Yo Telecom Reviews 

1,016
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are professional, polite, and very helpful when setting up new equipment. People also appreciate the clear communication, efficient guidance, and smooth transition provided throughout the entire process. Reviewers often note that engineers go above and beyond to answer questions and ensure everything works perfectly. However, some people mentioned that they encountered ongoing technical problems and experienced slow issue resolution after the installation. A few consumers experienced difficulties with support staff and poor customer service when trying to fix these persistent system errors. Reviewers noted that dealing with these recurring equipment failures and system shutouts caused considerable frustration.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Service

Customers had positive experiences with service, frequently highlighting efficient installations and friendly... See more

Customer service

People report positive experiences with customer service, highlighting that team members are polite,... See more

User experience

Clients share positive opinions on user experience, highlighting great service, speedy installations, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service! Geoff was very competent and skilled in his job role and was a pleasure to meet. Took time to explain the job required and the way equipment worked in a way that was easily unde... See more

Rated 5 out of 5 stars

Geoff came on Thursday after travelling from Edinburgh to the north west. He explained everything along the way whilst updating our system to the cloud which involved a new installation of our curren... See more

Rated 5 out of 5 stars

Geoff visited to update our broadband and VOIP phones, and arrived when expected. He explained everything he was doing, where he would need to be in the building and even waited until we had finished... See more

Rated 5 out of 5 stars

Yo Telecom have been super efficient from day one. Jack has kept me informed at all stages of the onboarding process and is always friendly and helpful. Absolutely fantastic customer service. It gives... See more


Company details

  1. Telecommunications Service Provider

Information provided by various external sources

Yo Telecom's purpose is to help businesses increase their success. We achieve our purpose by bringing businesses into the 21st century with their communications.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,016)

76 reviews in the last 12 months

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Rated 1 out of 5 stars

Sold up the stream and worse off financially!

We signed the contract in July 2025, they started charging us alongside the current telecom provider.... we were then charged a termination fee from the telecom provider of which prior to the signing of the contract they sold us the package stating they will pay for any charges.... I have been chasing for months and to date we have received zero reimbursement from Yo Telecom, just keep getting fobbed off with excuses on the refunds...

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service!

Geoff was very competent and skilled in his job role and was a pleasure to meet. Took time to explain the job required and the way equipment worked in a way that was easily understandable. Answered all questions we asked and provided support and information guides for the future. Kept us fully up to date for the duration of the fitting and service.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Yo Telecom have been super efficient from day one. Jack has kept me informed at all stages of the onboarding process and is always friendly and helpful. Absolutely fantastic customer service. It gives me confidence going forward to know that if there are any problems, Yo Telecom will sort it.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Lot of promises, partial delivery

Are with YoTelecom since 2024. The initial part when we were discussing our needs and wants was very pleasant and rep really spent the time to cover everything. This is all pros. Once you sign the contract and installation started we ran into problems after problems what initial deemed as non-existent challenge. It took them 3 full months and three different engineer to set up everything up. What was agreed in the initial contract are partially not fulfilled as they retired their WiFi marketing system. This was a biggie as we hoped to ditch Mailchimp what would make the whole thing worthwhile to switch over. All in we are paying more for partially inferior system with no prospect of anything changing. Unfortunately I stuck with them for another 3.5 years. I wouldn't recommend them.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Installation

Joe was fantastic during the installation of our phone system. Professional and polite throughout, always on time and a pleasure to deal with. Looking forward to using our new phone system

20 November 2025
Unprompted review

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