I have had good experiences at the YHA in the past but I'm done with them now. I needed to cancel a booking due to illness and cancelled in good time. The policy is though that if you use a discount c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Family of 5 had an amazing week staying in a Bell Tent in Manorbier; friendly site, very clean well equipped kitchen and bathroom facilities. Only negative was the breakfast, it was very expensive fo... See more
Company replied
Good budget stay. The room was clean and comfortable, and it was fine for a low-cost overnight stay. The hotel is a former setup with basic facilities. The only downside was the shared toilets, which... See more
After 5 nights at YHA Cheddar in Somerset our stay was excellent. Location was superb for access to Wells Glastonbury and Bath was an hour by car. Staff went the extra mile, position of hostel beside... See more
Company replied
Company details
Information provided by various external sources
High quality, low cost hostels, camping & glamping. Suitable for families & backpackers across 180+ locations - Book Direct with YHA for the best price!
Contact info
Dimple Road, DE4 3YH, Matlock, United Kingdom
- 01629 592 700
- customerservices@yha.org.uk
- yha.org.uk
3.3
Average
542 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The location of this yha is excellent…
The location of this yha is excellent you are right next to the water and close to Ambleside. We didn’t use our car all weekend choosing to walk or use the bus. The facilities are very clean and there is lots of space. The staff are friendly and welcoming
27 January 2023
Unprompted review
Reply from YHA
Hi there, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel team, and facilities fulfilled your expectations. We hope we are able to welcome you back again soon.
We love this hostel
We love this hostel, especially in the colder months.
28 January 2023
Unprompted review
Reply from YHA
Dear Kate, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and we hope we are able to welcome you back again soon.
Location stunning
Location stunning, staff friendly and helpful. The hostel is cheerful and so close to the sea.
30 January 2023
Unprompted review
Reply from YHA
Dear Claire, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel team and location fulfilled your expectations. We hope we are able to welcome you back again soon.
Lakeside hostel!
Great hostel in an amazing location! Staff are super friendly and everywhere was clean and tidy.
29 January 2023
Unprompted review
Reply from YHA
Dear Mia, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel team, location and cleanliness fulfilled your expectations. We hope we are able to welcome you back again soon.
Great accommodation in central London…
Great accommodation in central London at an affordable price.
26 January 2023
Unprompted review
Reply from YHA
Dear Marteno, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our accommodation value fulfilled your expectations. We hope we are able to welcome you back again soon.
Another fabulous School residential
Another fabulous School residential. All children and staff had a fabulous time and memories were made by all. Thank you for a fabulous experience.
26 January 2023
Unprompted review
Reply from YHA
Dear Sarah, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.
Reply from YHA
Dear Jackie, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel team and accommodation standards fulfilled your expectations. We hope we are able to welcome you back again soon.
Reply from YHA
Dear James, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our accommodation fulfilled your expectations. We hope we are able to welcome you back again soon.
just good
The youth hostel gave a great experience for my group and me as a group leader. Far more than value for money, it is a positive caring and safe environment where you can come as you are -young and old- and enjoy a break as well as allow focus on the project at hand.
25 January 2023
Unprompted review
Reply from YHA
Dear Nanette, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We pride ourselves on providing a safe and welcoming space, so it is lovely to hear you feel this way. We hope we are able to welcome you back again soon.
Smart modern hostel in short walking…
Smart modern hostel in short walking distance of York City Centre via a lovely riverside walk. Friendly staff and lovely fellow hostellers make this a nice option for your city break.
21 January 2023
Unprompted review
Reply from YHA
Hi there, thank you for reviewing your stay at YHA York. We are very pleased to hear you enjoyed your stay with us and that our hostel team, facilities and location fulfilled your expectations. We hope we are able to welcome you back again soon.
YHA Grasmere - excellent
Another great visit to YHA Grasmere, all spotlessly clean, staff extremely helpful and friendly and the food very good.
18 January 2023
Unprompted review
Reply from YHA
Dear Paul, thank you for reviewing your stay at YHA Grasmere. We are very pleased to hear you enjoyed your stay with us and that our hostel team, cleanliness and food fulfilled your expectations. We hope we are able to welcome you back again soon.
Mean-spirited staff wouldn't offer…
Mean-spirited staff at Rotherhithe London wouldn't offer anywhere to store a medium sized shoulder bag but a tiny box in the shared room which was much too small, so I had to carry it everywhere like a tramp because it contained an expensive camera and laptop.
I used them for years before this and had never come across such a problem. It made my stay unnecessarily unpleasant, I've never given them a second look since.
10 March 2022
Unprompted review
Reply from YHA
Hi there, thank you for your review. We are sorry to hear you were disappointed with your recent stay and would like to investigate this further for you. Please email us: customerresolutions@yha.org.uk.
This makes me angry
This makes me angry. I have just spent considerable time completing a detailed survey. DO NOT ASK ME TO DUPLICATE MY TIME AND EFFORT BY UNNECESSARILY DOING THE EXACT SAME EXERCISE ALL OVER AGAIN FOR YOUR BENEFIT.
25 December 2022
Unprompted review
Home away from home.
This is a welcoming hostel attracting many interesting visitors. Well run by friendly and knowledgeable staff.
22 December 2022
Unprompted review
Fabulous hostel
Fabulous hostel. Situated on the South Downs Way and right nest to Southease Station with trains to Brighton and Newhaven.
Clean, friendly staff and fantastic value for money.
16 December 2022
Unprompted review
Excellent stay at YHA Whitby
Excellent stay at YHA Whitby. Great, clean facilities, superbly helpful and friendly staff.
21 December 2022
Unprompted review
Lovely stay - will return!
This was my first stay at a youth hostel and I will definitely return to Ambleside and look into staying at other hostels. Really good value to stay in a room on my own with shared bathroom and the self catering arrangements worked really well.
20 December 2022
Unprompted review
Beautiful location and large hostel well kept
The location is wonderful and the staff are all very friendly. Clean and spacious hostel with pool table, table tennis and some games for kids. We will be visiting again in the summer. Only thing the mattress is not exactly the best.
23 December 2022
Unprompted review
Fantastic
Safe, comfortable, welcoming and friendly staff and excellent value for money.
20 December 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.