After 20 minutes I got an answer, lucky me it was Naz. He sorted my Direct Debit account change and email address change swiftly, efficiently and charmingly. 1* taken off as all previous emails and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The agent I spoke to took responsibility to get the situation fixed for us. This has been something we have been trying to deal with for years with EDF and we switched to YU and the 1st impression of... See more
Company replied
Mo was very diligent pointing out issues with our previous install, did a neat and tidy job and was a friendly chap to have in the hall. He contacted Nat Grud to resolve a couple of issues that needed... See more
Overdue account notice received 4 days before the scheduled DD payment goes out: phone helpline provided the usual indefinite wait: LiveChat was completely hopeless (how about AI??). Fortunately I end... See more
Company details
- Electric Utility Company
- Energy Equipment and Solutions
- Energy Supplier
- Green Energy Supplier
- Water Utility Company
Written by the company
Calling all business owners and entrepreneurs Are you looking for a business energy and water supplier that can save you time and money? We are Yü Energy. We’re here to make your life easier with simpler business utilities so you can focus on running your company because let’s face it, no-one wants to spend hours hunting down the best energy or water deal. Our multi-utility offer, simple fixed price plans and personal customer service are all in place to make life easier for you. And we’re delighted to offer 100% green, renewable energy.. We are a well-established business energy and water supplier, powering thousands of businesses across a wide range of sectors throughout the UK. From small manufacturing and retail outlets through to world famous sports stadiums such as Trent Bridge Cricket Ground and Bolton Wanderers Football Club. We also offer 100% clean energy, smart meters, electric vehicle charge points and commercial meter installations. We’re constantly looking for more ways to make life easier for businesses so stay tuned for our latest exciting developments. We work with you to find the right utility solutions for you and your business. With a speedy service, competitive prices and dedicated, UK-based relationship managers what’s not to love?
Contact info
Horizon Place, Mellors Way, NG8 6PY, Nottingham, United Kingdom
- 0115 9758 258
- reviews@yuenergy.co.uk
- yuenergy.co.uk
3.7
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a delightful experience to talk…
It was a delightful experience to talk with Nazrul, Politely he answered my query. straight to the point.
EXCELLENT
22 July 2026
Unprompted review
Reply from Yü Energy
Hi Eric,
Thank you for your fantastic review!
We're delighted to hear Nazrul was able to answer your query politely and get straight to the point. Providing clear, efficient service is exactly what we aim for, and it's great to know you had such a positive experience.
We'll be sure to pass your excellent feedback on to Nazrul. Thank you for taking the time to recognise his great service.
Kind regards,
Yü Energy Customer Services
The agent I spoke to took…
The agent I spoke to took responsibility to get the situation fixed for us. This has been something we have been trying to deal with for years with EDF and we switched to YU and the 1st impression of the customer service is very good.
22 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic review Lindsey.
We're delighted to hear our advisor took ownership of your issue and worked to get things resolved. We know how frustrating it can be when a problem has been ongoing for years, so it's wonderful to hear your first impression of Yü Energy has been such a positive one.
We'll be sure to share your kind feedback with the team. Thank you for choosing Yü Energy, and we look forward to continuing to provide you with great service.
Kind regards,
Yü Energy Customer Services
Nozrul Was very helpful
Nozrul Was very helpful, knowledgeable, polite and resolved my issue very quickly. Very thankful and would recommend. Thank you!
22 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your wonderful review.
We're delighted to hear Nozrul was able to resolve your issue so quickly while providing such helpful, knowledgeable and polite service. Reviews like yours are exactly the kind of energy we love to see!
We'll be sure to pass your kind words on to Nozrul, he'll be delighted to know he made such a positive impression.
Kind regards,
Yü Energy Customer Services
you computer didnt accept my login
you computer didnt accept my login, so I phoned and your operater Nozrul was most helpful in passing on my request to have the meter read monthly
22 July 2026
Unprompted review
Reply from Yü Energy
Hi Charles,
Thank you for your review.
We're sorry you experienced trouble logging into your account, but we're delighted to hear Nozrul was on hand to help. He made sure your request for monthly meter readings was passed on, proving that sometimes a friendly voice is the best backup plan!
We'll be sure to pass your kind feedback on to Nozrul.
Kind regards,
Yü Energy Customer Services
Customer ServicHelped by Naz
Customer Service agent, Naz, was very thorough with my enquiry and couldn't do more to solve the issue whilst on the phone.
22 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic review.
We're delighted to hear Naz was so thorough with your enquiry and did everything possible to resolve the issue during your call. We always aim to leave our customers with answers, not unanswered questions!
We'll be sure to pass your wonderful feedback on to Naz
Kind regards,
Yü Energy Customer Services
Leyla was very helpful with my chat…
Leyla was very helpful with my chat query. I just wish I had been connected sooner.
22 July 2026
Very good quick service from dave
20 July 2026
Unprompted review
Reply from Yü Energy
Hi scott,
Thank you for your great review.
We're delighted to hear Dave provided such quick and efficient service. Short review, speedy service...we'll take that every day!
We'll be sure to pass your kind feedback on to Dave.
Kind regards,
Yü Energy Customer Services
Customer service was great
Customer service was great! Nozrul was extremely helpful and patient. Updated us on any changes and replied as quickly as possible.
21 July 2026
Unprompted review
Reply from Yü Energy
Hi Gui,
Thank you for your lovely review.
It’s great to hear Nozrul kept things moving, kept you informed and made the whole experience feel easy. Helpful, patient and quick to respond is a pretty strong combination!
We’ll make sure your feedback reaches Nozrul.
Kind regards,
Yü Energy Customer Services
Homa was brilliant
Homa was brilliant, very helpful and solved my issue speedily. Very grateful.
21 July 2026
Unprompted review
Reply from Yü Energy
Hi Hamish & Hayley,
Thank you for your fantastic review.
We're so happy to hear Homa was able to get your issue resolved so quickly. They say good things come to those who wait, but Homa clearly didn't think you should have to!
We'll be sure to pass on your kind words to Homa. She'll be delighted to know she made such a positive difference.
Kind regards,
Yü Energy Customer Services
Go careful with these people.
Go careful with these people.
They wanted to put a smart meter in. I explained that a number of other suppliers had tried to in the past and said there wasn’t enough room. There are two meters in one box in a communal area. I even told the engineer he was wasting his time. He did put that in his report.
We were then charged £250 for work not done. After explaining what happened and 5-6 months later they gave credit for £250 (not money back).
We decided then we would leave at the end of contract. Only for them to change our standard charge to clear what they owed us!!
So go careful if you choose this supplier for surprise costs.
20 May 2026
Unprompted review
Reply from Yü Energy
Hi,
We're sorry to hear about your experience.
The £250 adjustment was applied as a credit to your energy account no card payment was made for this charge, the original charge was added to your bill, therefore the Credit back to you was applied to your bill also. We appreciate this may not have been the outcome you were expecting.
We've also noted your comments regarding the closure of your account. We will investigate this further, as any outstanding balance or charges on the account can prevent a COT from completing until the balance has been resolved.
If you'd like us to review your account in more detail, please contact us directly and we'll be happy to investigate.
Kind regards,
Yü Energy Customer Services
Leyla S joined the chat after a short…
Leyla S joined the chat after a short wait (hence the 4 stars) and was very quick and efficient in dealing with my query.
21 July 2026
Reply from Yü Energy
Hi,
Thank you for your review.
We're pleased to hear Leyla S was quick and efficient in resolving your query once you were connected. While we're sorry there was a short wait to reach us, we're delighted she made sure the service that followed was worth it.
We'll be sure to pass your kind feedback on to Leyla S. Hopefully we'll earn that fifth star next time!
Kind regards,
Yü Energy Customer Services
Brilliant engineer
Brilliant engineer, very helpful, totally professional throughout . 1611 Dave, a real asset to yu
21 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic review Thomas.
We're delighted to hear Dave delivered such professional and helpful service. Reviews like yours really help shine a light on the great work our engineers do every day—though we suspect Dave would say he was just doing his job!
We'll make sure your kind words are passed on to him. Thank you for taking the time to recognise his efforts.
Kind regards,
Yü Energy Customer Services
Efficient change of direct debit details
Leyla managed my query to change direct debit details very efficiently and updated the accounts immediately. Definitely 5 stars for Leyla.
21 July 2026
Reply from Yü Energy
Hi Cat,
Thank you for your wonderful review.
We're delighted to hear Leyla handled your Direct Debit update so efficiently and got everything updated straight away. Five stars for Leyla? We couldn't agree more!
We'll be sure to pass on your fantastic feedback, she'll be absolutely delighted to receive it.
Kind regards,
Yü Energy Customer Services
Absolutely disgusting behaviour from…
Absolutely disgusting behaviour from this energy company, they should be reported. They kept harrassing us to pay the bills and then had bailiffs come to the office in which we paid the bill but they added a further £1400 charge for this. When the bailiff came round (which was in fact a locksmith from their company) he said he would waive the fee, all I needed to pay was the outstanding amount. Guess what? the fee was never waived so I wrote them an email, this had made me very depressed, they have caused me great mental health issues and now they are chasing me for the fee which in fact they have a choice whether to waive this or not. As we have been told that this will be waived, I feel deflated and feel this is unjust and an extortionate amount to be charged. I am truly disgusted with this company, they are ruthless and do no take people's living costs into consideration. I have paid the bill in full but yet they was to charge me for fees, this is not right.
1 July 2026
Unprompted review
Reply from Yü Energy
Hi,
We're sorry to hear that you're unhappy with your experience.
Warrant action is always a last resort and only takes place after repeated attempts to contact a customer regarding an outstanding balance have been unsuccessful. Unfortunately, where payments remain overdue and correspondence has not been responded to, additional charges associated with the warrant process will be applied.
We will investigate your account and review the warrant charges that have been applied. A member of our Customer Support team will contact you tomorrow to discuss your account in more detail and ensure your concerns are fully investigated.
Thank you for bringing this to our attention.
Kind regards,
Yü Energy Customer Services
yu energy are allowing their vehicle to…
yu energy are allowing their vehicle to trespass. in our access only. private lane. police or council. won't do anything. i've been using my garage. for the past 45 years. i have choosen to park. my car.outside of. our house. driver refuses to move. registration number hs73 bno. i have complained and. no reply. from the company. i politely informed your employee and he called me a nobhead and to phone. the police.
20 July 2026
Unprompted review
This company has lied to me they sent a…
This company has lied to me on numerous occasions. They sent a deadlock letter after raising a complaint, with what I had to do to resolve the situation . I did as they asked and still no resolution. This company is the worst. I’m surprised they even have a 3.7 score on here, it should be more like 1. Not long and it more than likely will be with there appalling customer service.
20 July 2026
Unprompted review
I phoned the contact centre and spoke to Ben
I phoned the contact centre and spoke to Ben after the usual messages and security checks. He spoke good english and understood my issue and could answer other queries I had while I had a good knowledgeable person on the line. Thansk for your help Ben.
20 July 2026
Unprompted review
Reply from Yü Energy
Hi Jeremy,
Thank you for taking the time to leave a review.
We're delighted to hear Ben was able to answer all of your questions and provide the knowledgeable support you were looking for. Making the most of one call is always our aim, so it's great to know he was able to resolve your issue and help with your additional queries too.
We'll be sure to pass your kind feedback on to Ben. Thanks again for recognising his great service.
Kind regards,
Yü Energy Customer Services
Awful company to deal with
Awful company to deal with, no customer service at all. Avoid at all costs!
17 July 2026
Following on from my review 3 days ago…
Following on from my review 3 days ago and Yu Energy’s response. I can confirm that before my account went live i contacted both Yu Energy and Bionic about my account being processed without my authorisation and consent. I used a broker (make it Cheaper) in 2019 and since then have renewed my energy contracts myself directly with British Gas Lite whom I have been happy.. It seems Bionic have re activated my old account after 7 years!!! Both companies told me nothing I could do. It is clear now that Yu Engergy and Bionic are in collaboration with each other using underhanded methods for obtaining business. Please do not use either company and don’t give up fighting these companies. I am waiting obligatory 8 weeks before going to energy ombundsman.
20 July 2026
Unprompted review
Reply from Yü Energy
Hi Shiralee,
We're sorry to hear you remain unhappy with your experience.
We understand your concerns; however, as your account was set up through Bionic, we are only able to act on the information and instructions they provide. Unfortunately, we aren't able to amend or cancel agreements that have been arranged via a broker without the appropriate instruction from them.
If your complaint relates to how the contract was arranged or authorised, this should continue to be pursued with Bionic, as they are responsible for the brokerage process. We will, of course, continue to cooperate with any investigation they undertake and with the Energy Ombudsman should the matter be referred.
Kind regards,
Yü Energy Customer Services
Reply from Yü Energy
Hi,
Thank you for your review Talha.
Sometimes the best feedback is the simplest! We're delighted to hear you received polite service and great communication.
We'll be sure to share your kind words with the team.
Kind regards,
Yü Energy Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.