Zempler Bank Reviews 

BE AWARE BE AWARE BE AWARE

Absolutely disgraceful service. Blocked my account and my incoming transfer for no reason (the transfer is a loan from a reputable company - urgently needed for daily essentials). Then they proceeded to ask for proof of ID and proof of address. I sent what they have requested and they rejected it (their excuse is wrong address on the bill sent - which is obviously a lie because IT MATCHES EXACTLY MY ADDRESS). They are a HUGE fraud.

I have taken it to the Financial Ombudsman Service so they can sort it out with them.

BE AWARE BE AWARE BE AWARE.

Reference: 02600100336304

I am writing to raise a serious concern regarding the prolonged delay in releasing my father’s accounts. It has now been several weeks since we submitted all requested information, yet his accounts remain inaccessible with no meaningful update or explanation from your team.

This ongoing delay has caused significant distress and financial instability for my father. The lack of communication and clarity has left him feeling overwhelmed and hopeless. I need you to understand the gravity of the situation: the continued withholding of his funds is having a severe impact on his wellbeing.

I am urgently requesting that this matter be escalated and reviewed immediately. Please provide a clear update, a timeline for resolution, and confirmation that his case is being prioritised. The current situation is unacceptable, and the prolonged inaction is causing harm.
ref# 80000100785089
I expect a response as soon as possible before my dad does the unspeakable because of what he is going through

The adviser took all the issues meticulously and resolved all the issues patiently and appropriately. No calling back on the issues addressed.

Clear explanation on what information is required.

Ease of site and didn't have to wait for too long to speak with the staff

Straight forward

Great customer services

Very efficient and resolved my query. The agent was a pleasure to deal with. Thank you

Worst bank you can ever deal with. Lock the accounts even
When you send over all details they ask for, still refuse to unlock and zero reasoning behind why. Then constantly tell you they will be in touch, weeks go by zero communication. The customer service is awful and could not care less . Put peoples lives on hold and disrupt financial situations massively. Suggest people use other banks such as wise etc, Zempler is simply the worst bank I have ever dealt with. Avoid like the plague

Still no resolution - accounts restricted, now waiting on a formal response

Update on my previous reviews: my accounts (personal, business, and my wife's) are still restricted, with no explanation given. I have now sent Zempler a formal request directly, asking them to either reinstate the accounts immediately or release our funds in full, and I am waiting on their response.

These accounts are our entire financial lifeline - my salary, a loan repayment, and all our household direct debits go through them. With no access to our own money, we cannot afford food for our children, our direct debits are at risk of failing, and we are now at real risk of losing our home.

Reference numbers: 02600100391699 / 80000100785089

A bank has no right to hold a family's essential funds hostage with no explanation and no timeline. If I do not receive a substantive response very soon, I will be filing a formal complaint with the Financial Ombudsman Service.

Positive attitude from Kush. She focused on the immediate resolution whilst reasuring me with and clear communication and guidance.

Lucy was friendly, efficient and clearly explained what was happening.

I am extremely disappointed with the service I have received. Since opening my account a month ago, I have barely been able to use it. My account has been locked three times, and even after being reopened with an apology, it gets locked again.

What makes even less sense is that you are holding very small incoming payments of £2 and £4. This is causing unnecessary disruption to my business.

I have been reporting these issues for the past two weeks, but the problem still hasn't been resolved. This is not the level of service I expected, and it is having a negative impact on my business operations.

Please allow me to use my account without repeated restrictions. Once the issue is fully resolved and I can use the account reliably, then it would be appropriate to ask me to leave a Trustpilot review. At the moment, my experience has been very poor, and I cannot recommend your service.

I would appreciate an urgent and permanent resolution to this matter.

Thank you.

The operative was quick to answer, pleasant, friendly and respectful.

Friendly and helpful

I have been holding this credit card for a long time and I have observed that their interest rate are affordable.

Quick to answer and helped immediately with fraudulent activity on my card. Money returned within 30 mins!