Yvonnefitzgeraldproperties Reviews 60

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Yvonne and her team in Thurso and Wick were very helpful in arranging the sale of our family property in Caithness. Their use of imagery resulted in excellent walk through products which showed the ho... See more

Rated 5 out of 5 stars

Yvonne and the team went above and beyond with our rental property. Very helpful and friendly.Highly recommended.

Rated 1 out of 5 stars

Was extremely disappointed to see announcement on Facebook ( just after 17.00) that a property we were due to view less than 24 hrs later was under offer. While I accept the sellers right to accept... See more

Company replied

Rated 5 out of 5 stars

Recently sold using Yvonne Fitzgerald Properties, Can’t fault Yvonne and her team. Great photos and virtual tour they took of the house. Had a viewing the night before it went live and they put an off... See more

Company replied

Company details

  1. Real Estate Agents

Written by the company

Estate Agent


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Buyer beware

Morning Yvonne,
Just having a look at Hesterval, Freswick, KW1 4XX again and it looks like every window in the rooms of the bungalow only have top openers and do not comply with current building regulations, they should have the bottom have of the window as an opening window with a min opening width of 450 mm and a min height opening of the same 450mm as a safe way to exit the building in case of a fire...THIS WAS A LEGITIMATE CONCERN FOR ME).....( The reply from Yvonne). We are selling the property as it is. It does not matter what you think it should be. If you have any further concerns about the report then take them up with the surveyor that carried it out.
You can find their number on the home report. Our job is to sell the property, not deal with building control issues that are not relevant to the sale.
Kind Regards,
Yvonne Fitzgerald
NOW THAT WAS A BIT HARSH
AS I THOUGHT THAT Estate agents must provide buyers with all relevant details about a property and have some duty of care.. Concealing information, be it intentionally or accidentally, breaches the agent's duty.
One other point in question about the property "Hesterval" May I point out that there is no phone line in the property and Openreach have no plans to install lines in that area anytime in the near future also it lies in a very bad area for broadband with NO signal, so please make any prospective buyers aware off that...........and as far as being interested in the property with your attitude being as it is I am no longer interested (TW)
*****************************************************************
Update.......You want to know what was said well here it is and I don't think was rude or abrupt.....................................................................
Reply from Sean a member of staff.
Hi Tom,
It wasn’t myself in the previous replies, I am not Qualified to be able to answer your below questions while Yvonne has knowledge of the laws surrounding it, due to her being a Qualified Estate Agent and Property Investor herself, if you do have any further questions about this property or further interest, please let us know

Kind Regards,
Sean HaySean,

My Reply to Sean.
Don't put yourself down,
You are just as qualified to answer any questions on the matter that I raised as Yvonne.
It's basically common sense
No formal qualifications are legally required to be an estate agent in the UK.
Nor do you have to have any qualifications to be a property investor, just the ability to buy at the right price with the goal of earning money from it, often through rental income or by selling the property for a profit. I am also a property investor having bought and sold many properties in England, Wales and the Isle of Man throughout my life, I try not to have more than one property at a time that way avoiding extra taxes that are normally payable.
It's just that I like to keep up to date with building regs and expect estate agents to do the same.....................................................................

Reply from Yvonne
Hello Tom,
I am a property developer and am well aware of building legislation. If you were to replace or do work structurally to a property, building control would need to be informed. Not for a window change, only if it was a listed building. Any new replacement windows would obviously meet today’s standard. We sell hundreds of properties with windows prior to 2003. However, in the property you are enquiring about they do not need to be informed as it has the original windows.
The house is being sold in its present state so therefore building control do not need to be informed. Furthermore, solicitors ask people if anything structural has been done prior to any sale going through. If there has been work done the owners would need to disclose it and provide warrants. The only thing they would need a warrant for is if they removed a window and replaced it with patio doors. A conservatory does not need planning permission although it needs a building warrant. Removing a non-structural wall does not need a warrant either.

If you have any further questions regarding the property and are interested, I would suggest you speak to your solicitor.
Kind Regards,
Yvonne Fitzgerald.
******************************
My reply.
If you were in bedroom 3 in that property or even in bedroom 2 and a fire broke out in the lounge and spread into the hallway then you would struggle to get out
That is why windows should be up to building standards.
Building control have told me that if bedroom windows were to be replaced today then they should be a bottom opener that opens at least to 450mm...........
Out of space to write any more

Now does anyone reading this reply still think that I am being rude............Start telling the truth Yvonne you might get more respect from people.

11 April 2025
Unprompted review
Yvonnefitzgeraldproperties logo

Reply from Yvonnefitzgeraldproperties

Hello Tom, thank you for your review, However, you have only posted some of the content of your emails.

You were asking us questions about building practice relating to inside codes of windows, plastering of walls, and then sending us emails, with who is right written on the bottom of it, which we thought was rather cheeky!

My staff also found you very rude and abrupt on the phone. They are there to help people not be spoken to rudely.
I had answered your questions about the windows, however that was not all you asked about.

Your questions were far from normal and in my 16 years of estate agency, I have never been asked questions like that before. We answered what we could to the best of our ability. However that was not good enough for you.


Whilst we are here to help to the best of our ability, we are not qualified building control surveyors which was why we had asked you to contact building control or your solicitor to answer your questions which weren’t normal in relation to a sale.

I told you several times to check with building control however you would not take no for an answer and kept coming back with more building legislation in your emails.

That was why we also told you to check with the surveyor who carried out the report as well as building control.


Hopefully you will find a suitable property that meets your needs, however most estate agents would not be able to answer your questions, as they are not suitably qualified to deal with building control questions or open reach matters.

You should bare that in mind when approaching other estate agents.

Regarding your latter comments, we have told the truth. You also have not posted all the emails. Regarding duty of care, as a fully qualified estate agent, I am fully aware of what we can and cannot do. We go off the home buyers report that you are questioning. If the surveyor had problems with the report she would have written that in them. The property although it might not meet today’s standards which a new build should have, does meet what it needs to regarding a sale. The fact you might not like some of the things like the windows etc, is not what a seller would be expected to change prior to a sale.

You had also written in an email that you like knowing building regulations and expect estate agents to do the same.

It is not our job to know building regulations. In Scotland we go off the home buyers report which was why I told you to contact the surveyors if you had concerns about the report.


Both Sean and Diane in my office did not want to deal with you which was why I replied to your emails. They had asked me to because of the way you had spoken to them in the phone as well as the tone of your emails.

Had they not have told me you were rude to them on the phone, I would not have responded to your emails.. They asked me to reply because they did not want to deal with you

As you say respect is earned. Had you treated the staff with respect and not have been rude in the first instance, I would not have replied back.

We are there to sell houses, not to be schooled in building regulations just because your think estate agents should be aware of all the regulations.

In Scotland that is a surveyor’s job. The owners of the properties that we sell are not knowledgeable in building control either.

Your comments are without warrant. We have it in writing in the office what you have emailed in.
Diane as well as Sean did not want to deal with you. Although Sean did reply to your last email. They both thought you were over the top.

Whilst it is our job to help buyers, the staff
are not there to deal with people who think it is there right to demand something that they know nothing about. There is a fine boundary as to what they can do as they are not building surveyors.

You might not like what I have said but building control is out of our remit.






















Rated 5 out of 5 stars

Great service

This is the second time we have used Yvonne Fitzgerald Properties to sell properties through. Both times Yvonne and her team were excellent at every step of the process. Good and regular communications, friendly, helpful/informative, and responsive. Would highly recommend!

14 March 2025
Unprompted review
Yvonnefitzgeraldproperties logo

Reply from Yvonnefitzgeraldproperties

Thanks Alan for your review and thank you for choosing us to sell your family home. We wish you, John and your families all the best for the future.

Rated 5 out of 5 stars

First class service!

Yvonne and her team were very helpful and explained the whole process of sale of the property, and kept us updated on a regular basis, couldn’t fault the service I received.

28 February 2025
Unprompted review
Yvonnefitzgeraldproperties logo

Reply from Yvonnefitzgeraldproperties

Thank you for your review and thanks for choosing us to sell your home

Rated 5 out of 5 stars

Yvonne and her team in Thurso and Wick

Yvonne and her team in Thurso and Wick were very helpful in arranging the sale of our family property in Caithness. Their use of imagery resulted in excellent walk through products which showed the house and garden at its best. We were very pleased with the regular updates provided by email and calls from the office teams.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Yvonne responded very quickly to…

Yvonne responded very quickly to inspect our property and gave us a very favourable valuation that we were extremely pleased with as we have felt that properties on the North Coast have been undervalued for far to long. We were very pleased with the Photographs and the computer interior walk through of our house, which went live with all the mainstream property websites. Yvonne Fitzgerald Estate agents arranged for the home report and they kept us in the loop and updated with any developments concerning the selling off our property. We were very happy to get a quick sale which enabled us to put in a successful bid in a very short space of time for a property we loved

26 October 2024
Unprompted review
Yvonnefitzgeraldproperties logo

Reply from Yvonnefitzgeraldproperties

Thank you for your review David and for choosing us to sell your lovely home. Wishing you both all the best for the future. All the best from all the team at YFP

Rated 5 out of 5 stars

10 Star's Would Be More Suitable!

Yvonne and her team were the most helpful estate agents we dealt with during our property search around Wick/Thurso. All communication was efficient, honest and really helpful. We couldn't recommend them more highly!

10 September 2024
Unprompted review
Yvonnefitzgeraldproperties logo

Reply from Yvonnefitzgeraldproperties

Thank you for your lovely review Simon, it’s really appreciated. Wishing you all the best in your new home.

Rated 5 out of 5 stars

Stress free transaction

Yvonne and her team were very professional and easy to communicate with.

My wife and I were first time buyers and we found the whole experience a lot less stressful than we expected.

We would definitely recommend Yvonne and her team.

20 September 2024
Unprompted review
Yvonnefitzgeraldproperties logo

Reply from Yvonnefitzgeraldproperties

Thank you for your review Liam. Wishing you and your family all the best for the future in your new home.

Rated 5 out of 5 stars

Excellent service

Recently sold using Yvonne Fitzgerald Properties, Can’t fault Yvonne and her team. Great photos and virtual tour they took of the house. Had a viewing the night before it went live and they put an offer in, everything went smooth and plenty communication and quick responses from Yvonne, Nicola and Sean. Done and dusted before Christmas. Will be back to use them again when it’s time to buy.

13 December 2024
Unprompted review
Yvonnefitzgeraldproperties logo

Reply from Yvonnefitzgeraldproperties

Thank you for the review and for choosing us to sell your home. Wishing you both a lovely Christmas when it comes from us all at YFP !

Rated 5 out of 5 stars

I sold my house in Thurso with Yvonne…

I sold my house in Thurso with Yvonne Fitzgerald Properties. From start to finish, the service was exceptional. Yvonne’s professionalism, personal touch and expertise made the whole process seamless and I felt like a valued customer, not just another sale. The staff communicated well and updated me at all times, ensuring everything went smoothly. The photos and listing were beautifully presented, attracting a lot of interest and my house sold quickly. A big well done and thanks to Yvonne and her staff, I cannot recommend them highly enough.

1 November 2024
Unprompted review
Yvonnefitzgeraldproperties logo

Reply from Yvonnefitzgeraldproperties

Thanks for your review Carol and choosing us again to sell your second home. It was a pleasure acting for you both and many thanks for the sweets and biscuits that you took in to the office

Rated 3 out of 5 stars

I had a decent experience with Yvonne…

I had a decent experience with Yvonne Fitzgerald Properties. They were helpful in selling my house and provided some support throughout the process. Communication was there, even during off-hours, which was convenient for my busy schedule. The house sold quickly, and while the service was good, I feel there's a bit of room for improvement. Overall, a satisfactory experience with Yvonne and her team.

14 October 2024
Unprompted review
Yvonnefitzgeraldproperties logo

Reply from Yvonnefitzgeraldproperties

Thank you did the review although we are a bit disappointed that it was only 3 stars as we always try our best to give a 5 star service. We would appreciate it if you could give us a call to let us know what property you were selling as we handle a large number of sales and to discuss what areas you felt we could improve in.

Rated 5 out of 5 stars

Amazing Service

I’m extremely happy with the service from Yvonne. They sold my house quickly and were always available, making the process stress free. Their constant support and dedication made a big difference. Highly recommended!

27 September 2024
Unprompted review
Yvonnefitzgeraldproperties logo

Reply from Yvonnefitzgeraldproperties

Thanks Ryan for your review and for choosing us to sell your home. We wish you all the best for the future.

Rated 5 out of 5 stars

Excellent Service

Excellent Service, Yvonne and her Team offer a first rate service and are always on hand to deal with any queries - even out of normal office hours! I would highly recommend Yvonne Fitzgerald Properties, Yvonne’s dedication and commitment to the customer is second to none. Easily the best estate agent in the Highlands. Thanks for everything Yvonne and Team.

27 September 2024
Unprompted review
Yvonnefitzgeraldproperties logo

Reply from Yvonnefitzgeraldproperties

Thanks James for your kind words. I wish yourself and your family all the best in your new home and thank you for choosing us to sell your beautiful home.

Rated 5 out of 5 stars

Yvonne and her team have been great…

Yvonne and her team have been great with us, they have sold our property very quickly, which we needed. They are very friendly and very thorough. We strongly recommend Yvonne and her fabulous team. Thank you for everything you have done for us.

19 August 2024
Unprompted review
Yvonnefitzgeraldproperties logo

Reply from Yvonnefitzgeraldproperties

Thank you for your review Carolyn and for choosing us to sell your home. We wish you every happiness in your new home.

Rated 5 out of 5 stars

House Sale

Yvonne and her team made selling the house easy and stress free. From taking good photographs to enhance the house features to organising the house report quickly. They kept me informed when there were any viewings both before and after. The house sold very quickly.

18 September 2024
Unprompted review
Yvonnefitzgeraldproperties logo

Reply from Yvonnefitzgeraldproperties

Thank you for choosing us to sell your lovely home. We wish you all the best, in your new home.

Rated 5 out of 5 stars

Brilliant service

Brilliant service from the start from Yvonne. They all went above and beyond to help me find my forever home and I will certainly be recommending Yvonne Fitzgerald Properties.

23 September 2024
Unprompted review
Yvonnefitzgeraldproperties logo

Reply from Yvonnefitzgeraldproperties

Thank you for the lovely review Matt. We wish your family and yourself, all the best in your new home.

Rated 5 out of 5 stars

Thank you so much

We recently bought our house through Yvonne Fitzgerald Properties and we can’t thank Yvonne enough. Yvonne and her team made everything so easy and stress free and were alway on hand to help with any queries we had. With me and my partner working Mon-Fri it was great to be able to view properties at the weekend.

13 September 2024
Unprompted review
Yvonnefitzgeraldproperties logo

Reply from Yvonnefitzgeraldproperties

Thank you Danielle for your lovely review. It was a pleasure working with you. We hope you are enjoying your new home.

Rated 5 out of 5 stars

I looked at house with Yvonne

I looked at house with Yvonne. From chatting on the phone about the house to booking a time to looking round the property I loved how friendly and helpful all the staff I dealt with were. The house wasn't for me but I keep in touch with them and hopefully will find one soon.

10 September 2024
Unprompted review
Yvonnefitzgeraldproperties logo

Reply from Yvonnefitzgeraldproperties

Thanks for the lovely review Linda. I look forward to meeting with you again.

Rated 5 out of 5 stars

Yvonne Fitzgerald

Yvonne Fitzgerald
Lovely and helpful always on hand to answer any questions I may have had, I would recommend them, I had a good experience, they always got back to me swiftly, and excellent service.

28 August 2024
Unprompted review
Yvonnefitzgeraldproperties logo

Reply from Yvonnefitzgeraldproperties

Thanks Sarah for your lovely review. It’s very much appreciated. Kind regards. Yvonne

Rated 5 out of 5 stars

Buying a house in Caithness

Yvonne and her team were absolutely superb to deal with. Nothing was a bother to them, so helpful and nice. This is a first class professional business and would recommend using them always.

30 August 2024
Unprompted review
Yvonnefitzgeraldproperties logo

Reply from Yvonnefitzgeraldproperties

Thanks Lorraine for your lovely review. All
the best for the future for your new home and we hope you’re settling in fine.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look