
30 July 2026
Reply from Zempler Bank
Much appreciated, Oladimeji! Your review helps us keep doing what we love 💙 Warm regards - RO
He was a very nice and polite fellow
He was a very nice and polite fellow . I hope I get my credit score and get my credit bilder loan back and I’ve got me five star rating.
28 July 2026
Reply from Zempler Bank
Hi Joanne, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Reply from Zempler Bank
Hi Waheed, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Always brilliant customer service very…
Always brilliant customer service very kind understanding and helpful and overall great bank have banked with for years and many more to come amazing service always !
29 July 2026
Reply from Zempler Bank
Much appreciated, Tia! Your review helps us keep doing what we love 💙 Warm regards - RO
Very polite and helpful...
29 July 2026
Reply from Zempler Bank
Much appreciated, Abdirizak! Your review helps us keep doing what we love 💙 Warm regards - RO
all good so far
29 July 2026
Reply from Zempler Bank
Hi Marat, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Reply from Zempler Bank
Thanks a ton, Jermaine! We're so glad you took a moment to leave a review 💬All the best - RO
Very good services and nice people on…
Very good services and nice people on customer services
29 July 2026
Reply from Zempler Bank
Hi Ionel, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Will in customer service "Thank you"
Hi,
We had a payment made to us at the weekend that was held for further security checks, I had arranged this payment in time to cover our payroll which goes out today, after sending further proof as to the origin of the payment I received confirmation it was to be applied to our account earlier today thank you, however by 3pm it still hadn't arrived and time was ticking on to pay everyone, I rang through to your helpline and a gentleman called Will answered and what a gentleman he truly was, he could not have been more helpful, twice he went off to query it and try to sort it, he wouldn't give up until he sorted it, and sort it he did, his manner and reassurance and help was way beyond anything I could have expected, people are to quick to moan these days and not praise people when its the other way round.
Please thank Will if possible he certainly made my day and that's not only by solving it its more the way he went about it.
Many thanks
John White
28 July 2026
Reply from Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased Will was able to support you - your feedback has been shared with the team 💚Kind regards - RO
Reply from Zempler Bank
Hi Duncan, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Reply from Zempler Bank
Hi, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
excellent service.
28 July 2026
Reply from Zempler Bank
Much appreciated, Timothy! Your review helps us keep doing what we love 💙 Warm regards - RO
Helpful services
Personally they have responded with kindness and compassion and helped me resolve my issue quickly. Very helpful customer service. Thank you Ike for your patience and help
28 July 2026
Reply from Zempler Bank
Hi Keith, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Phone operator was able to understand…
Phone operator was able to understand my issue and escalate the matter
28 July 2026
Reply from Zempler Bank
Hi Dave, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
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