Yo Telecom Reviews 

1,016
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are professional, polite, and very helpful when setting up new equipment. People also appreciate the clear communication, efficient guidance, and smooth transition provided throughout the entire process. Reviewers often note that engineers go above and beyond to answer questions and ensure everything works perfectly. However, some people mentioned that they encountered ongoing technical problems and experienced slow issue resolution after the installation. A few consumers experienced difficulties with support staff and poor customer service when trying to fix these persistent system errors. Reviewers noted that dealing with these recurring equipment failures and system shutouts caused considerable frustration.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Service

Customers had positive experiences with service, frequently highlighting efficient installations and friendly... See more

Customer service

People report positive experiences with customer service, highlighting that team members are polite,... See more

User experience

Clients share positive opinions on user experience, highlighting great service, speedy installations, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service! Geoff was very competent and skilled in his job role and was a pleasure to meet. Took time to explain the job required and the way equipment worked in a way that was easily unde... See more

Rated 5 out of 5 stars

Geoff came on Thursday after travelling from Edinburgh to the north west. He explained everything along the way whilst updating our system to the cloud which involved a new installation of our curren... See more

Rated 5 out of 5 stars

Geoff visited to update our broadband and VOIP phones, and arrived when expected. He explained everything he was doing, where he would need to be in the building and even waited until we had finished... See more

Rated 5 out of 5 stars

Yo Telecom have been super efficient from day one. Jack has kept me informed at all stages of the onboarding process and is always friendly and helpful. Absolutely fantastic customer service. It gives... See more


Company details

  1. Telecommunications Service Provider

Information provided by various external sources

Yo Telecom's purpose is to help businesses increase their success. We achieve our purpose by bringing businesses into the 21st century with their communications.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,016)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

The whole process from start to finish was very straight forward and clearly explained. I was updated with progress by Simon Fraser until the system was fully operational. Couldnt fault his excellent communication and efficient service.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Graham Pyne

Graham Pyne, was very professional, patient and clear when explaining the new telephone system to me. No matter how small the query he didn't mind, also making sure I felt confident with the system before he left the practice. A great experience from a telecom company.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, good communication and speedy installation. Joe and Liam were super helpful and we would highly recommend.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

James from the Yotelecom support team…

James from the Yotelecom support team helped with my issue today. He did a fantastic job, was very professional , efficient and made sure my phone was back working again. Many many thanks Denisa from Primo Dental Saltford, Bristol

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Geoff came on Thursday after travelling…

Geoff came on Thursday after travelling from Edinburgh to the north west. He explained everything along the way whilst updating our system to the cloud which involved a new installation of our current system. He did a fantastic job and was very polite, conscientious & courteous making the whole experience seamless. We would highly recommend Geoff, thanks for a great job

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Martyn did a fantastic job installing…

Martyn did a fantastic job installing our phone system! He was professional, efficient, and made sure everything was set up perfectly. He took the time to answer all of our questions and made the whole process really easy to understand. We really appreciate his help and would definitely recommend him to anyone needing phone installation or support.⭐️⭐️⭐️⭐️⭐️

10 October 2025
Unprompted review
Rated 5 out of 5 stars

We recently switched to Yo…

We recently switched to Yo Telecommunications and the whole process was seamless from start to finish. A special thank you to Dee and Jonathon, the engineers, who were fantastic throughout — professional, friendly, and incredibly supportive.

Any issues were resolved instantly, and they even assisted with technical problems that weren’t their direct responsibility, which really went above and beyond expectations.

The transition was smooth, stress-free, and handled with genuine care. Dee, Jonathon, and the wider Yo Telecom team are an absolute credit to the company. I would highly recommend Yo to anyone looking to change providers.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

jonathan

Jonathan was great with helping us with exactly what the problems were. Very friendly and effective

24 September 2025
Unprompted review
Rated 5 out of 5 stars

“At Churchview Dental Practice we…

“At Churchview Dental Practice we upgraded our phone system and WiFi, and the difference has been excellent. Calls are easier to manage, internet speeds are much faster, and everything runs smoothly. Great service and support throughout — highly recommended.”

18 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look