After 20 minutes I got an answer, lucky me it was Naz. He sorted my Direct Debit account change and email address change swiftly, efficiently and charmingly. 1* taken off as all previous emails and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The agent I spoke to took responsibility to get the situation fixed for us. This has been something we have been trying to deal with for years with EDF and we switched to YU and the 1st impression of... See more
Company replied
Spoke to Ish at Yu Energy yesterday and again today, and he was brilliant. A bit of a complicated situation regarding a gas meter upgrade, but he dealt with all my questions very patiently and found a... See more
Company replied
Mark Aston from YU Energy was amazing. It looked like the installation wouldn’t go ahead but he arranged for Scottish Power to come round that day and sort some supplier issues out he could then insta... See more
Company replied
Company details
- Electric Utility Company
- Energy Equipment and Solutions
- Energy Supplier
- Green Energy Supplier
- Water Utility Company
Written by the company
Calling all business owners and entrepreneurs Are you looking for a business energy and water supplier that can save you time and money? We are Yü Energy. We’re here to make your life easier with simpler business utilities so you can focus on running your company because let’s face it, no-one wants to spend hours hunting down the best energy or water deal. Our multi-utility offer, simple fixed price plans and personal customer service are all in place to make life easier for you. And we’re delighted to offer 100% green, renewable energy.. We are a well-established business energy and water supplier, powering thousands of businesses across a wide range of sectors throughout the UK. From small manufacturing and retail outlets through to world famous sports stadiums such as Trent Bridge Cricket Ground and Bolton Wanderers Football Club. We also offer 100% clean energy, smart meters, electric vehicle charge points and commercial meter installations. We’re constantly looking for more ways to make life easier for businesses so stay tuned for our latest exciting developments. We work with you to find the right utility solutions for you and your business. With a speedy service, competitive prices and dedicated, UK-based relationship managers what’s not to love?
Contact info
Horizon Place, Mellors Way, NG8 6PY, Nottingham, United Kingdom
- 0115 9758 258
- reviews@yuenergy.co.uk
- yuenergy.co.uk
3.7
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible Energy Supplier!
Mickey Mouse energy supplier who threaten customers with extortionate charges and never answer emails
They threaten to charge you £286.00 if you are out when they arrive and further charges if you miss an appointment.
They were supposed to install a smart meter and gave me a Timeline of between 08.00 and 20.00 at my business and then phoned me at 16.30 to say they cannot make it. I should charge them £286.00 for not turning up.
They still have not replied to any of my emails !
A totally un professional company that should not be in existence.
Avoid this Cowboy company.
24 July 2026
Unprompted review
Reply from Yü Energy
Hi,
We're sorry to hear that you feel this way and that your experience has left you disappointed.
Additional charges can be applied following missed payments that were not received as expected inline with the terms of your contract . We appreciate that situations like this can be frustrating, and our intention is always to work with customers to find a suitable resolution before any further action is considered.
If you'd like us to review your account in more detail, we'd be happy to help. Please get in touch with our Customer Services team so we can discuss your concerns and see how we can assist.
Kind regards,
Yü Energy Customer Services
No response to complaints
no response to complaints, no resolution and not to mention the stress! Still they just keep request payment even thought they take the last month in advance still charging me the money , tried to get answer from them but nothing.
28 May 2026
Unprompted review
Reply from Yü Energy
Hi Mahmoud,
We're sorry to hear you're feeling frustrated.
We've reviewed your account and can see that your complaint was raised just one working day ago. While we understand you're keen for a resolution, the complexity of your issue will require a little more time to resolve. Our SLA for investigating complaints is up to 10 days.
Please be assured your complaint has been logged and is being reviewed. We'll be in touch as soon as we have completed our investigation and appreciate your patience in the meantime.
Kind regards,
Yü Energy Customer Services
I had a cause to contact the customer…
I had a cause to contact the customer service today. I was served by Lilly, she was very professional and extremely helpful.
24 July 2026
Reply from Yü Energy
Hi shahid,
Thank you for your fantastic 5-star review!
We're delighted to hear Lilly provided such professional and helpful service when you contacted us. Delivering a positive customer experience and resolving queries with care is exactly what we strive for.
We'll be sure to pass your kind feedback on to Lilly. We're certain she'll be delighted to know she made such a positive impression.
Kind regards,
Yü Energy Customer Services
Homa was a great help
Homa was a great help, helped process my changes for Change of tenancy. Smooth process and got me sorted straight away.
24 July 2026
Unprompted review
Reply from Yü Energy
Hi Aadil,
Thank you for your amazing review!
We're delighted to hear Homa was able to make your Change of Tenancy process quick and straightforward. It's great to know your changes were completed smoothly and you were sorted straight away.
We'll be sure to pass your kind feedback on. Thank you for taking the time to recognise their excellent service.
Kind regards,
Yü Energy Customer Services
Changing contact details on account
I have had to change the contact details for our account. The adviser, Nozrul, who helped me, was very patient and helpful, staying on the call to check everything was set up correctly.
24 July 2026
Unprompted review
Reply from Yü Energy
Hi Jen,
Thank you for your fantastic 5-star review!
We're delighted to hear Nozrul provided such patient and helpful service while updating your contact details. Taking the time to stay on the call and make sure everything was set up correctly is exactly the level of care we strive to provide.
We'll be sure to pass your kind feedback on to Nozrul. Thank you for taking the time to recognise his excellent service.
Kind regards,
Yü Energy Customer Services
Shyly helped me with my request.
Shyly helped me with my request.
Will see if it will be resolved soon, but her seclrvice was brilliant.
24 July 2026
Reply from Yü Energy
Hi,
Thank you for your lovely review!
We're delighted to hear Shayla provided such brilliant service while helping with your request. It's great to know you had a positive experience, and we will check in to ensure your enquiry is resolved for you very soon.
We'll be sure to pass your kind feedback on to Shayla. Thank you for taking the time to recognise her excellent service.
Kind regards,
Yü Energy Customer Services
Billling issue resolved quickly.
Shayla was great & resolved my issue with a few minutes.
24 July 2026
Reply from Yü Energy
Hi,
Thank you for your amazing feedback.
We're delighted to hear Shayla was able to resolve your issue within just a few minutes. Providing quick, efficient service is exactly what we aim for, and it's great to know you had such a positive experience.
We'll be sure to pass your kind feedback on to Shayla. Thank you for taking the time to recognise her excellent service.
Kind regards,
Yü Energy Customer Services
Joesph from Yu energy has been a great…
Joesph from Yu energy has been a great help with the over charging of payments due to the confusion. He has really put my mind at ease and reassured me that all will be sorted.
Regards Joe Dhesi
2 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic 5-star review Joe!
We're delighted to hear Joseph was able to put your mind at ease and provide reassurance while helping to resolve the confusion around your payments. Taking the time to listen, explain things clearly and support our customers is exactly what we aim for.
We'll be sure to pass your kind feedback on to Joseph. Thank you for taking the time to recognise his excellent service.
Kind regards,
Yü Energy Customer Services
Max has been excellent through out our…
Max has been excellent through out our dealings
23 July 2026
Unprompted review
Reply from Yü Energy
Hi Paul,
Thank you for your fantastic 5-star review.
We're delighted to hear Max has been excellent throughout your dealings with us. Providing consistent support and a great customer experience from start to finish is exactly what we aim for.
We'll be sure to pass your kind feedback on to Max. Thank you for taking the time to recognise his excellent service.
Kind regards,
Yü Energy Customer Services
Had a challenge to sort the survey &…
Had a challenge to sort the survey & get images acros but Ishra was very helpfull at getting it all sorted.
23 July 2026
Unprompted review
Reply from Yü Energy
Hi Joshua,
Thank you for your great review.
We're delighted to hear Ishra was able to help get everything sorted for you. Challenges are much easier to overcome with the right support, and we're pleased she made the process as smooth as possible.
As one of the newest members of our team, feedback like this is a fantastic start, and we'll be sure to pass your kind words on to Ishra.
Kind regards,
Yü Energy Customer Services
Dave 1611 meter installation
5* review for dave from yu energy he was very polite and professional when he came to install our new smart meter thank you
23 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic 5-star review Heidi.
We're delighted to hear Dave provided such polite and professional service during your smart meter installation. We like to think the only thing our engineers should leave behind is a perfectly installed smart meter and it sounds like Dave did exactly that!
We'll be sure to pass your wonderful feedback on to Dave.
Kind regards,
Yü Energy Customer Services
Well done customer service
23 July 2026
Reply from Yü Energy
Hi Bilal,
Thank you for your 5-star review!
We're delighted to hear you had a great experience with our Customer Services team. Your kind words mean a lot, and we'll be sure to share your feedback with the team.
Thank you for choosing Yü Energy.
Kind regards,
Yü Energy Customer Services
AVOID !
I have had countless occasions where Yu Energy failed to update me when there were changes to my account or meter. However, when it's time to renew a contract, the phone never stops ringing.
Good customer service shouldn't only exist when a company wants to secure another contract. Keeping customers informed throughout the contract should be a basic standard, and unfortunately, Yu Energy has consistently failed to do that.
As a result, I am moving all 24 of my contracts elsewhere. I will never use this company again, and they won't be receiving another penny from me. I would not recommend Yu Energy based on my experience.
23 July 2026
Unprompted review
I achieved all I wanted to without any…
I achieved all I wanted to without any hassle. Nozrul provided an excellent service.
23 July 2026
Unprompted review
Reply from Yü Energy
Hi Colin,
Thank you for your fantastic review.
We're delighted to hear you achieved everything you needed without any hassle. It's great to know Nozrul provided excellent service and made the process so straightforward.
We'll be sure to pass your kind feedback on. Reviews like yours are exactly the kind of energy we love to see!
Kind regards,
Yü Energy Customer Services
Mahad at YU energy has been amazing…
Mahad at YU energy has been amazing who work work in department for moving out of tenancy team.
He was on the phone taking care of a difficult situation and did a great job.
Thank you
23 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your amazing review.
We're delighted to hear Mahad was able to help you through what sounds like a difficult moving-out situation. Taking ownership, staying with a customer until things are resolved, and providing reassurance throughout are exactly the standards we strive for.
We'll be sure to pass your kind words on to Mahad and the Terminated Queries team. Thank you for taking the time to recognise his great work.
Kind regards,
Yü Energy Customer Services
working with Natalie Longland has been…
working with Natalie Longland has been such a great experience, she is always happy to help no matter how big or small and is very quick and professional , i couldn't recommend her any more highly.
23 July 2026
Unprompted review
Reply from Yü Energy
Hi Marc,
Thank you for your wonderful 5 review.
We're delighted to hear that working with Natalie Longland has been such a positive experience. Her willingness to help, no matter how big or small the query, along with her professionalism and quick responses, are exactly the qualities we value.
We'll be sure to pass on your fantastic feedback to Natalie. Recommendations like yours are the highest compliment we could ask for!
Kind regards,
Yü Energy Customer Services
Customer service
Ishra was very helpful and handled my request expertly.
22 July 2026
Unprompted review
Reply from Yü Energy
Hi Jerry,
Thank you for your fantastic 5-star review.
We're delighted to hear Ishra was able to handle your request so expertly and provide such helpful support. As one of the newest members of our team, it's especially rewarding to receive feedback like this.
We'll be sure to share your kind words with Ishra. It's a wonderful start, and we're confident she'll continue to make a positive difference for our customers.
Kind regards,
Yü Energy Customer Services
I have had a complex problem that some…
I have had a complex problem that some of the staff were having difficulties with, but still helpful.
Today I spoke to DEPESH at Yu Energy; he totally went well above normal expectations and helped solve my problem.
Depesh is a credit to his company. Well done, Depesh.
22 July 2026
Unprompted review
Reply from Yü Energy
Hi Ranjit,
Thank you for taking the time to leave your wonderful review.
We're delighted to hear that Depesh went above and beyond to help resolve such a complex issue. Taking ownership of challenging situations and seeing them through is exactly the level of service we strive to provide.
We'll be sure to pass your fantastic feedback on to Depesh. We're sure he'll be delighted to hear he's been described as a credit to Yü Energy.
Kind regards,
Yü Energy Customer Services
Great Help and support through email.
Great Help and support through email.
21 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your 5-star review Nurul!
We're delighted to hear you received great help and support through email. It's wonderful to know our team was able to assist you and provide the service you needed.
We really appreciate you taking the time to share your feedback.
Kind regards,
Yü Energy Customer Services
Thank you Frank!
Had a new smart meter fitted today. Frank our engineer was on time, efficient, knowledgeable and kept us up to date throughout the process. We were back up and running in under a hour. Thank you Frank! Highly recommend.
22 July 2026
Unprompted review
Reply from Yü Energy
Hi Vicki,
Thank you for your fantastic 5-star review!
We're delighted to hear Frank arrived on time, kept you informed throughout the installation and had your new smart meter up and running in under an hour. Providing a smooth, efficient service is exactly what we aim for.
We'll be sure to pass your wonderful feedback on to Frank. Around here he's a bit of a legend too.
Kind regards,
Yü Energy Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.