Zavvi Reviews 

3,458
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were somewhat happy with their experience overall. Consumers genuinely appreciate finding great deals, discovering interesting special editions, and completing their daily transactions through a smooth purchasing process on the site. Many individuals frequently mention experiencing surprisingly fast delivery times alongside very secure product packaging that reliably keeps items well protected during international transit. Some reviewers were not happy with significantly delayed shipments, missing orders, and unexpected customs complications that unfortunately caused major delivery failures. Customers also faced frustrating communication gaps regarding order statuses, alongside difficulties obtaining proper customer support and receiving complete refunds for undelivered goods.

What people talk about most

Product

Consumers experience mixed feelings regarding the product offerings and ordering process. Many reviewers... See more

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a mix of frustration and occasional... See more

Order

Clients share ambiguous opinions on order experiences, as some reviewers describe the ordering process as... See more

Price

Customers consistently note positive experiences with price, highlighting great deals, sales, and fair costs... See more

Quality

Reviewers highlight ambiguous aspects of quality, noting that while some items arrive in great condition and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

You have been much better in distant times. Maybe l am just not among your selected customers. I am little interested in fashion, l am a toy collector. In this segment you decreased significantly. At... See more

Company replied

Rated 3 out of 5 stars

The purchase went fine. Unfortunately the 5€ reduction code, which was sent to me by mail, did not work. Therefore I could not use it.

Company replied

Rated 3 out of 5 stars

To less information about the languages of the film

Company replied

Rated 3 out of 5 stars

4 Weeks delivery is way to long. But the clothes have a good quality

Company replied


Company details


Contact info

  • Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom

  • zavvi.de

3.2

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(3,458)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm very happy about the fact that…

I'm very happy about the fact that Zavvi sends to Germany again!

18 July 2024
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 1 out of 5 stars

I dont get my mones back

26 September 2023
Zavvi logo

Reply from Zavvi

Hello Steffi,

Thank you for taking time to leave your review.

I have now passed this over to the relevant department, once they have looked into this they will be in touch through your account.

Thanks,

Sam

Rated 5 out of 5 stars

Easy Transactions

Easy Transactions

14 July 2024
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Easy

Shopping was easy

8 July 2024
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Easy fast access…

Easy fast acces to a title that was sold out at any other source.

1 July 2024
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Translation

The only problem for me was the language
You can’t pick Belgium region with English language
But besides that, it was not that complicated.

18 June 2024
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Claire

Rated 5 out of 5 stars

Complete delivery perfect

Complete delivery, very fast, packing perfect (glass did not break)

22 November 2023
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Good experience with the sales

Good experience with the sales

31 May 2024
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 1 out of 5 stars

Tshirts are not original, They printed themself

%100, the tshirts are not original. They printed the T-shirts themselves and quality of the print and tshirts are so low. 10 t-shirts can still be bought for 30 euros, but remember, the T-shirts are not original products.

14 May 2024
Zavvi logo

Reply from Zavvi

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Liam

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good products

14 May 2024
Zavvi logo

Reply from Zavvi


Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 1 out of 5 stars

T-shirt ruined after one wash

T-shirt ruined after one wash - did not put in tumble dryer. The print was peeling off after wearing it for a short period before the wash.

14 May 2024
Unprompted review
Zavvi logo

Reply from Zavvi

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind Regards,
Zavvi

Rated 1 out of 5 stars

Shirts still not sent by zaavi

Shirts are ordered (March 22, 2024) and still not sent. Need to clarify that issue.

22 March 2024
Zavvi logo

Reply from Zavvi

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Someone will be in touch shortly regarding your issue.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Liam

Rated 5 out of 5 stars
Zavvi logo

Reply from Zavvi


Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 1 out of 5 stars

Very Low quality

Very Low quality, T-Shirt after First washing destroyed

10 April 2024
Zavvi logo

Reply from Zavvi

Hello Jens,

Thank you for leaving your review.

I am sorry to hear about this. I have referred this to the relevant team who will contact you directly to assist further in due course.

Kind Regards,
Kayleigh

Rated 1 out of 5 stars

T-Shirts shrunk a lot during first wash…

T-Shirts shrunk a lot during first wash (at 30 degrees) and are now much to short

23 April 2024
Zavvi logo

Reply from Zavvi

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Liam

Rated 5 out of 5 stars
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Claire

Rated 4 out of 5 stars

little choice

Most Things are not available

2 April 2024
Zavvi logo

Reply from Zavvi

Hello

Thank you for leaving your review.

We love receiving feedback from our customers, and this will always be used to improve our services.

If we can assist you with anything, please don't hesitate to let us know!

Take care, and have a great day.

Kind Regards,
Kayleigh

Rated 1 out of 5 stars

Dont send shipping mails and cancel the…

Dont send shipping mails and cancel the order a few days later

22 March 2024
Zavvi logo

Reply from Zavvi

Hello Dennis,

Thank you for taking time to leave your review.

I have now passed this over to the relevant team.

Once they have looked into this they will contact you through your account.

Thanks,

Sam

Rated 5 out of 5 stars

Easy to use.

13 March 2024
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Claire

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