I was impressed how easy Yeti made it to send back and receive a new cooler!! Sent a few pictures of the defective lid on my cooler and received email within a day with return details. Yeti truly stan... See more
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The zipper on my cooler was getting snagged around the front corner making it difficult to open and close(It is approximately 2 1/2 years old). I emailed a pic to Yeti showing the problem area. They... See more
I never write reviews on products then again I never had this kind of experience with something we had for many years with no issues and normally you have to jump through so many hoops you just give u... See more
Yeti is always prompt and efficient with any warranty claim I have ever done. Their warranty is why I stick with them for all of my rugged gear - water bottles, coffee cups, coolers, tote bags and mor... See more
Company details
Written by the company
Roy and Ryan Seiders founded YETI in 2006 based on a deep love for the outdoors and the belief that if something doesn’t work, fix it. And if it doesn’t exist, build it. Since then, we've been designing products that last for generations, get you out into the Wild, and keep you there longer. The coolers Roy and Ryan grew up with couldn’t meet the demands of serious anglers or last in the relentless Texas heat. So they made their own – designing the legendary Tundra® with enough insulation to keep ice for days and durability to last a lifetime. We’ve expanded into other products and categories since those first coolers, but our bull-simple approach to design hasn’t changed. Focus on quality. Design for durability. Never cut corners on form or function. It’s the same philosophy we’ve used to make drinkware, soft coolers, chairs, bags, cargo and more. Built for the Wild™ means it’s built to last. From hog hunts to happy hours and the backcountry to back stage, our products have been embraced by communities and outdoor pros across the world all connected through a single common thread – that the gear you rely on should never let you down.
Contact info
Austin, United States
- https://www.yeti.com/contact-us.html
- yeti.com
4.5
Excellent
22K reviews
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Return for zipper broken
Return for zipper broken. Got a new cooler. Customer for life
12 October 2026
Personalize for a souvenir on trips.
I love the Yeti cups. I get them personalized with Names, location and the year for everyone on our girls trips.
Perfect for drinks by the pool or beach.
We have quite a collection.
12 October 2026
Rambler Replacement
Yeti replaced my customized rambler quickly and hassle free.
Great company.
12 October 2026
Paint peeling at base
My painted cup was peeling at the base leaving pink paint bits on furniture. My furniture and other people’s. It was returned in a fairly timely manner after I packaged my faulty mug up and sent it back to Yeti. Warranty was fulfilled. I would’ve liked the whole process to have been accomplished a little faster so that was my only concern.
5 October 2026
You can't go wrong with Yeti products
You can't go wrong with Yeti products. I have a collection of 8 cups of various sizes. Love and use them all regularly.
The one time I had an issue, customer service stepped in and replaced the lid for free.
Count me in as a regular customer for life.
12 October 2026
It was easy!
12 October 2026
Excellent service as always from…
Excellent service as always from Yeti’scustomer service department.
12 October 2026
Easy process with great communication
Easy process with great communication. Very impressed with the overall experience from submitting my claim, to returning my cooler, and speed of receiving new cooler.
15 August 2026
No questions asked replacement
No questions asked replacement, just as you’d expect from Yeti.
12 October 2026
Contacting the company was positive
Contacting the company was positive. I sent a photo to show the problem. They verified the mug could be replaced and told me how to return it. I couldn’t get the same color but that was ok with me. I mailed it and received the replacement in a reasonable amount of time. That’s what makes purchasing from Yeti a good idea.
12 October 2026
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Overpriced with Mediocre Customer Service
They have an absurdly small window for returning an RMA item and a similarly annoying process. For the cost of their products customer service should be straightforward and “no questions asked”. Continuously disappointed by Yeti. Their products don't hold up and getting a replacement is like pulling teeth.
5 October 2026
Reply from YETI
Hi Jesse,
Thank you for sharing your feedback around our return window. Your exchange is still open at this time if you would like to proceed with your exchange.
Let us know if you need any assistance with your return.
Frankly they did more than was even…
Frankly they did more than was even necessary in order to take care of the issue. I had a problem with one of the gaskets failing. I would have been happy with just getting a new gasket but they replaced the entire unit and I sent the old unit back (at their expense).
12 October 2026
The process was simple and easy
12 October 2026
Really good customer service with a…
Really good customer service with a fast warranty turn around!
12 October 2026
It was very fast and easy to warranty…
It was very fast and easy to warranty my yeti cooler. When I filled out the information the warranty claim it felt so quick within a few hours, I received an email stating instructions and within a few days I had sent my cooler off and within 2 weeks I received a brand new cooler. Very satisfied 😄
5 October 2026
Great Warranty care!
I had an issue with one of my Yeti coolers and they replaced it without any hassle.
12 October 2026
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