YouLend Reviews 11,195

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the straightforward payment process. However, some customers also noted issues with customer service, mentioning instances of rudeness or unhelpfulness. A few other people also experienced issues with fund allocation or repayment processes, leading to significant problems and a lack of resolution from the company.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the professional, helpful, and responsive... See more

User experience

Clients share positive opinions on user experience, consistently describing it as easy, straightforward, and... See more

Payment

Reviewers mention positive feedback about payment. Many customers appreciate the quick transfer of funds,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from Michael Oware who has been excellent throughout the journey and made everything more easy for us to get loan we wanted. I believe a lot of businesses needing help with the finances... See more

Company replied

Rated 5 out of 5 stars

Riya Mistry, our Account Manager took care of everything very quickly without any fuss. She communicated with us on a Saturday & bank holiday which shows her level of commitment & dedication. We look... See more

Company replied

Rated 5 out of 5 stars

I could not recommend this service more. We had amazing support from Alex Allen and then Oliver Turner. Both worked with us, communication was great, all questions and concerns were answered. Oliver e... See more

Company replied

Rated 5 out of 5 stars

If everything in business was this easy and straightforward, it would be amazing. YouLend has a very simple and flexible attitude toward customers. The cost is very simple to understand, and the agree... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Software Company

About YouLend

Written by the company

We enable e-commerce platforms, tech companies and payment service providers to extend their value proposition by offering financing products to their merchants

YouLend is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies and PSPs. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding to their merchant base without capital at risk.

We are headquartered in London, UK, and present in a number of European countries including the Netherlands, Germany, Belgium, Spain, France and Poland. Here, we service our partners, including Shopify, Dojo, eBay, Allianz Global Investors and EQT.

If you want to help us make simple, flexible and affordable financing available to as many merchants as possible through partnerships and technology, then come join us.

Learn more on www.youlend.com.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
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2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Had a really great experience from… Haitham Abdalla

Had a really great experience from Haitham Abdalla help me receive funding for the business from applying to get in the credit Just 48 hours but highly recommend

27 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Justin. Great to hear Haitham was able to support you quickly and efficiently.

Rated 5 out of 5 stars

Really easy way to get extra funds for…

Really easy way to get extra funds for my business to help it grow, and Halle was a great help explaining and guiding me through the options.

28 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Darren. We’re glad the process was easy and that Halle could guide you through your options.

Rated 5 out of 5 stars

Very professional and helpful

Easy
Professional
Made to feel your business counts
Friendly
No pressures at all
Communication from start to finish
Great service
Lovely friendly staff

28 April 2026
Unprompted review
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Reply from YouLend

Thanks, Lindsey. We’re really pleased you felt supported throughout and appreciated the service from our team.

Rated 5 out of 5 stars

great Service

28 April 2026
Unprompted review
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Reply from YouLend

Thanks, Usama. We appreciate your feedback and are glad you had a great experience.

Rated 1 out of 5 stars

Very disappointing

Very disappointing.
I was looking to build a relationship with Youlend, however my application was declined despite earning double the amount 1 year later. I was offered a very modest loan 1 year ago which was all paid off. This time around my business has grown significantly - yet I didn’t even get a conversation to discuss about future lending.

28 April 2026
Unprompted review
Rated 3 out of 5 stars

Good product, poor account handling

I took funding from YouLend on the basis that it was a receivables-based product, where repayments are tied to actual revenue.

My business operates on 30–60 day terms, so income comes in larger lump sums rather than weekly. This was made clear from the outset.

In practice, however, the experience has been very different.

Communication has been driven by projected weekly repayment figures, with repeated references to arrears and risk of default, even while substantial payments were actively being collected from my account.

Within a short period, over £5,000 was taken via direct debit, with further similar amounts scheduled. That already accounts for roughly 25% of the total balance being cleared, yet the messaging remained unchanged, still framing the account as “behind” and at risk.

There is a clear disconnect between how this product is presented during onboarding and how it is enforced in reality, particularly for businesses with non-linear cash flow.

If your income is steady and predictable, this may align with their model. If your revenue comes in stages or on terms, expect pressure based on projections rather than actual receipts.

That mismatch is the issue.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great communication from Archie who was…

Great communication from Archie who was very informative and clear with all the options available to my business needs. Would highly recommend.

1 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you. Great to hear Archie provided clear and helpful guidance for your business needs.

Rated 5 out of 5 stars

An easy and pleasant experience

An easy and pleasant experience. Madison was extremely helpful with very fast replies. Payment was also extremely fast! Highly recommend!

27 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Jamie. We’re glad you had such a smooth experience and that Madison could assist you so well.

Rated 5 out of 5 stars

Very good!!

Very goox!!

27 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Olga. We appreciate your feedback and are glad you had a good experience.

Rated 5 out of 5 stars

Easy company to deal with

Easy company to deal with

27 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Adam. We’re glad you found us easy to deal with and appreciate you choosing YouLend.

Rated 5 out of 5 stars

Excellent - highly recommend

I could not recommend this service more. We had amazing support from Alex Allen and then Oliver Turner. Both worked with us, communication was great, all questions and concerns were answered. Oliver even helped us with emails our end, offering to talk us through what we needed to do, service above and beyond. I would highly recommend, it was quick, professional and stress free due to constant communication. Thank you

24 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Aberglais. We’re really pleased to hear Alex and Oliver provided such strong support and made the process smooth for you.

Rated 5 out of 5 stars

Freddie Wilson from start to finish was…

Freddie Wilson from start to finish was exceptional highly recommended thanks

24 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks for your feedback. We’re glad Freddie provided such great support throughout and appreciate your recommendation.

Rated 5 out of 5 stars

Very good response

Very good response. Lovely people and highly recommend. Did everything very fast as always.

25 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Kelly. We’re pleased to hear everything was handled quickly and that you had a positive experience with the team.

Rated 1 out of 5 stars

Loansharks. Do not take the eBay/etsy loans!!

Loansharks. Do not take the eBay/Etsy loans. They tell you they want to “help you grow your business” but they just want to charge you ridiculous fees with massive repayment percentages.

They also make it very fine print that there is a deadline to pay back by. I read the contract 3 times and still didn’t see this.

To add to this, they take your money even when customers get refunds, they just don’t care.

I get a woman chasing me every few months for no reason at all because apparently I’m “not paying back fast enough” despite having massive success on eBay. It’s really quite disgusting.

Avoid at all costs. Never ever again.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Gabriella was extremely helpful

Gabriella was extremely helpful!
Very attentive and helped out a lot.

Thanks

B & S

25 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Byron. We’re glad Gabriella was able to support you and make the process easier.

Rated 5 out of 5 stars

Excellent Service and Support

"Brilliant service from start to finish! Clear, transparent process, and fast fund transfer. Fair repayment terms — truly a trustworthy lender. Highly recommend!"
Tharshan Karunakaran was very friendly and great guy always supper helpfull.

21 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Daljit. We’re pleased you found the service clear and fast, and we’ll be sure to pass your kind words on.

Rated 5 out of 5 stars

My acc manager was JJ

My acc manager was JJ. He was exceptionally knowledgeable and knew all about our business. He did his homework well. All in all a nice easy experience. Thankyou JJ for all your help

24 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Francis. We’re glad JJ made the process smooth and tailored to your business needs.

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