It was good experience to chat with Nathan. I was facing issues for last one month and raised the issue to many customers care agents in Zego. Unfortunately nobody can solve the issue. Nathan stu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alex was helpful and suggested alternative ways to obtain a quote sadly the system Wouldn’t allow me to log a second vehicle without using the app to change vehicle details - Will be back in touch s... See more
Company replied
I spoke with Alex as I was concerned I hadn’t set up the Zego Sense app properly. He was very helpful and patient, especially as I’m not very confident with technology. Alex reassured me and guided me... See more
Company replied
Great customer service. Really polite and helpful. Clear beautiful voice. I came away one happy customer and was happier when he explained my insurance had come down. Lovely person better talking to h... See more
Company replied
Company details
Information provided by various external sources
Zego is an on-demand insurance provider targeting the UK motor sector. Zego cover works when your standard insurance policy is no longer valid, when you are working, so you only pay when you work. Zego is a unique product provider, backed by large underwriters and offers flexible insurance for workers in the flexible economy. Take back control of your expenses- pay only when you work.
Contact info
Unit 3.09, Tea Building, 56 Shoreditch High Street, London, E1 6JJ, London, United Kingdom
- 020 3308 9800
- support@zego.com
- zego.com
4.3
Excellent
18K reviews
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Jeema was exceptional with the customer…
Jeema was exceptional with the customer service , thanks alot happy for everything.
13 May 2026
Unprompted review
Reply from Zego
Hi Asif,
Thank you for your kind words! We’re thrilled to hear that Jemma provided you with exceptional customer service. Your satisfaction means a lot to us, and we’re here for any future needs you may have.
Best,
The Zego Tea
Phillipa was so helpful today I really…
Phillipa was so helpful today I really appreciate all the support given to me.
13 May 2026
Unprompted review
Reply from Zego
Hi Anita,
Thank you for your kind words! We're thrilled to hear that Phillipa was able to provide you with such helpful support. Your appreciation will surely brighten her day. If you need anything else, don't hesitate to reach out!
Best,
The Zego Team
Reply from Zego
Hi Ali,
Thank you for your kind words! We're thrilled to hear that you found our team to be polite and helpful. Our goal is to provide top-notch service, and it's great to know we met that mark for you. If you need any further assistance, don’t hesitate to reach out!
Best,
The Zego Team
Reply from Zego
Hi Laurentiu Marius Necula,
Thank you for taking the time to leave a positive review! We're thrilled to hear that you had a good experience with our service. If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
Best,
The Zego Team
Excellent customer service support from…
Excellent customer service support from Tobi, clear communication.
13 May 2026
Unprompted review
Reply from Zego
Hi Emmanuel,
Thank you for your kind words! We're thrilled to hear that Tobi provided you with excellent customer service and clear communication. Your satisfaction is our priority, and I’ll ensure Tobi receives your praise—it will certainly make their day!
Best,
The Zego Team
customer service great
13 May 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for your positive feedback about our customer service! We're so glad to hear that you had a great experience. If you need any further assistance, don't hesitate to reach out to us directly.
Best,
The Zego Team
quick help
agent Vangely was very quickly solving my issue trough zego online chat :))
the other day another agent took whole day and couldn't help me at all
13 May 2026
Unprompted review
Reply from Zego
Hi Rodrigo,
Thank you for sharing your experience! I'm thrilled to hear that Vangely was able to quickly resolve your issue through our online chat. I apologize for the frustration you faced with the previous agent—our goal is to provide prompt and effective support. If you need anything else, don't hesitate to reach out!
Best,
The Zego Team
I spoke to Sasha today
I spoke to Sasha today. She was very helpful and sorted my query out really quickly.
13 May 2026
Unprompted review
Reply from Zego
Hi Sean,
Thank you for your wonderful feedback! We're thrilled to hear that Sasha was able to assist you efficiently. She will be delighted to know her efforts made a positive impact. If you need anything else, don't hesitate to reach out.
Best,
The Zego Team
Top quality man the phone his name…
Top quality man the phone his name Danny fantastic I admire him the service I get from him stay bless.
13 May 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for your wonderful review! We're thrilled to hear that Danny provided you with fantastic service; it’s always wonderful to receive such praise for our team. If there’s anything else we can do for you, please let us know.
Best,
The Zego Team
adding my wife to…
Very helpful in adding my wife to policy and premium dropped per month, great service
13 May 2026
Unprompted review
Reply from Zego
Very helpful in adding my wife to policy and premium dropped per month, great service
Can’t complain
Can’t complain, they were able to help me with my issue they were on time , what I don’t understand is that if a car is not moving why they sensor still recording as I am driving the car. They should fix that’s part, apart from that Jemma was able to help me today, to solve things out.
13 May 2026
Unprompted review
Reply from Zego
Hi Elizabeth,
Thank you for your thoughtful review! I’m glad to hear that Jemma was able to assist you effectively with your issue. I understand your concern regarding the sensor recording while the car is not moving; it's a point we take seriously, and your feedback will help us improve. If you have any more questions or need further assistance, please don't hesitate to reach out.
Best,
The Zego Team
Rob thanks for your help mate…
Rob thanks for your help mate appreciate that you were very helpful and friendly cheers 👍
5 May 2026
Unprompted review
Reply from Zego
Hi Barnosh,
Thank you for your kind words! We’re thrilled to hear that you found our team helpful and friendly. Your satisfaction is our priority, and we appreciate your support. If you need anything else in the future, don't hesitate to reach out!
Best,
The Zego Team
I was disappointed to discover only…
I was disappointed to discover only after purchasing the policy that it required constant location tracking, motion access, and “Always Allow” permissions through the Zego Sense app.
I carefully read the policy details multiple times before paying, but I did not feel this requirement was made clear enough during the purchase process.
I understand telematics policies exist, but a requirement that could potentially lead to policy cancellation should be far more visible and clearly explained before payment is taken.
Customers should also be aware that disabling these permissions may affect policy validity and could potentially lead to warnings, additional charges, or cancellation of the policy.
I raised my concerns with customer support and explained that I genuinely was not aware of these requirements beforehand. While the staff member was polite, unfortunately no refund, goodwill gesture, or alternative non-telematics option was offered.
I was also informed that even cancelling the policy immediately would not result in any refund because the 30-day policy had already started.
Transparency before purchase is extremely important for insurance products, especially when sensitive permissions such as constant tracking and motion monitoring are mandatory.
This experience left me feeling misled, disappointed, and frustrated.
13 May 2026
Unprompted review
Reply from Zego
Hello! Thank you for providing us with your feedback and bringing this matter to our attention. We are unfortunately unable to locate your customer account with the contact details available. We would really appreciate it if you could please provide your contact details via our Trustpilot private message request. In the meantime, please contact us on live chat. Kind regards, Zego.
Stunning service and resolve the issue…
Stunning service and resolve the issue quickly
13 May 2026
Unprompted review
Reply from Zego
Hi Khaleel,
Thank you for your wonderful feedback! We're delighted to hear that you experienced stunning service and that your issue was resolved quickly. If you need any further assistance, please don’t hesitate to reach out.
Best,
The Zego Team
very bad service--- no customer service…
very bad service--- no customer service !!! all is AI chat and no help is available where needed...
12 May 2026
Unprompted review
Reply from Zego
Thank you for taking the time to provide your feedback. We would like to apologise for the experience you have received and we will be in touch as soon as possible to resolve your issue. In the meantime, please contact us on live chat. Kind regards, Zego.
Like it to chat with zego
13 May 2026
Unprompted review
Reply from Zego
Hi Muhammad Awais Bashir,
Thanks for taking the time to share your experience! We're glad to hear that you enjoyed chatting with us at Zego. If you ever have questions or need assistance, don't hesitate to reach out—our team is here to help you!
Best,
The Zego Team
I love how kevin helped me with the…
I love how kevin helped me with the quotes and process.
Thank you for doing it.
13 May 2026
Unprompted review
Reply from Zego
Hi Sabarish,
Thank you for your kind words about Kevin! We're thrilled to hear he provided such helpful assistance with the quotes and process. Your satisfaction is important to us, and we're here whenever you need further support.
Best,
The Zego Team
Extremely fast and efficient customer…
Extremely fast and efficient customer service provided by Jamie. Thank you kindly
13 May 2026
Unprompted review
Reply from Zego
Hi Mark,
Thank you for your wonderful review! We're thrilled to hear that Jamie provided you with fast and efficient customer service. I'll be sure to pass along your kind words to her—it'll definitely make her day. If you need any further assistance, feel free to reach out!
Best,
The Zego Team
Excellent Services from Giselie
13 May 2026
Unprompted review
Reply from Zego
Hi Kehinde,
Thank you for your wonderful feedback! We're thrilled to hear that Giselie provided you with excellent service. Your satisfaction is our top priority, and I will ensure Giselie gets the recognition she deserves for her hard work. If you need anything else, don't hesitate to reach out!
Best,
The Zego Team
For my first time doing my insurance
For my first time doing my insurance, Gabriela made the whole process so simple and easy for me. Talked me through everything and explained it all in detail. Would definitely recommend.
13 May 2026
Unprompted review
Reply from Zego
Hi Muhammad,
Thank you for your fantastic review! I’m thrilled to hear that Gabriela made your first insurance experience straightforward and informative. Your recommendation means a lot to us, and we’re here to help whenever you need support in the future.
Best,
The Zego Team
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