YouFibre Reviews 89,072

I'll be honest, speed and price is fantastic, couple of outages but the communication from YouFibre is brilliant, can't really say anything bad, brilliant all around

Ryan W has advised me on my renewal for YouFibre and has been very helpful

Owen w he came out and was amazing and great help
Im happy with the service

when I first became a subscriber to (BRSK), in January 2026, The customer service was quite haphazard. But now with all services up and running the customer service now provided is much improved.
This was the case with the telephone problem I was experiencing. Glad to say that once reported the problem was dealt with in a professional and thoughtful manner by ANDILE. S and I am most grateful for the communication skills he applied.
Kind regards…..Alan Roberts

Andile S was great extremely professional and sorted my issues with youfibre to a top standard

Wayne L was great. Sorted this issue in no time. Thoroughly checked everything was good before leaving

The engine Mr Chris S did a very good job and fixed everything.

Muppo was the very polite and professional engineer. He got all my devices working very quickly, and the internet speeds are amazingly fast compared to anything I've had before (I think it's going to cost me less too). Would definitely recommend

Thank you Petech. The installation was very quick, tidy, and you had a great attitude.

Very helpful engineer came out today to change my router as I wasn’t getting the correct speed, job done quickly and swiftly!

Big thankyou to Wayne L

Crumbleq is professional, efficient and thorough with the whole process.

Fantastic service from Stuart!

Five stars for customer service! Stuart.s went above and beyond to help me with my broadband package. He was incredibly accommodating and made sure everything was sorted out for me. Thank you!

Great communication prompt arrival. Tried very hard to iron out problems and when it became clear that the expected service was not going to result from the existing equipment it was replaced. Everything was tested until I was happy. Great service. Andrew is an asset to your organisation.

very helpful- saved me money!

Marc was amazing, fixed the issue instantly and was really polite and helpful with the issues and explained the process as he went well.

Would 100% recommend to everyone.

Asavela was very helpful and thorough in our ongoing issues we have been having regarding our direct debit over the last 2 months. He reiterated that he would continue to check on this ongoing problem, ie, with the changeover from BRSK to You Fibre, and he said he would get back if there were any further issues with this direct debit mandate.

Reece S came out to fix some issues and he was fantastic. Nothing was a problem for him, he was calm and relaxed and managed to fix all our issues. Brilliant guy, need more like Reece!!

Would give 0 if it was an option reported a problem this morning they apparently do know about a problem with cables outside there response was an engineer will visit on 4 th June. 7 days with no wifi when you work from home will put me out of business let alone having 2 teenagers in the house with no tv or wifi. The response is a joke and to add insult to injury customer service hung up on me when I asked him did he think that response was ok
Update shouldn’t take an email to ceo to get something done but all fixed now

I let Youfibre convince me that a faster speed and a new router would fix the ongoing issues with the service.

IN FACT IN MADE IT WORSE!!!

The response “turn it off and back on” it did not fix it 6 months ago so you think its going to fix it now…..

If your have a problem just cancel and go else where. Dont believe the we are looking into it . Or yes we are sure this will
Fix it. It wont!!

Wayne L was very very polite and well knowledgeable about our issues with the Internet speed, fixed within the hour with new router and the speed i should be getting

Thank you

Damon and Gavin the Engineers were quick and efficient and friendly