Yolla Calls International OÜReviews 

524
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, reviewers had a great experience with this company. Customers found the app to be very useful and easy to use, enabling affordable international calls with clear audio quality. Many appreciate the reasonable pricing and the convenience it offers for staying connected while traveling or calling loved ones abroad. The service is often highlighted for its efficiency and reliability, providing a great solution for international communication needs. However, some people experienced issues with calls not connecting to specific countries or numbers, and occasional problems with call quality like disconnections or one-way audio. A few users also noted that the app's balance refresh was not immediate after topping up, and some found the interface unclear in certain areas.

What people talk about most

Service

Consumers find service to be ambiguous, with many praising its affordability, good network, and ease of use... See more

Price

Customers consistently note ambiguous experiences with price, with many praising the affordable rates for... See more

Customer communications

People report ambiguous experiences with contact, with some customers praising supportive agents and easy... See more

Application

Reviewers mention ambiguous feedback about the app, with many praising its reliability and affordability for... See more

User experience

Clients share positive opinions on user experience, with many finding the app easy to use, intuitive, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought credit but can't call any Irish numbers, keeps saying they can't route. Completely pointless. Tech support could only say "Thats just how it works" --- They have since refunded my... See more

Company replied

Rated 4 out of 5 stars

So far I'm happy. It has worked relatively well for me as I travel the world. What could be improved? 1) Sometimes the quality of the calls is somewhat poor (audio fades in an our or there is so... See more

Company replied

Rated 5 out of 5 stars

Brilliant app enabling affordable calls to any phone worldwide . I have been using it for over a year and it has save a huge amount of money! Easy to use interface, and automatically picks up you... See more

Company replied

Rated 5 out of 5 stars

Great for calls and travel data I’ve been using Yolla not only for international calls, but also Yolla eSIM while traveling in Greece and Turkey. Everything worked perfectly. The calls are clear, a... See more

Company replied


Company details

  1. Phone and Internet Service
  2. Software Company

Written by the company

Yolla is changing the way people keep in touch with people abroad. Whenever you need to make an international call, choose Yolla. Be yourself – keep your existing phone number and still be able to make cheap international calls. Yolla is an app that gives you a unique international calling experience.


Contact info

4.0

Great

TrustScore 4 out of 5

524 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(524)

159 reviews in the last 12 months

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Rated 4 out of 5 stars

Your calls better than other similar…

Your calls better than other similar apps and mode of payment easy but have to a bit reduce the cost

16 October 2025
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Hello Charles,
We’re glad to hear that you find Yolla better than other calling apps and that our payment options are convenient.
If you’d like, please reach out to our support team in the app chat or at hi@yollacalls.com
— they’ll be happy to share a promo code for your next top-up. 💙

Rated 1 out of 5 stars

I was the second time the call was…

I was the second time the call was unable to be connected. I live in Stockholm and this morning I tried to call a hospital laboratorium in Stockholm three times and the call was unable to be connected. I can only hear "there is a technical problem the call cannot be connected". Do not use this app if you need to call hospital or health care centers. Buy a local refill card if it is possible!

8 October 2025
Unprompted review
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Dear ML,
We couldn’t find any record of your message to our support team, but we did locate your recent call attempts.
It seems that you previously connected successfully to another country, so the issue may be specific to calling Stockholm from a Swedish number. In some cases, such calls can be blocked by the local operator if you are not in roaming, since Yolla is designed primarily for international calls.
We'd like to look into this and help resolve the problem, please contact us via our support chat in Yolla or via hi@yollacalls.com — we’ll be happy to assist or refund you.
Alternatively, you can try calling from a local SIM card if available.
We’re always here to help and truly hope you’ll reconsider your opinion of our service.

Rated 5 out of 5 stars

The card works well

The card works well

7 October 2025
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Hi Nikky,
Thanks for your feedback! We’re glad to hear everything works well for you 🙏 If you ever have questions or suggestions, feel free to reach us anytime via the in-app chat or at hi@yollacalls.com.

Rated 5 out of 5 stars

Wonderful connection

Using Yolla has been very effective. The line is clear and very convenient.

4 October 2025
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Hi L.B.,
Thank you for your kind feedback! We’re glad you enjoy Yolla’s clear and convenient connection 🙏 If you ever have questions or suggestions, feel free to contact us anytime via the in-app chat or at hi@yollacalls.com.

Rated 5 out of 5 stars

They should go have video calls

They should go have video calls

29 September 2025
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Hi Iván,
Thank you for your 5★ review and suggestion! 🙏 At the moment Yolla focuses on international voice calls, but we’ll gladly share your idea about video calls with our team. If you ever need help, you can always reach us via the in-app chat or at hi@yollacalls.com.
Have a good day!

Rated 1 out of 5 stars

I can’t even here the other person even…

I can’t even here the other person even her to hear me , most of the time calls do get thru

29 September 2025
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Hi Fatima,
We’re sorry about the sound issues 😔

We reached out to you via email to help resolve the problem and compensate for the inconvenience. We truly hope you’ll give Yolla a second chance — we’d love to change your experience for the better!

Rated 5 out of 5 stars

Reliable

The price is reasonable and reable

29 September 2025
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Hi Fikre,
Thank you for your feedback! We’re glad you find Yolla both reliable and reasonably priced 🙏 If you ever need help or have questions, please reach us anytime via the in-app chat or at hi@yollacalls.com.

Rated 5 out of 5 stars
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Hello,
Thank you for your kind words! We’re happy to know you’re enjoying Yolla 🙏 If you ever need help or have suggestions, feel free to reach us via the in-app chat or at hi@yollacalls.com

Rated 5 out of 5 stars

As for me all works pretty well.

As for me all works pretty well.

29 September 2025
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Hi Александр,
Thank you for your feedback! We’re happy to hear everything works well for you 🙏 If you ever have questions or suggestions, feel free to reach us via the in-app chat or at hi@yollacalls.com.

Rated 3 out of 5 stars

Calls keep cutting off or distorted

Calls keep cutting off or distorted

29 September 2025
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Hello,
Sorry to hear about the dropped and distorted calls. Please note we contacted to you via email and trying to resolve this issue. We hope you will be on contact with us to help us with it.
Sincerelly, Yolla Customer Care Team.

Rated 5 out of 5 stars

Call lines are very clear

28 September 2025
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Hi Mary,
We’re happy to hear you enjoy the clear call quality with Yolla! Thanks for sharing your feedback 🙏 If you ever need help or have questions, feel free to contact us via the in-app chat or at hi@yollacalls. com.

Rated 5 out of 5 stars

Awesome App

The most important thing that I like about Yolla is the charges and clarity of calls.

27 September 2025
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Hi Revai,
We’re glad to hear you enjoy Yolla’s clear calls and affordable rates! Thank you for sharing your feedback 🙏 If you ever need assistance or have suggestions, feel free to reach us via the in-app chat or at hi@yollacalls. com.

Rated 5 out of 5 stars

connection is good

They help me a lot to work confidential what I know but I am skery to do or to talk

21 September 2025
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Hello! Thank you for your feedback. Yolla is designed to make international calling simple and reliable. If you ever face any issues or have concerns, please contact us through the in-app chat or at hi@yollacalls.com — we’ll be glad to assist you.
Have a nice day!

Rated 5 out of 5 stars

Good connection abroad

Good connection abroad

17 September 2025
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Hi there,
Thank you for your feedback! We’re happy Yolla helps you stay connected while abroad. We’ll keep working to provide you with reliable and affordable calls wherever you travel.
Have a good day :)

Rated 5 out of 5 stars

Good sound quality

Good sound quality, easy to connect

19 September 2025
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Hello Haide!
Thanks a lot for your kind words 💙 We’re glad Yolla gives you clear sound and easy connections. We’ll keep working to ensure reliable and affordable calls wherever you are.

Rated 1 out of 5 stars

Bad customer service

Bad customer service. You pay for the cheap 7 minutes and you are not able to make calls. You also can’t speak to customer service.
One of the worst service l have received .

16 September 2025
Unprompted review
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Dear Consumer,

We sincerely apologize that you have encountered such a problem. We want to help you resolve it as soon as possible.

However, we were unable to find your inquiry in our support chat or at hi@yollacalls.com. If you have not yet contacted us for assistance, we will not be able to provide you with the necessary support :(

Therefore, we kindly ask you to contact our support and describe the problem you have encountered. Also we will compensate your expenses.

We will be happy to help you and try to change your opinion about Yolla!


Sincerely,
Yolla Team

Rated 5 out of 5 stars

My experience has been great

My experience has been great, very satisfied with the connection process, and call quality.

14 September 2025
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Hello Gianni,
Thank you for your kind feedback! We’re glad to hear you’re satisfied with Yolla, both with the connection process and call quality. Your support means a lot to us!

Rated 4 out of 5 stars

Satisfactactory results given the costs.

The line when connected was ok though a bit soft.

The cost was competitive.

12 September 2025
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Hello Qsk,
Thank you for your feedback! We’re glad you’re satisfied with Yolla’s value for money. Regarding the sound, please contact us via the in-app support chat or at hi@yollacalls.com — we’ll check this for you and work to improve your call experience.
Have a good day!

Rated 5 out of 5 stars

Great app

It is easy to make a phone call and connection was very good. I am happy to use this app. Very convenient to use when I am traveling different countries.

9 September 2025
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Hi there,
Thank you so much for your kind words! We’re delighted to hear that Yolla makes it easy and convenient for you to stay connected while traveling, and that the call quality has been very good. We truly appreciate your support!

Rated 1 out of 5 stars

Waste of money

I made several really important calls to Australia, and each time I got cut off because the other side couldn't hear me. I tried on 2 devices, with 2 different headsets and on speaker and without. A total waste of money.

9 September 2025
Unprompted review
Yolla Calls International OÜ logo

Reply from Yolla Calls International OÜ

Hello Simone Evans,
We’re very sorry to hear about the issues you faced with your calls to Australia. This may have been caused by a problem on the route. We kindly ask you to contact our support team through the chat in the Yolla app and share the details — we’ll fix the issue and compensate you for the expenses.

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