Z4Keys Reviews 576

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 252 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick and efficient service, with some noting that their accounts were updated rapidly after purchase. People often find the products to be reliable and working as expected, leading to intentions of renewing subscriptions and making future purchases. Reviewers also highlight the helpfulness and responsiveness of customer support, with some describing it as excellent and transparent. However, some customers also noted significant dissatisfaction with the service and product longevity, with subscriptions often stopping prematurely. Many people experienced a lack of response from customer service, particularly when issues arose, leading to frustration and a feeling of being ignored. There are also concerns about the company continuing to advertise products that appear to be non-functional for some users.

What people talk about most

Service

Users describe ambiguous interactions with service, with many reporting significant issues such as paid... See more

Subscription

Clients share ambiguous opinions on subscription services, with many experiencing issues where their premium... See more

Response time

Customers consistently note ambiguous experiences with response times, with many reporting no response to... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Product

Consumers find product experiences to be ambiguous, with many reporting positive outcomes, such as products... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This used to be a great site, but no longer sadly. I purchased 3 months of express VPN on 02/04, it stopped working on 14/04. Emailed on Tuesday 14/04 and got a response but it still did... See more

Company replied

Rated 4 out of 5 stars

Well i tried but unfortunately i did not read properly. I got yt but unfortunately i could not get my own yt account. So please read properly. But in full respect i did get a full refund instantly.... See more

Rated 4 out of 5 stars

I would have given 5 * but had to wait a long time for the account to be upgraded. I hope the service remains intact for the duration and if so wouldn't hesitate to renew

Rated 4 out of 5 stars

Had a few problems getting started up but with some help and assistance got my subscription up and going. Absolutely amazing, simply get in touch with the company and get support when required. I will... See more


Company details

  1. Computer Software Store
  2. e-Commerce Service
  3. Security Service

Written by the company

Every feedback we receive here is a step towards our commitment to continuous improvement. We celebrate the positive and learn from the constructive. Your voice aids potential customers in making informed decisions and helps us tailor our offerings to better suit your needs.


Contact info

3.4

Average

TrustScore 3.5 out of 5

576 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

48€ for a Duo on Spotify that worked 2…

48€ for a Duo on Spotify that worked 2 months. Ok... they give guarantee. So i wrote to Z4Keys. I got an automatic answer (not before i bought!), and... nothing since 10 days. I wrote 3 mails and on Whatsapp. Nothing.
Not serious at all.

9 April 2026
Unprompted review
Z4Keys logo

Reply from Z4Keys

fill form to get it fixed, we already fixed most of accounts

Rated 3 out of 5 stars

Unfortunately I also have the Spotify…

Unfortunately I also have the Spotify issue, originally messaged on whats app on 31st April with no response, then filled in the online form on 6th April, still no response. My YouTube premium account has also been suspended. No response. I have left this review for a long time to give them plenty of time to put right. Hopefully someone will actually answer.
I had been using this company for two years and in general they have been good.
Edit. I’ve not asked for a refund, I’ve asked for it to be sorted, as per messages.
Edit. Spotify is back but still no YouTube premium

31 March 2026
Unprompted review
Z4Keys logo

Reply from Z4Keys

Gonna handle refunds soon, I'm focusing on fixing other customers problems then gonna back support on WhatsApp

Rated 1 out of 5 stars

I do not recommend

I've been waiting for two weeks for a refund, which I'm owed according to the website. Unfortunately, the only response I received was "I want to make sure we've explored all options for you."
After a few days, a survey was created with the following options:
-new account(Fast Process)
-Follow Up With Me To Find Best Solution (Slow Process)
This is pure scamming, lying, and blatant deception.

Edit 22.04.2026:
Still nothing…

Edit #2 - 05.05.2026:
Still nothing…

9 April 2026
Unprompted review
Z4Keys logo

Reply from Z4Keys

Gonna handle refunds soon, I'm focusing on fixing other customers problems then gonna back support on WhatsApp

Rated 1 out of 5 stars

Spotify premium stopped working and the…

Spotify premium stopped working and the support from seller is non existent.

31 March 2026
Unprompted review
Z4Keys logo

Reply from Z4Keys

Already give form for all customers to fill on whatsapp + mail
consider I'm fixing +1400 spotify account in last few days ( +850 Fixed ) and I get 1400 customers keep sending messages every minute so I handle fixes + respond as much as I can
Consider it works for long time and those just couple of days I'm fixing it, I didn't hide or ask for money or anything, Just time and all will back to Normal !!!

Rated 5 out of 5 stars

I've had great experience during the…

I've had great experience during the purchasing process last year and it was super fast. With the recent spotify problem - it was resolved in 48 hours, so it was not too much of an issue to me. Thank you Z4Keys.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Spotify has been cancelled

Spotify has been cancelled, no reply on whatsapp or email, you should have been prepared for something like this to happen with so many customers, i am missing out on days, will you make up for it if it gets fixed.

3 April 2026
Unprompted review
Z4Keys logo

Reply from Z4Keys

Will fix it soon, We are handling +1000 customer at same time as Spotify dropped a lot of accounts not only yours
We need time to fix all
Please fill this form to be fixed
https://www.z4sh.com/spotfix

Rated 1 out of 5 stars

Like everyone else

Like everyone else, Spotify cancelled. Just ignoring what's app when an automated message saying they are aware of the issue and will get back to you would help. Do not go near now

30 March 2026
Unprompted review
Z4Keys logo

Reply from Z4Keys

Will fix it soon, We are handling +1000 customer at same time as Spotify dropped a lot of accounts not only yours
We need time to fix all
Please fill this form to be fixed
https://www.z4sh.com/spotfix

Rated 2 out of 5 stars

Be careful

Started off well well, however I have since had my You Tube and Spotify accounts cancelled.
Z4keys are slow at replying when issues like this arise, my account has now been down 3 days 😡😡😡

2 April 2026
Unprompted review
Z4Keys logo

Reply from Z4Keys

Will fix it soon, We are handling +1000 customer at same time as Spotify dropped a lot of accounts not only yours
We need time to fix all
Please fill this form to be fixed
https://www.z4sh.com/spotfix

Rated 5 out of 5 stars

Great Service

After discovering Z4KEYS 2 years ago I can honestly say I won't go anywhere else. It is the best service and has never let me down. I would highly recommend.

1 April 2026
Rated 1 out of 5 stars

Spotify cancelled again

Spotify cancelled again replied to me then stopped messaging

30 March 2026
Unprompted review
Z4Keys logo

Reply from Z4Keys

Will fix it soon, We are handling +1000 customer at same time as Spotify dropped a lot of accounts not only yours
We need time to fix all
Please fill this form to be fixed
https://www.z4sh.com/spotfix

Rated 1 out of 5 stars

Paid for Spotify €41 and it has worked…

Paid for Spotify €41 and it has worked for 1 hour. Now i dont get any respond on WhatsApp or mail

31 March 2026
Z4Keys logo

Reply from Z4Keys

Will fix it soon, We are handling +1000 customer at same time as Spotify dropped a lot of accounts not only yours
We need time to fix all
Please fill this form to be fixed
https://www.z4sh.com/spotfix

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