Your Mortgage People Reviews 

1,407
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 325 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and advisors for providing exceptional guidance, answering all questions thoroughly, and handling applications with absolute professionalism. Consumer feedback highlights that the overall service is remarkably efficient, making complicated financial procedures and mortgages straightforward and stress free from start to finish. Some reviewers were not happy with communication issues and felt confused when speaking to multiple different agents for various tasks. A few individuals also mentioned that updates were sometimes lacking, leading them to frequently chase responses or experience unexpected delays during the process.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, praising the team for providing a quick, stress-free, and... See more

Customer service

Clients share positive opinions on customer service, highlighting constant updates and helpful support... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how professionals make... See more

Response time

Reviewers mention deep satisfaction with the exceptional response time and constant communication provided by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fab service !! I spent many hours talking to Michael Hamilton from Your Mortgage People and he was absolutely brilliant! His knowledge and ability to turn ‘mortgage talk’ into an ‘interesting... See more

Company replied

Rated 5 out of 5 stars

As usual YMP have been brilliant, my go to for my mortgages and remortgages. Always effortless and stress free, even during the interest rate fluctuations caused by Mr President, they handled all... See more

Company replied

Rated 5 out of 5 stars

Francis was my advisor extremely helpful and supportive. He explained all my options and made sure I choose the right one for me. Laura my processor was fab, kept me informed every step of the wa... See more

Company replied

Rated 5 out of 5 stars

I found out about your mortgage people on Instagram so decided to have a look into them as I wasn't far off renewal. Kysmet got in touch straight away and arranged a phone call to talk through every... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Insurance Broker
  4. Loan Agency
  5. Non-Bank Financial Service

About Your Mortgage People

Written by the company

At Your Mortgage People, we search the whole of market to help find the best mortgage deals for you. Getting a mortgage can be an intimidating prospect, but our friendly and professional advisers will guide you through your options and manage the whole process from start to finish.

Looking to remortgage to free up some cash or clear debts?
Perhaps you’re after a better interest rate or to fix your payments?
Maybe you’re looking to move home and need some advice?

In any case Your Mortgage People can help. Get in touch today for a free quote.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,407)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent from start to finish- I was…

Excellent from start to finish- I was very nervous going through a separation but helped me through every step would and will recommend to all my friends looking for a mortgage

1 June 2026
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Reply from Your Mortgage People

Hi Scott, we’re so pleased to hear you were impressed by our team and would recommend us to others as well! Thanks for the positive review, and do make sure to fill out our recommendation form if you recommend us to friends, as if they complete an application with us, we’ll send you £100 in vouchers to say thank you! https://www.yourmortgagepeople.co.uk/recommend-a-friend/

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

YourMortgagePeople - Exceptional customer service

Dear Your Mortgage People Team,
I am writing to express my sincere gratitude for finalising my second charge mortgage, which will not only fund my long-awaited home extension project but has also allowed me to effectively pay off debt that had built up over a period of time.
I would like to specifically recognise two exceptional members of your team: Natalia Krupnik and Laura Faithfulbowie for the outstanding support and guidance they provided throughout this journey.
Natalia managed the entire mortgage process from end to end with remarkable efficiency and professionalism. What stood out most was how approachable she was at every stage. What could have been an overwhelming and complex process was made straightforward and stress-free thanks to her dedication and expertise.
Laura equally deserves recognition for her invaluable guidance and support. Together, they made a truly challenging process feel manageable and gave me the confidence to move forward.
Your Mortgage People should be extremely proud to have such exceptional employees. I would also like to extend my thanks to the wider team who supported behind the scenes your collective efforts have made a real difference to my family’s financial future and our plans for the home we love.
Kind regards,
Anil

4 June 2026
Unprompted review
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Reply from Your Mortgage People

Hi Anil, thank you for taking the time to leave us such a detailed, glowing review!

We’re thrilled to read about your positive experience with Natalia, Laura and the extended team and how they all made things stress-fee for you.

We’ve shared this lovely feedback with them and their management too.

All the best with your home improvement plans!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Excellent Service from Allen

Wow what can i say.....i have been dealing with Allen since last month i managed to contact him yesterday and he spent alot of time answering my questions. i also mentioned i wanted to see what deal my current broker could do for me who i spoke to yesterday. So i called Allen yesterday and today i managed to secure a very good deal with himself again very professional and he wasnt pushy or had a hard sales attitude which is something that i hate and is my pet hate. I would definitely recommend speaking to Allen @ your Mortgage people and by the service ive received so far i believe all of the mortgage advisors would be on par with Allen. Well done mate....to the Managers look after him as there ain't many good ones around....ive made alot of calls recently so i can confirm this.

3 June 2026
Unprompted review
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Reply from Your Mortgage People

Hi Mr Parmar, thank you for the great review, we're delighted to hear you were impressed with the service from Allen in our team and that you got a good deal too! We'll be sure to pass your kind feedback over to him and his management for you.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Really helpful and nothing was a…

Really helpful and nothing was a problem. As we know moving a mortgage can be stressful

1 June 2026
Unprompted review
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Reply from Your Mortgage People

Hi, we're so pleased to have helped you, thank you for the positive review!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Extremely helpful and got us out a rut…

Extremely helpful and got us out a rut when no other company would help
David was hugely helpful and completed everything to a professional manner

29 May 2026
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Reply from Your Mortgage People

Hi, thank you for the great review! We're so pleased to hear our services have helped you be in a better position going forward, we'll pass your kind words over to David.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Excellent service

Excellent service, communication and a speedy painless experience. 5 stars!

29 May 2026
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Reply from Your Mortgage People

Hi Steven, we’re delighted to read your feedback, thank you very much for the positive review!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Great experience from initial…

Great experience from initial assessment with James Berry to completion date with Joy Barnes. All questions and queries answered in a timely manner nothing was ever too much. I was dreading the remortgage process , however your mortgage people have instilled confidence and hope for the next time I have to remortgage. Thank you .

28 May 2026
Unprompted review
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Reply from Your Mortgage People

Hi Sonia, thank you for taking the time to leave us your positive feedback. We’re delighted to hear that you had a great experience with James and Joy in our team and we’re so pleased to hear you are feeling more confident following your remortgage too!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Laura has been incredible from start to…

Laura has been incredible from start to finish. Always answering queries very quickly and moved the process along speedily. She was super lovey to deal with and always available. Really appreciate Laura making this such a smooth process. Thank you!

29 May 2026
Unprompted review
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Reply from Your Mortgage People

Hi Julie, it’s wonderful to hear you were impressed by the communication and service from Laura, we will ensure to pass your kind feedback over to her!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Would highly recommend these to get…

Would highly recommend these to get your finances in one place , from the initial call by an agent called Aidan who was great , very clear , very understanding to the completion process by Laura Faithfullbowie who was excellent the whole process great , thank me

27 May 2026
Unprompted review
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Reply from Your Mortgage People

Hi Ian, thank you for leaving us a review, it’s great to hear you would recommend us and that you were pleased with the support from Aidan and Laura in our team too! We’ll be sure to pass your kind words over to them both.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Great clear precise guidance for…

Great clear precise guidance for remortgaging or home. Robert or case handler was excellent.

22 May 2026
Unprompted review
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Reply from Your Mortgage People

Hi Ann, thank you for taking the time to leave us a review, we'll be sure to pass your kind feedback over to Robert!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

I was looking for a new mortgage deal…

I was looking for a new mortgage deal as I needed to make changes. The staff were so helpful and understanding of my situation especially Aaron and Mia. They were with through every step of the way and couldn’t have made it any more easier. If I had any questions or needed help them form their responses were quick and helpful. Thank you both so much it was must appreciated.

22 May 2026
Unprompted review
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Reply from Your Mortgage People

Hi, thank you for sharing your positive feedback with us! We are delighted to hear you were impressed by our team’s support during your remortgage! We’ll share your feedback with Aaron and Mia.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Exceptional service and they are truly…

Exceptional service and they are truly amazing with costumer care. Ben, Robert and Antony were outstanding, the communication was consistent and nothing was ever to much trouble. Ben did so much research into the best deal and took so much time and gave such good advice. I can’t recommend this service enough you want be disappointed and they go above and beyond in looking after you. 1st class customer service that I can highly recommend. Thank you Catrin

30 April 2026
Unprompted review
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Reply from Your Mortgage People

Hi Catrin, we appreciate the fantastic review and are so pleased to hear you would recommend us as you were impressed by our team’s communication and service!

Thank you for taking the time to leave a review, we will be sure to share your kind words with Ben, Robert and Antony!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Great service from Sophie who kept us…

Great service from Sophie who kept us up to date and moved things through at speed, thank you!

14 May 2026
Unprompted review
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Reply from Your Mortgage People

Hi Matthew, thank you for sharing your feedback with us, we’re glad to hear you had great service from Sophie!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Very professional service

Very professional service. My first contact Nathan did an amazing job. He explained everything in details. Answered all my questions. Highly recommend

1 May 2026
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Reply from Your Mortgage People

Hi Svetlana, we’re so pleased you were impressed with the service from Nathan in our team, thank you for leaving us a review!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

The company as a whole is great

The company as a whole is great but my adviser Mr Robert carvalho kept me updated at every turn and i am so grateful to him for all his hard work in my case

15 May 2026
Unprompted review
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Reply from Your Mortgage People

Hi Stuart, we are delighted to hear this, thank you for the great review! We’ll be sure to pass your feedback over to Robert in our team.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful. An easy process

5 May 2026
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Reply from Your Mortgage People

Hi, thank you sharing your feedback with us, we’re delighted to hear this!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Laura was very Helpful

Our application was dealt with very effectively, Laura F was helpful and kept in contact throughout the process, any support or guidance that was needed Laura was there to guide us through the process, over all very satisfied.

4 May 2026
Unprompted review
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Reply from Your Mortgage People

Hi Shabbih, thank you for this great review, we are so pleased to hear this and will pass your kind feedback over to Laura!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

We had a fantastic experience with Your…

We had a fantastic experience with Your Mortgage People from start to finish.
Hadi found us a fantastic mortgage deal and has supported us previously as well. He is always professional, honest, and genuinely takes the time to find the best option for us. We really appreciated his advice and support throughout the process.
A big thank you as well to Ben and Tianna, who helped take us through to completion. They were always very responsive to any questions we had and kept us updated throughout, making the whole process feel much less stressful.
We are very grateful for all of their support and would highly recommend Your Mortgage People to anyone looking for a reliable and professional mortgage team.

8 May 2026
Unprompted review
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Reply from Your Mortgage People

Hi Sheila, we’re so glad to hear that Hadi found you a great deal and that you felt so supported throughout the remortgage process by the team!

We’re also grateful to hear that you would recommend us as well, thank you for this glowing review! We’ll be sure to pass over your kind comments to Hadi, Ben and Tianna.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Outstanding efficient service

Outstanding service. Very organised and fast response to every communication. Everything fully explained during the process. Single point of contact made the process much easier.

13 May 2026
Unprompted review
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Reply from Your Mortgage People

Hi Deborah, it’s great to hear you had a good experience with us and we met your expectations, thank you for the positive review!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Laura has been amazing there was a lot…

Laura has been amazing there was a lot of paperwork to get though and she made it really easy - Sent me the relevant links to complete my loan

13 May 2026
Unprompted review
Your Mortgage People logo

Reply from Your Mortgage People

Hi, thank you for the great review, we're delighted to hear you were impressed with the service from Laura in our team! We'll be sure to pass your feedback over to her.

Kind regards, Your Mortgage People.

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