Your Mortgage People Reviews 

1,407
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for providing clear, professional advice and making the entire mortgage process remarkably smooth and stress-free from start to finish. Consumers note that the support team is exceptionally responsive, friendly, and attentive to their specific financial needs throughout the journey, ensuring fast resolutions to any questions. However, some customers also noted that communication could occasionally feel poor, disjointed, and inconsistent across different agents. A few reviewers felt frustrated that they had to chase updates or handle certain tasks themselves due to a lack of proper follow-up.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout the application... See more

Service

Customers report widespread satisfaction and praise the efficient, professional, and stress-free service... See more

Customer service

People report positive experiences with customer service, highlighting constant updates and professional... See more

User experience

Clients share positive opinions on user experience, describing the mortgage process as amazing and... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt answers to all... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As usual YMP have been brilliant, my go to for my mortgages and remortgages. Always effortless and stress free, even during the interest rate fluctuations caused by Mr President, they handled all... See more

Company replied

Rated 5 out of 5 stars

I want to start by saying a special thanks to Jordan Francalanza from the Your Mortgage People for his professionalism and attention to detail. I had spoken to 3 mortgage brokers regarding my remortga... See more

Company replied

Rated 5 out of 5 stars

I found out about your mortgage people on Instagram so decided to have a look into them as I wasn't far off renewal. Kysmet got in touch straight away and arranged a phone call to talk through every... See more

Company replied

Rated 5 out of 5 stars

Second time using them. Clear and up-front about things. Found us what we needed and locked in a rate nice and early which avoided any nerves about potential interest rate rises between them and compl... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Insurance Broker
  4. Loan Agency
  5. Non-Bank Financial Service

About Your Mortgage People

Written by the company

At Your Mortgage People, we search the whole of market to help find the best mortgage deals for you. Getting a mortgage can be an intimidating prospect, but our friendly and professional advisers will guide you through your options and manage the whole process from start to finish.

Looking to remortgage to free up some cash or clear debts?
Perhaps you’re after a better interest rate or to fix your payments?
Maybe you’re looking to move home and need some advice?

In any case Your Mortgage People can help. Get in touch today for a free quote.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,407)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and communication

Great service and communication. From initial call to completion took just 6 weeks
Very impressed and can highly recommend

31 July 2026
Your Mortgage People logo

Reply from Your Mortgage People

Hi Gareth, thanks for your review. We’re delighted to hear that you were impressed by with our team’s speedy service and we’re so pleased to hear you would recommend us too!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

The whole experience was great from…

The whole experience was great from start to finish, the three people that handled the remortgage were fantastic, could not fault them

29 July 2026
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Reply from Your Mortgage People

Hi Caroline, thank you for sharing your positive experience with us, we're so pleased to hear this!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

I would like to Thank Andy and Hannah

I would like to Thank Andy and Hannah, for their friendly communication, always Happy to help, they were very quick to respond whether that were an email or Telephone call.
Thank you for helping me and making the process go quickly and smoothly.
I would definitely recommend so thank you.
Debbie Woodley.

31 July 2026
Unprompted review
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Reply from Your Mortgage People

Hi Debbie, we’re delighted to read about your great experience with Andy and Hannah from our team. We are delighted you would recommend us too! We will be sure to pass this fabulous feedback over to them both.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Dealing with Lindsey and Owen highly…

Dealing with Lindsey and Owen highly recommended to all found us a great deal with pepper money who were also excellent. Very friendly very helpful people.

31 July 2026
Unprompted review
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Reply from Your Mortgage People

Hi Jeff, thanks so much for your positive review! We’re so glad to hear you would recommend us and that our team secured you a great deal too! We’ll share your kind feedback with Lindsey and Owen!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

So very very helpful excellently stress…

So very very helpful excellently stress free Robert Carvalho is brilliant

31 July 2026
Unprompted review
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Reply from Your Mortgage People

Hi Jo-Anne, this is great to hear, thank you for the review, we'll be sure to share this with Robert!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Robert had been great from start to…

Robert had been great from start to finish I highly recommend this company could not ask for more . From l allen

29 July 2026
Unprompted review
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Reply from Your Mortgage People

Hi Linda, thank you for sharing your feedback with us, we’re so pleased to hear you had great service from Robert!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

From start to finish

From start to finish, mia and her colleagues were very through and professional highly recommended

27 July 2026
Unprompted review
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Reply from Your Mortgage People

Hi Mark, thank you so much for reviewing us, we are delighted to hear that you were pleased with our team’s service and would recommend us. We will be sure to share this with Mia and the team!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Laura legend

Laura who we met through via email with my wife was golden

10 July 2026
Unprompted review
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Reply from Your Mortgage People

Hi Rob, thank you for the positive review, we'll be sure to share your feedback with Laura!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Service has been excellent from start…

Service has been excellent from start to finish x everything explained in clear terms and everyone is completely professional, fully informed and extremely helpful x

21 July 2026
Unprompted review
Your Mortgage People logo

Reply from Your Mortgage People

Hi Carole, we’re delighted to hear you were impressed by our team’s communication and service, thank you for the great review!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Brilliant & helpful!

I must say they are absolutely brilliant. Really helped me. Robert in particular was dealing with me and they were really helpful and anything I didn’t understand I could call them straight away and it’d get explained.

17 July 2026
Unprompted review
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Reply from Your Mortgage People

Hi Luke, thank you for your kind feedback, it's lovely to hear you felt so supported by Robert in our team!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Excellent service from my mortgage…

Excellent service from my mortgage advisor. Lynsey and Alisha were both knowledgeable, helpful, and always available to answer my questions. They made the whole process smooth and stress-free, keeping me informed every step of the way. I would highly recommend them to anyone looking for mortgage advice.
Thank you

15 July 2026
Unprompted review
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Reply from Your Mortgage People

Hi Gail, thank you for the great review, we're so pleased to hear you were impressed with the service from Lindsey and Alisha in our team and that you felt the process was stress-free and went smoothly! We'll be sure to pass your kind feedback over to them both.

Kind regards, Your Mortgage People.

Rated 4 out of 5 stars

Lovely people to deal with

Lovely people to deal with, quite a lot of unnecessary automated emails but overall great service and I didn't need to worry about my remortgage.

1 July 2026
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Reply from Your Mortgage People

Hi William, we’re delighted to hear you had a positive experience with our team during your remortgaging process! We understand you received automated emails, these are generated after we receive an email to confirm to our customers that we have safely received their email and provide the timeframes within which we will reply. We are glad to hear that you were impressed with our team’s service and thank you for your review!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

First class service

All queries were answered promptly. I was kept well informed of application progress.

1 July 2026
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Reply from Your Mortgage People

Hi Beth, we’re delighted to hear this, thank you very much for the positive review!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Ensured the process went as smoothly as it could and ran interference when we had problems with the lender’s solicitor. Highly recommend them

1 July 2026
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Reply from Your Mortgage People

Hi, thank you for the great review, we're so pleased to hear the process went smoothly for you with the help of our team!

Kind regards, Your Mortgage People.

Rated 4 out of 5 stars

Great Customer service from the first…

Great Customer service from the first original phone call. Only reason its not a 5 star is I felt there could of been a bit more communication while waiting for everything to be put in place.

1 July 2026
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Reply from Your Mortgage People

Hi Scott, thank you for your feedback. From looking at your file, we’re pleased to see that our team updated you at each stage of the process, however we are sorry that the frequency of our communications was not to your expectation. We’re glad to hear that your experience with us was otherwise a positive one though and we thank you for your review.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Excellent people and peter hart was…

Excellent people and peter hart was amazing got us a really good rate 5 star all the way

1 July 2026
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Reply from Your Mortgage People

Hi Christina, we're delighted to hear you got a great product with Peter in our team, thank you for your great review!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Great support through a complicated…

Great support through a complicated process. I was grateful to have them help me navigate through what was a bit of a difficult time trying to manage a divorce and new mortgage.

29 June 2026
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Reply from Your Mortgage People

Hi Sarah, we are so pleased to hear the support from our team made the remortgaging process easier for you during a difficult time. Thank you so much for taking the time to leave us a review.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Laura has been astonishing

Laura and Alan has been astonishing.
Constant updates, communication is superb, at a very stressful time, Laura was always there to support.
Alan throughout was superb.
Thank you soooo much

30 June 2026
Unprompted review
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Reply from Your Mortgage People

Hi Ian, we are so glad to hear you were impressed by our team’s communications and support! We’ll share your feedback and thanks with Alan and Laura.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Excellent experience throughout

Excellent experience throughout. Superb advice , great customer service. James was always only a phone call or message away. We had some land registry issues which James went above and beyond to help us with. Also thanks to Hannah. A great team and very friendly yet professional people to deal with.

26 June 2026
Unprompted review
Your Mortgage People logo

Reply from Your Mortgage People

Hi Mike, thank you for sharing your positive experience with us! We are delighted to hear your feedback and that our team went above and beyond for you too. We will be sure to share your review with James and Hannah.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Robert has been excellent throughout…

Robert has been excellent throughout the re-mortgage process, keeping me informed every step of the way with clear and timely communication. The whole process has gone very smoothly thanks to his expert advice, professionalism, and ongoing support. Nothing was too much trouble, and I felt confident and reassured throughout. I would highly recommend Robert to anyone looking for mortgage advice and assistance.
Thank you, Robert.

25 June 2026
Unprompted review
Your Mortgage People logo

Reply from Your Mortgage People

Hi Lorna, we’re delighted to hear this, thank you so much for your great review! We’ll be sure to pass your kind words over to Robert.

Kind regards, Your Mortgage People.

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