Your Doctors Online Reviews 1,697

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4.5

Medical Clinic

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Review summary

Created with AI, based on recent reviews

Evaluating 715 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed, efficiency, and overall value, often highlighting how it saves them significant time compared to traditional doctor visits. The staff and doctors are frequently described as friendly, professional, and understanding, providing attentive care and thorough explanations. Many appreciate the quick response times and the seamless user experience, making it easy to get prescriptions and treatment plans. However, some people were dissatisfied with customer service, citing issues with unclear membership terms, slow responses, or a lack of follow-up on serious medical results. A few other people also felt that communication could be inconsistent, with some experiencing difficulties understanding staff or receiving conflicting information.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as excellent and providing great... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and quick... See more

Customer service

People report positive experiences with customer service, highlighting professional assistance, quick... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the service for its... See more

Response time

Reviewers mention positive feedback about response time, with many customers reporting immediate responses... See more

Reviews shaping this summary

Excellent service and value for money. I have used my subscriptions multiple times this year to receive prescriptions for my children. This service has saved me countless hours of waiting rooms. The r... See more

Company replied

Fast, dependable, reliable and understanding. Have told lots of friends of this service. No one likes emergency room wait times or not knowing if you are going there with sicker people. Standard docto... See more

Company replied

For an online doctor experience, this is a pretty good company to work with. Their support teams are quick to action and follow-up, and the patient care advsiors that I've spoken to so far (3 of t... See more

Company replied

I found this service by accident when trying to get help for an obviously infected toe. It was a weekend. Being diabetic it is a worry when there is a foot problem. Your Doctors Online were knowledg... See more

Company replied

Company details

Medical Clinic

About Your Doctors Online

Written by the company

Your 24/7 Virtual Healthcare Clinic in Canada
Your Doctors Online is a premier virtual healthcare platform, providing patients with immediate, 24/7 access to board-certified physicians from the comfort of home. If you are researching how to see a doctor online and receive medical advice without the long waits of a traditional walk-in clinic, our platform offers a seamless, highly secure solution designed for both urgent interventions and ongoing health management.

How Our Online Doctor Appointments Work
We believe that accessing professional medical advice should be entirely frictionless. Whether you prefer a secure text chat, a standard audio phone call, or a comprehensive video visit, our flexible consultation modalities are tailored to your immediate comfort. There is no complicated preparation required—patients simply create an account, share their symptoms, and connect directly with a healthcare professional under 5 minutes. Oh you can share your subscription with your family.

Comprehensive Medical Services and Documentation
Our digital clinic is fully equipped to handle a wide spectrum of non-emergency medical requirements. Following a virtual assessment, our attending physicians can issue new medications or refill, blood work, or imaging requisitions, and with our pharmacy network, you pay $0 to get your prescription delivered to your doorstep.

Contact info

4.5

Excellent

2K reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

Apr 30, 2026

I think Sarah is absolutely amazing and…

I think Sarah is absolutely amazing and im very comfortable around her!

29 April 2026

Unprompted review

Reply from Your Doctors Online

May 1, 2026

Hi Amber,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care team, including Sarah, could help you feel so comfortable while receiving medical advice. It is our mission to provide a professional and supportive environment where patients can easily connect with licensed physicians for their healthcare needs.

Best Regards,
Your Doctors Online

Apr 30, 2026

I will absolutely not recommend these…

I will absolutely not recommend these so called doctors to anyone. I couldn't hear or receive a proper phone connection to these people. They still billed me 240 dollars and only refunded me 120 for absolutely nothing. Totally useless people and so called medical professionals.

26 April 2026

Unprompted review

Reply from Your Doctors Online

May 1, 2026

Hi Dave,

We would like to clarify that the subscription selection screen explicitly states that the plan is “Billed Annually” to secure the discounted rate of $20/month. The total amount of $240 is clearly presented prior to payment authorization to ensure users are fully informed before choosing our services.

Your Doctors Online provides virtual urgent care services, and to offer the most affordable pricing, our plans are structured on an annual basis. This allows us to provide unlimited medical access and 24/7 medical advice for a full year at a significantly reduced cost compared to individual consultation fees.

Regarding your request, please note that a refund constitutes a cancellation of the annual agreement, which results in the termination of your subscription and access to the platform. As per your case, a partial refund has already been issued, and you have been informed of this via email.

We remain committed to delivering accessible, high-quality telehealth services while maintaining full transparency in our billing practices.

In case you have any further questions or concerns, please feel free to let us know.

Best regards,
Your Doctors Online Support Team

Apr 30, 2026

I experienced great communication from…

I experienced great communication from them. Very helpful and kind. Response time in all aspects was excellent. My pharmacy had my prescription quickly

28 April 2026

Reply from Your Doctors Online

May 1, 2026

Hi Derek,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care team provided the excellent communication and kind support you deserved. It is our mission to provide instant connection to healthcare and ensure prescription delivery to your pharmacy is handled quickly and efficiently.

Best Regards,
Your Doctors Online

Apr 30, 2026

Accessible

Convenient
Quick
Reasonable
Listen

20 April 2026

Reply from Your Doctors Online

May 1, 2026

Hi Luca,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with your symptoms and that our medical team provided such a thorough follow-up. It is our mission to provide instant connection to licensed physicians and high-quality medical advice to ensure our patients receive the care they deserve at any hour.

Best Regards,
Your Doctors Online

Apr 30, 2026

Great team.

Great team.. got the issues cleared easily.. and accessible always... I would love to recommend them..

29 April 2026

Reply from Your Doctors Online

May 1, 2026

Hi Sibi,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with your symptoms and that our medical team provided such a thorough follow-up. It is our mission to provide instant connection to licensed physicians and high-quality medical advice to ensure our patients receive the care they deserve at any hour.

Best Regards,
Your Doctors Online

Apr 30, 2026

The two advisors I spoke with were excellent. I appreciated speaking to a health professional on my availabe time. It was easy to sign up for the service and I was speaking to a professional within five minutes with no appointment necessary. I am pleased with "Your Doctors Online".

28 April 2026

Reply from Your Doctors Online

May 1, 2026

Hi John,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could provide you with an instant connection to a health professional on your own schedule. It is our mission to ensure patients can access licensed physicians and expert medical advice within minutes, with no appointment necessary.

Best Regards,
Your Doctors Online

Apr 29, 2026

No stone unturned

This doctor service has helped me finally get some answers regarding my health that can't simply be dome woth a 5 minute, 1 inquiry only doctors appointment my family physician provides. The doctors don't dismiss my symptoms and are happy to debreof what normal pr abnormal labs mean for the next steps. Additionally, having a nutritionist pilot project helps me feel in control of my own health while waiting for labs to finalize. The staff has done an exceptional job the past year or so I have used the service.

29 April 2026

Unprompted review

Reply from Your Doctors Online

May 1, 2026

Hi Taylor,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care and specialized medical team could help you finally get the comprehensive answers you deserve regarding your health. It is our mission to provide unlimited 24/7 medical access where licensed physicians prioritize evidence-based medicine, thoroughly explaining lab results and next steps. We are also proud that our nutrition support helps you maintain proactive health management while utilizing our online doctor service.

Best Regards,
Your Doctors Online

Apr 29, 2026

amazing experience

amazing experience!
answered all my questions and solved everything! will be using in the future from now on!

29 April 2026

Reply from Your Doctors Online

May 1, 2026

Hi Jacqueline,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care and specialized medical team could help you finally get the comprehensive answers you deserve regarding your health. It is our mission to provide unlimited 24/7 medical access where licensed physicians prioritize evidence-based medicine, thoroughly explaining lab results and next steps. We are also proud that our nutrition support helps you maintain proactive health management while utilizing our online doctor service.

Best Regards,
Your Doctors Online

Apr 29, 2026

I have been super great full for this application

I have been super great full for this application they have helped me alot !!! Would recommend to everyone

20 April 2026

Unprompted review

Reply from Your Doctors Online

May 1, 2026

Hi Vanessa,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with your symptoms and that our medical team provided such a thorough follow-up. It is our mission to provide instant connection to licensed physicians and high-quality medical advice to ensure our patients receive the care they deserve at any hour.

Best Regards,
Your Doctors Online

Apr 29, 2026

I am a client of Doctors Online and…

I am a client of Doctors Online and have been for a year + now. So easy to get in touch with care for medical services. I easy get prescriptions refilled. They have even explained results for me. Very thorough. I would highly recommend them.

29 April 2026

Reply from Your Doctors Online

May 1, 2026

Hi Dana,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care has been able to support you over the past year with easy access to medical services and thorough explanations of your results. It is our mission to provide a reliable online doctor service that ensures seamless prescription refills and comprehensive medical advice for all our long-term members.

Best Regards,
Your Doctors Online

Apr 29, 2026

I found my experience with the doctor i…

I found my experience with the doctor i spoke to online very professional and friendly.
Once she diagnosed what my condition was, the follow up to get my script and a detailed explanation of the medication was extremely helpful.
My script was phoned thru to my pharmacy and was ready for collection within a couple of hours.
A very professional and friendly all round experience.

28 April 2026

Reply from Your Doctors Online

May 1, 2026

Hi Malcolm,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care provided a professional and friendly experience while helping you with your diagnosis and treatment plan. It is our mission to provide instant connection to licensed physicians who ensure efficient prescription delivery and detailed medical explanations to support our patients' recovery.

Best Regards,
Your Doctors Online

Apr 29, 2026

Efficient and kind service!

it was very quick service. Had my medication within 6 hours!

29 April 2026

Reply from Your Doctors Online

May 1, 2026

Hi ES,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with your symptoms and that our medical team provided such a thorough follow-up. It is our mission to provide instant connection to licensed physicians and high-quality medical advice to ensure our patients receive the care they deserve at any hour.

Best Regards,
Your Doctors Online

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