Yoto Reviews 41,558

Reply from Yoto

4 hours ago

Hello Jennifer,

Thank you for taking the time to leave us a review and for your feedback.

We’re really sorry to hear about your experience, that’s absolutely not the level of support we aim to provide.

Our AI assistant is designed to help our mighty Customer Happiness Team by answering common questions and speeding up how quickly we can route queries to the right agents.

But rest assured, there’s always a real person reviewing and responding behind the scenes. We’re sorry if it ever felt otherwise, that’s definitely not the experience we want you to have.

If you're still waiting for help, please do reach out to us via the live chat on our support site, our team is there and ready to assist you further.

We really want to make this right and get things sorted for you.

Kind regards,
Yoto Customer Happiness Team

Reply from Yoto

Updated 4 hours ago

Hello Shaila,

Thank you for taking the time to share your experience with the Yoto Mini.

We’re glad to hear you find it useful, but we’re sorry the interface has been frustrating when it comes to tasks like changing Wi‑Fi, adjusting volume, or creating your own cards.

We understand how important clear guidance is, and we’d love to help make things easier for you.

Please reach out to us directly so we can troubleshoot together.

For immediate assistance, you can visit our Help Center, where you’ll find direct contact information and live chat options: https://support.yotoplay.com/en-US

We’re also taking your suggestion about video tutorials on board, as we know they can make exploring all the features much simpler.

Kind regards,
Yoto Customer Happiness Team

Reply from Yoto

4 hours ago

Hello Силвия,

Thank you so much for sharing your feedback with us, and we’re delighted to hear that your daughter is enjoying her Yoto Player!

We’re sorry to learn that the delivery service in Bulgaria felt slow and unpredictable. While we aim for a 3–5 day delivery window, occasional delays can extend this up to 10 days, and we understand how frustrating that can be.

We completely appreciate that having a clear and reliable delivery timeframe is important, and we’re actively working on improving our shipping and tracking options to make the experience smoother for families everywhere.

Thank you again for your thoughtful feedback—it really helps us improve. Please don’t hesitate to reach out if there’s anything further we can do to help.

Kind regards,
Yoto Customer Happiness Team

Reply from Yoto

Updated 4 hours ago

Hello Brittany,

Thanks for taking the time to leave us a review on Trustpilot, and I am so sorry to hear that you're still waiting for your order.

Your order was dispatched on 23rd of May with USPS Mail.

Delivery usually takes around 3–5 business days, but on rare occasions, it can take a little longer, so we allow up to 10 business days.

Since this was sent using an untracked service, we’re unable to check its exact status. We recommend keeping an eye on your mailbox and any locations around the destination address where packages might be left.

If you’ve already checked and still can’t find the parcel, please reach out again.

Thank you for your understanding.

Reply from Yoto

A day ago

Hi Cheryl,

Thanks for taking the time to leave us a review and for your feedback.

We’re sorry to hear that the cost of Yoto Cards feels high. We work hard to keep our prices as fair as possible, but we understand that it can add up. Here are some wise ways to enjoy Yoto content while being mindful of your budget:

*Yoto Club is a budget-friendly membership that allows you to enjoy new cards and content regularly
*Digital Cards are automatically downloaded to your library once purchased with no shipping involved, making them a convenient choice
*Check out the amazing free content available on Yoto Space to discover even more stories and activities https://yoto.space/

If you have any more questions, comments, concerns or compliments, please feel welcome to reach back out as we would be more than happy to hear from you again.

Kind regards,
Yoto Customer Happiness Team