ZAVA (France) Reviews 8,515

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and speed, often highlighting the quick response times from the staff. Many appreciate the ease of obtaining prescriptions, sometimes even on weekends or within hours. The user experience is frequently described as simple and straightforward, with an easy-to-use website and clear questionnaires. People also commend the helpfulness and professionalism of the staff, noting their thoroughness in answering questions and providing detailed information. The follow-up after appointments and the support for various needs, such as weight management, are also highly valued by consumers.

What people talk about most

Service

Consumers find the service to be positive, highlighting its speed, efficiency, and professionalism. Many... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick responses... See more

Staff

Customers consistently note positive experiences with staff. Reviewers praise the team's professionalism,... See more

User experience

Customers report positive experiences with the user experience. Many found the process easy, simple, and... See more

Website

Users describe positive interactions with the website. Customers found the website easy to use, indicating a... See more

Based on these reviews

Rated 5 out of 5 stars

Quick and easy to use (in France). Got approved prescription as well as follow up guidance and help on how to adjust whilst using the medication. I found 2 Pharmacy's in Paris and Versailles who wou... See more

Rated 5 out of 5 stars

It’s been very easy to make timely appointments. The follow up after appointments was something I wasn’t expecting and has been great. The amount of information and guidance shared is above.

Rated 5 out of 5 stars

Just a fantastic service. Messages answered in just minutes, easy payment option with PayPal. Really human responses - not bots - at the other end. I’m totally satisfied with Zava - and it has made ac... See more

Rated 5 out of 5 stars

Super service. 1st time used - really easy. Very efficient. No problem at pharmacy in France, prescription in French and didn't have to pay for medication. Covered by standard healthcare here. THA... See more

Company replied

Rated 4 out of 5 stars

Thanks for checking up on my progress, thanks for your tips and speedy sending of prescriptions. David

Rated 4 out of 5 stars

Reponse rapide Prescription obtenue même le week-end.

Company replied

Rated 5 out of 5 stars

Is being a good experience. The team of doctors are very reactive and I like that they gave me good information that I can read at my own pace, they follow up very well.

Rated 5 out of 5 stars

I contacted Zava as I have just moved to France and could not register with a doctor. I needed a repeat prescription which Zava could do within 24 hours. They also wanted me to take a blood test which... See more

Company replied

Rated 5 out of 5 stars

ZAVA offers a quick, affordable, and secure service. A proper medical basis was required before my prescription was approved, which I found very reassuring. I received access to my medication within... See more

Rated 5 out of 5 stars

From my initial enquiry to receiving ongoing monitoring and treatment, ZAVA has supported and guided me all the way. A very quick response and access to prescriptions the same day.

Company replied

Rated 5 out of 5 stars

I contacted ZAVA because I had a few questions about using their services, as I’m not fluent in French and wanted to be sure I understood everything clearly. My call was answered by Flavien, who is bi... See more

Company replied

Rated 5 out of 5 stars

Easy to fill in the questionnaire. Quick delivery of the prescription. Very satisfied. Thanks!

Rated 5 out of 5 stars

My experience with ZAVA has been very positive, easy to understand questions, easy to fill in the questionnaire & a very quick response

Company replied

Rated 5 out of 5 stars

The response is fast and the follow up by the doctor is appreciated

Rated 5 out of 5 stars

Very prompt and professional, inexpensive and the extra support is there if needed.

Company replied

Rated 5 out of 5 stars

The speed of response to questions asked and provision of prescription is excellent

Company replied

Rated 5 out of 5 stars

I’ve been on weight management medicine and I always have my prescription within an hour or two excellent

Company replied

Rated 5 out of 5 stars

Quick response from the doctors Reminders to aquire medication Full medication information and guidance

Company replied

Rated 5 out of 5 stars

The online questionnaire was very thorough and took into account individual circumstances and requirements.


Company details

  1. Doctor

About ZAVA (France)

Written by the company

Consultations médicales en ligne avec délivrance d'ordonnance si nécessaire, par nos médecins habilités.

Téléconsultations sans face-à face, sans rendez-vous, sur la base d'un questionnaire de santé et d'échanges écrits avec nos médecins. Retour du médecin en moins de 3h ouvrées si nécessaire.

Sujets de santé pour lesquels il est possible d'accéder à une téléconsultation sur ZAVA : Dysfonction érectile, Contraception, Cystite, Obésité, Dépistage et traitement ISTs, Problèmes de peau, Hirsutisme, Perte de cheveux, diagnostic sur photo etc.

ZAVA est un service d'Health Bridge Medical Ltd, société enregistrée en Irlande sous le N°648769.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Did not send correct volume meditation; unwilling to help until I pay more

Hi there, I ordered and paid for 30grms of medication on the Zavamed website.
When I received my order, I received 5grms. I notified Zavamed and was told that 30grms volume was not available but I could have 5 x 5grms. I queried what happened to the remaining 5grms and was told that it was a website error.
I ask them to send the balance of my order, and NOW I have just been sent a link to pay again. What Zavamed wants me to pay for now I do not know.
All I want is what I have paid for, but unfortunately this seem beyond Zavamed's capabilities.

29 March 2024
Unprompted review
ZAVA (France) logo

Reply from ZAVA (France)

Hi Paul,
Unfortunately, you are currently reviewing our French service but the order you are referring to was placed on our Irish service.
I am very sorry to hear about the situation and have now raised it with the correct team.
Kind regards,
Amélie
ZAVA

Rated 1 out of 5 stars

Go somewhere else impossible to get…

Go somewhere else impossible to get back on there website after payment.

26 March 2024
Unprompted review
ZAVA (France) logo

Reply from ZAVA (France)

Hi,
I'm sadden to read your comment.
We are unable to locate your patient account with the details of your review.
If you've locked yourself out of your account we can help, please do call us on 01 87 15 33 32 for assistance.
Kind regards,
Amélie
ZAVA team

Rated 5 out of 5 stars

Simple et rapide

Simple et rapide

7 January 2024
ZAVA (France) logo

Reply from ZAVA (France)

Bonjour Assia,
Merci pour votre commentaire,
Je suis très heureuse d'apprendre que nos services vous sont utiles.
Nous vous remercions de votre confiance,
Belle journée,
Bien Cordialement,
Amélie
Equipe ZAVA

Rated 5 out of 5 stars

simple et fiable.

23 December 2023
ZAVA (France) logo

Reply from ZAVA (France)

Merci pour votre commentaire,
Je suis très heureuse d'apprendre que nos services vous sont utiles.
Nous vous remercions de votre confiance,
Belle journée,
Amélie
Equipe ZAVA

Rated 5 out of 5 stars

Simple,rapide

Simple, rapide et efficace, plus besoin de prendre rdv et faire la queue.

9 December 2023
ZAVA (France) logo

Reply from ZAVA (France)

Bonjour Didier,
Merci pour votre commentaire,
Je suis très heureuse d'apprendre que nos services vous sont utiles.
Nous vous remercions de votre confiance,
Belle journée,
Bien Cordialement,
Amélie
Equipe ZAVA

Rated 5 out of 5 stars
ZAVA (France) logo

Reply from ZAVA (France)

Bonjour
Merci pour votre commentaire,
Je suis très heureuse d'apprendre que nos services vous sont utiles.
Nous vous remercions de votre confiance,
Belle journée,
Bien Cordialement,
Amélie
Equipe ZAVA

Rated 5 out of 5 stars

Works perfect

Excellent service and they proactively provide all necessary information. Just back from the chemist, all went good. Thank you Zava :)

22 November 2023
Unprompted review
ZAVA (France) logo

Reply from ZAVA (France)

Hello,
Thank you for taking the time to leave a comment,
I am pleased to read that you had a good experience with our service,
Have a great day,
Amélie
Equipe ZAVA

Rated 5 out of 5 stars

Facile

Facile, rapide, efficace.

1 November 2023
ZAVA (France) logo

Reply from ZAVA (France)

Bonjour,
Merci pour votre commentaire,
Je suis très heureuse d'apprendre que nos services vous sont utiles.
Nous vous remercions de votre confiance,
Belle journée,
Bien Cordialement,
Amélie
Equipe ZAVA

Rated 5 out of 5 stars

Merci!

Super service.

27 October 2023
ZAVA (France) logo

Reply from ZAVA (France)

Merci Nicky,
Bonne journée,
Amélie
Equipe ZAVA

Rated 5 out of 5 stars

Service nickel

Service nickel ! Merci beaucoup !!

6 October 2023
ZAVA (France) logo

Reply from ZAVA (France)

Bonjour,
Merci pour votre commentaire,
Je suis très heureuse d'apprendre que nos services vous sont utiles.
Nous vous remercions de votre confiance,
Belle journée,
Bien Cordialement,
Amélie
Equipe ZAVA

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look