Great customer service when I have phoned to speak to someone. I found trying to get some support with a repeat order whilst abroad on holiday with timing a delivery was a bit tricky online but Zava h... See more
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Review summary
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Reviews shaping this summary
I think just knowing I was going to get help with my over eating has helped. But it definitely slows down your intake of food and cravings I'm excited of my weight loss journey I'm also walking 3miles... See more
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Easy to reorder treatment after upto date checks,always answer messages quickly and any concerns.next day delivery is really good as you can plan your day and delivery info /tracking really good.100%... See more
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Great fast service . A little bit more expensive but service from start has been excellent. I live in a cornish village where post goes astray, which it has done with other companies I first went wit... See more
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Company details
About ZAVA UK
Written by the company
Healthcare that fits into your life with ZAVA
ZAVA is a trusted online doctor service offering safe, discreet and convenient access to treatment for over 60 common conditions. Since 2011, we’ve supported more than 12 million people across Europe with expert medical care, without the need for in-person appointments or waiting rooms.
Whether you’re looking for help with weight loss, sexual health, skin concerns, hair loss or something else, your request will always be reviewed by one of our UK-registered doctors. They follow clear medical guidelines to make sure your treatment is safe, suitable and tailored to your needs.
How it worksTo get started, fill in a short online questionnaire about your health. One of our doctors will review your answers to make sure the treatment is safe and right for you.
They look carefully at your health history, symptoms and any risks before making a decision. If the treatment you’ve asked for isn’t suitable, they’ll suggest a safer option or explain what to do next.
Most reviews are completed within 72 hours. For some treatments, like weight loss, it can take a little longer if more checks are needed. If your treatment is approved, it will be sent to you from our in-house pharmacy within 1-2 days. Next day delivery is available for many treatments at an extra cost.
Care that continues beyond deliveryWe make it easy to manage your treatment over time. You can request repeat prescriptions in just a few clicks, and our expert medical content helps you stay informed, confident and in control of your health.
ZAVA gives you expert-led care, flexible access and ongoing support – whenever and wherever you need it.
Discreet Packaging
Written by the company
- We send all treatments in plain, unmarked packaging
Fast and Free Shipping!
Free deliveries in 2-3 working days
All items are dispatched on the day of the order if ordered before 4pm or next working day if after, except at weekends where the order will be shipped on the following Monday.
With free standard delivery we aim to deliver your package within two to three working days.
With next day delivery (extra fee as indicated on the delivery page), you can receive your package before 1pm the next working day.
Contact info
Old Sorting House, 46 Essex Road, N1 8LN, London, United Kingdom
- 020 3588 0292
- hello@zavamed.com
- zavamed.com/uk
4.4
Excellent
12K reviews
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Reply from ZAVA UK
Dear James,
Thank you for your feedback!
We’re really pleased to hear that everything has been excellent as always. It’s great to know you continue to have a positive experience with the service.
Kind regards,
Ahmed
Quick to order and despatch
Quick to order and despatch, help on hand when needed and always confirmation of your delivery. Great service all around. Packaging can be worked on a some can be squashed but this the delivery service and not zava.
15 April 2026
Reply from ZAVA UK
Dear Lisa,
Thank you for your feedback!
We’re really pleased to hear that you found the ordering and dispatch process quick, with helpful support available when needed and clear delivery confirmations throughout. It’s great to know you’ve had a positive overall experience with the service.
We also appreciate your comments regarding packaging. We’re sorry to hear that some items have arrived squashed, and we understand how frustrating that can be. While we use appropriate packaging, we will share this feedback with the relevant team to help improve handling and delivery standards.
Kind regards,
Ahmed
Excellent service
Overall great service, fast response on messages, fast delivery of pens, never had a bad service. Very happy
9 May 2026
Reply from ZAVA UK
Dear Sean,
Thank you for your feedback!
We’re really pleased to hear that you’ve consistently received a great service, with fast responses to messages and quick delivery. It’s wonderful to know you’ve never had a bad experience and that you’re very happy overall.
Kind regards,
Ahmed
Efficient and reliable
Been using ZAVA for a year and found them helpful efficient and reliable
9 May 2026
Reply from ZAVA UK
Dear Rebecca,
Thank you for your feedback!
We’re really pleased to hear that you’ve been using the service for a year and find it helpful, efficient, and reliable. It’s great to know you’ve had such a positive ongoing experience.
Kind regards,
Ahmed
Very prompt at responding
9 May 2026
Reply from ZAVA UK
Dear Mrs Farrington,
Thank you for your feedback!
We’re really pleased to hear that you found the responses very prompt. It’s great to know you had a positive experience.
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Tracey,
Thank you for your feedback!
We’re really pleased to hear that you’re very happy with the service, and that you experienced fast responses and quick dispatch. It’s great to know everything went smoothly for you.
Kind regards,
Ahmed
Review
Good support if you need it. Alwsys a prompt reply and answers to your queries or voncerns
9 May 2026
Reply from ZAVA UK
Dear Barbara,
Thank you for your feedback!
We’re really pleased to hear that you’ve had good support when needed and that you’ve consistently received prompt replies to your queries and concerns. It’s great to know you’ve had a positive experience.
Kind regards,
Ahmed
Easy to order fast next day delivery…
Easy to order fast next day delivery good price im happy thanks.
9 May 2026
Reply from ZAVA UK
Dear Andy,
Thank you for your feedback!
We’re really pleased to hear that you found it easy to order, with fast next-day delivery and good value. It’s great to know you’re happy with the service.
Kind regards,
Ahmed
Really easy and simple to apply and…
Really easy and simple to apply and received acceptance very quickly. Easy to follow instructions for photos. Medication was posted the following day. Very happy so far 😊
9 May 2026
Reply from ZAVA UK
Dear Michele,
Thank you for your feedback!
We’re really pleased to hear that you found the process easy and simple, with quick acceptance and clear instructions for providing photos. It’s great to know your medication was dispatched the following day and that you’re very happy so far.
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Michelle,
Thank you for your feedback!
We’re really pleased to hear that you found the service easy to use, with great advice, clear instructions, and quick responses. It’s great to know everything went smoothly for you.
Kind regards,
Ahmed
Mostly easy
Mostly easy. The photo but was hard work. And so was the payment bit. But overall easy.
9 May 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your feedback!
We’re pleased to hear that you found the overall process easy to use. We do appreciate your comments regarding the photo upload and payment sections, and we’re sorry these parts were more difficult than expected. Your feedback is valuable and helps us improve the experience for our patients.
Kind regards,
Ahmed
Great service from start to finish keep…
Great service from start to finish keep you updated will be using them again. Thank you ZAVA.
9 May 2026
Reply from ZAVA UK
Dear Sharon,
Thank you for your feedback!
We’re really pleased to hear that you had a great experience from start to finish and found the updates helpful throughout your order. It’s wonderful to know you’ll be using the service again.
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Patient,
Thank you for your feedback!
We’re really pleased to hear that you’ve received amazing support and that you feel safe and reassured throughout the process. It’s great to know you’re having a positive experience.
Kind regards,
Ahmed
Great communication.
I have used this company for 6 months now, always professional. Great communication, any queries get answered quickly. Messages to the Dr's are read and acted upon in a timely manner.
9 May 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your feedback!
We’re really pleased to hear that you’ve been using our service for the past 6 months and continue to find it professional, with great communication and prompt responses from the doctors. It’s great to know your queries are being handled quickly and efficiently.
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Alice,
Thank you for your feedback!
We’re really pleased to hear that you received excellent service. It’s great to know you had a positive experience.
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Rachael,
Thank you for your feedback!
We’re really pleased to hear that you found it easy to order and that delivery was quick. It’s great to know everything went smoothly for you.
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Patient,
Thank you for taking the time to leave your review.
We are delighted that you were happy with the quick delivery and the easy process. This is exactly the level of service we strive to provide.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for your positive feedback.
It's really great to hear that you were satisfied with the ease of the service and the support provided. We’re here to support you so do not hesitate to reach out if you ever have any questions.
You can contact us in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
felt the company had the welfare of me…
felt the company had the welfare of me as a person making sure i was entitled to the medication received my medication well packed ice packs still frozen the service i received from my first consultation with the Dr to receiving the medication is first class and will reorder my next order when due
8 May 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your positive review.
We are delighted to learn of your experience with us. We are really glad that you feel well supported and cared for by the team. We look forward to supporting you in future.
If you ever need any help or have any queries, do not hesitate to contact us in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for your positive feedback.
We are really pleased to learn that the process was quick and easy to use. We appreciate you taking the time to leave your review.
If you ever need any help or have any queries, do not hesitate to contact us in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
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