YouLend Reviews 11,261

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the straightforward payment process. However, some customers also noted issues with customer service, mentioning instances of rudeness or unhelpfulness. A few other people also experienced issues with fund allocation or repayment processes, leading to significant problems and a lack of resolution from the company.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the professional, helpful, and responsive... See more

User experience

Clients share positive opinions on user experience, consistently describing it as easy, straightforward, and... See more

Payment

Reviewers mention positive feedback about payment. Many customers appreciate the quick transfer of funds,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from Michael Oware who has been excellent throughout the journey and made everything more easy for us to get loan we wanted. I believe a lot of businesses needing help with the finances... See more

Company replied

Rated 5 out of 5 stars

Riya Mistry, our Account Manager took care of everything very quickly without any fuss. She communicated with us on a Saturday & bank holiday which shows her level of commitment & dedication. We look... See more

Company replied

Rated 5 out of 5 stars

I could not recommend this service more. We had amazing support from Alex Allen and then Oliver Turner. Both worked with us, communication was great, all questions and concerns were answered. Oliver e... See more

Company replied

Rated 5 out of 5 stars

If everything in business was this easy and straightforward, it would be amazing. YouLend has a very simple and flexible attitude toward customers. The cost is very simple to understand, and the agree... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Software Company

About YouLend

Written by the company

We enable e-commerce platforms, tech companies and payment service providers to extend their value proposition by offering financing products to their merchants

YouLend is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies and PSPs. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding to their merchant base without capital at risk.

We are headquartered in London, UK, and present in a number of European countries including the Netherlands, Germany, Belgium, Spain, France and Poland. Here, we service our partners, including Shopify, Dojo, eBay, Allianz Global Investors and EQT.

If you want to help us make simple, flexible and affordable financing available to as many merchants as possible through partnerships and technology, then come join us.

Learn more on www.youlend.com.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Straight forward and Simple

The process was very straight forward from start to end. Noel was exceptional with questions and answering everything I needed confirming. Would highly recommend.
Thank you for the process.

6 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review. We’re delighted to hear the process was straightforward and simple from start to finish. A special thank you for recognising Noel’s exceptional support in answering all your questions clearly. We really appreciate your recommendation!

Rated 5 out of 5 stars

Smooth and easy transaction

Maddie made the process quick and easy. All sorted very quickly.

11 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review. We’re delighted to hear Maddie made the process quick and easy and that everything was sorted so efficiently. We really appreciate your feedback!

Rated 5 out of 5 stars

great company to work with

great company to work with , the funding is an instant decision, and the best bit is there is no loan payment each month to meet and worry whether you will have it to pay, as this takes 20% from each days takings on your card machine, works very well.

10 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Ian. We’re pleased the flexible repayment setup works well for your business.

Rated 5 out of 5 stars

Very easy and safe way of getting a…

Very easy and safe way of getting a business loan, and super quick with an easy concept and so far no hidden downside. Customer service was excellent.

8 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Andrew. Great to hear the process felt easy, safe and well supported.

Rated 5 out of 5 stars

It was grate service and easy…

It was grate service and easy communication,very helpful coustomer service specialy thanks Amber Lightfoot one off staff YouLend she is very helpful and grateful thanks.

8 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Md. We’re glad Amber made the communication easy and helpful.

Rated 1 out of 5 stars

I am a loyal customer of this company

I am a loyal customer of this company. I have previously taken three loans totaling £250,000 and paid every single one back on time. However, when I recently applied for a loan for my business, I had the misfortune of dealing with agent

She was incredibly rude and disrespectful. She spoke to me as if she personally was the one lending me the money, not the company she works for. When I explained my history and loyalty, she told me that none of it mattered.

This level of arrogance and unprofessionalism is shocking. A loyal customer should never be treated this way.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick and simple solution to short term funding

A very quick and simple solution to short term funding and cash flow help. Charlie was most helpful and after a bit of negotiating came back with the finance deal we wanted

6 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Mrs Whittaker. We’re pleased Charlie helped find the right short-term funding solution for you.

Rated 5 out of 5 stars

Great service by Youlend team

Great service by Youlend team. They kept me updated through out the application process and ensured a swift and hassle free process.

8 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Abbishek. We’re glad the team kept you updated and made the process smooth.

Rated 5 out of 5 stars

Thank you youlend

Thank you
Halle Hicks-Phelps for help me sort out a loan.everything from start to finish was so easy.and payment was paid quickly.you are the best youlend

8 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Glos Customer. We’re glad Halle made everything easy from start to finish.

Rated 5 out of 5 stars

Quick and easy

Quick and easy thanks to Maria Karampetsou for her patience with us. Definitely recommend

7 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Andrea. We’re glad Maria supported you patiently and made things quick and easy.

Rated 5 out of 5 stars

Great customer experience from YouLend

Great customer experience from YouLend. Tom, my account manager, is really helpful in working through the different options. Highly recommend!

7 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Kane. Great to hear Tom helped you work through the options clearly.

Rated 5 out of 5 stars

The service was smooth and efficient as…

The service was smooth and efficient as always, Tom Swift who I delt with was very professional and learnt about my business needs before making suitable offers 👍

7 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Gary. We’re glad Tom took the time to understand your business needs and support you professionally.

Rated 5 out of 5 stars

YouLend took my application

YouLend took my application, and within a few hours, the funding was available. It was the easiest application I submitted.

7 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Jaz. We’re glad the application was easy and funding arrived quickly.

Rated 5 out of 5 stars

Grow my business


It was a slow start but once everything was in place it all went fast
. Thank you for everything Alex..

6 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks. We’re glad everything moved quickly once in place, and we’ll pass your thanks to Alex.

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