The process is simple, but serious. Photos are taken via their app, so they cannot be manipulated. My questions were always answered. Just be aware, it takes 1-3 days for an answer, but that can also... See more
Company replied
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The service is prompt and the delivery always on time. The doctors are there in case you have questions on usage or side effects.
Company replied
I ordered a product from the Zava Germany website and received it very quickly, without having to wait at the pharmacy or at the doctor’s office, and my time wasn’t wasted. I chose the pharmacy mysel... See more
Company replied
It was easy. Also, I was able translate most things easily into English, which is important.
Company replied
Company details
Contact info
2 Dublin Landings, N Wall Quay, D01 V4A3, North Dock Dublin, Ireland
- +49 (0)40 874069-56
- kontakt@zavamed.com
- zavamed.com/de
4.8
Excellent
43K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
dhl did not deliver my package and Zava…
dhl did not deliver my package and Zava does not answer
8 September 2025
Reply from ZAVA GERMANY (bisher DrEd)
Guten Tag,
wir entschuldigen uns für die Probleme mit DHL.
Wir können einsehen, dass Sie uns am Wochenende eine Nachricht gesendet haben, die in der Zwischenzeit bearbeitet wurde.
Bitte beachten Sie, dass wir über Wochenenden nicht erreichbar sind.
Bei weiteren Fragen können Sie sich gerne an unseren Patientenservice wenden.
Mit freundlichen Grüßen,
ZAVA
Alles läuft super
18 August 2025
Is not transparent about no longer…
Is not transparent about no longer having service on weekends. The website say 365 days a year, but after you order they tell you they only process prescriptions on weekends. Really problematic if the reason you used them in the first place is needing medication by the end of the weekend.
They used to have 365 day a year service, so I didn't check the fine print and now have a problem. When changing a policy like that is should be prominently noted when requested time sensitive medication.
Other than that I've generally had good experiences with them and can recommend them.
Edit: They took care of my request within 24 hours over the weekend. I'm very pleased.
6 September 2025
Unprompted review
Impressive.
Fast response, good detailed instructions. Felt good that the doctor asked questions and explained the process. Easy pharmacy process as well. Thank you.
29 August 2025
Sehr gut!!!!alles Perfect!!!
21 August 2025
The atention was really great
The atention was really great , efective and all treat with so much respect...thanks a lot 🩷🩷🩷.
15 August 2025
Promter Service
15 August 2025
Overall good, totally recommend
Consultation and order process are seamless. Same-day pick-up process is smooth and fast.
No issues with pick up at Pharmacy.
Customer service by phone is always reachable.
Support materials very helpful.
Downside:
- Prescription fee was increased (from 30€ -34€)
11 August 2025
Unprompted review
Very fast
I ordered online and they delivered the recipe to my preferred pharmacy at my vacation village
14 August 2025
Swift and excellent service
Swift and excellent service. Highly recommended for online prescriptions.
8 August 2025
Efficient, quick and effective!
The consultation process was efficient, and I received a response very quickly after to pick up my prescription at a pharmacy of my choosing. It was the most convenient appointment that I've had in a long time, considering it was very difficult for me to find a clinic that had immediate availability near me.
13 July 2025
I received the different brand of pill…
I received the different brand of pill but the platform works well.
12 July 2025
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