Youtooz Reviews 

The item was of excellent quality and looks perfect on display.

Customer service were friendly, quick and helpful when I had to update my address at the last moment before shipping, made sure my package arrived safe and sound with no delays.

Support is very helpful, quick to respond and super kind!! I personally struggle with asking to change or update things as I feel bad for making others change things for me, but they were very sweet and even asked to make sure everything was correct! Super great!!

I would like to thank the customer service team for their professionalism. The team is very friendly, responsive, and always happy to help. You can really feel that they take the time to support their customers and provide clear answers.

Overall, a very positive experience with a serious and efficient support team. Thank you again for your help!

Complete scam, its been 11 months since i bought from them still havent seen or heard from them since.

had a plush ordered for me, its supposed to be magnetic but half the magnets are so weak it may as well not have them. arrived extremely late as well.

Quick and simple

My daughter asked me to order a toy. I placed the order. It was a pre-order. Eight months have passed, and I still haven't received any orders or returns. Good luck.

The customer support team is really friendly and quick to fix anything. I moved addresses and they were able to update it on my order with a simple email. I also love the products, they are all good quality and durable.

Excellent experience with customer service. They were very friendly and solved my problem without delay.

Made a preorder for a figurine, never received confirmation or tracking number though it apparently ships now.
Reached out to support, at first they just brushed me off with copypasta "We will notify you".
Reached out a bit later, they apparently do not have order in their system and requested order details. Which I already provided in my initial request.
Aaaaaaand I am being ghosted for more than a month since then.

UPD: seller claims they have reached out requesting order information, no such request was actually received.

UPD2: Request received two days after they initially claimed to do so. Provided information. Meanwhile, over email support is still ghosting me.

UPD3: After some fumbling around basic issue order was found and I've received tracking information. Figurine arrived damaged - it was not worth the hustle.

Overall, given combination of horribly incompetent support and damaged product - avoid at all costs.

10/10 costumer service! After I sent the email explaining the problem that I had because of my local postal service they answered super fast and resolved the issue with great efficiency. I'm very grateful to them because I thought I was going to lose my package to the void.

Fantastic support team! I had a pre-order and recently had an unexpected change of address. I reached out to support and they got it updated right away to make sure I get my order to a correct address. Love Youtooz ❤️

i’m honestly disappointed in there lack of communication. It was crickets until I had to email them asking when my item would arrive. After that it was radio silence for 4 months- Which is crazy, because It said before buying it would take a month to ship. The point of the purchase was for a friends bday gift which was in November. I would’ve loved the clarity that there would’ve been a big delay. September 20th to February 22th is such a big time skip.

Recently I needed an address change but lost access to my orders, I just emailed the support team about what I ordered awhile back and the account I used to order it and they got right back to me with no issue!

Really helpful with my order when I put the wrong address in there!

Overall, this company creates genuinely high-quality products. You can tell real effort goes into them — from the original concept sketching to 3D sculpting and printing. That kind of artistic work takes time and skill, and I do appreciate the craftsmanship.

However, there are some ongoing issues that make the overall experience feel inconsistent. Shipping has taken a long time on more than one occasion, and I’ve even had to cancel and reorder because the delivery was delayed. For the price point, smoother and more reliable shipping would be expected.

Customer service can be helpful, but responses are sometimes vague and not always very clear.

The products themselves are well-made and thoughtfully designed, but the overall buying experience could use improvement, especially considering the cost.

I ordered two Jeffs,
One was not completed. An Eye was missing. So you ask why i give 5 stars?

The Service was easy they send a new one and it was perfect!

No issues on service level! I‘m happy and thats the only thing for me :-)

Thank you Youtooz!

Tooooo long of wait almost 1 half year...my first preorder and last never again.

Wonderful customer service on twitter. Rreally good at sorting my problem, fair prices, fair shipping time and great quality

Overpriced, ridiculous fees for such cheaply made foreign product. You could easily just 3d print the same thing here. This wasnt always the case with youtooz either they got greedier and this causes issues with shipping every single time. It takes forever and sits in warehouses for so long. It's been 2 months for a small parcel. It's literally here in the US just sitting. For over 100 dollars I'd have hoped for something more sophisticated.