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YETI Reviews 

21,736
•
TrustScore 4.5 out of 5

4.5

Camp
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Review summary

Created with AI, based on recent reviews

Considering 8,197 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the top-notch quality of the gear and mention that support representatives handle warranty claims quickly and efficiently. Consumers deeply appreciate the seamless exchange process and state that the business truly stands behind its items without unnecessary hurdles. However, some people mentioned recurring issues with leaking lids or faulty zippers that persisted even after receiving replacements. Others experienced delayed email responses and communication challenges when trying to resolve their problems through customer support. A few reviewers also noted that having to select alternative colors during exchanges was sometimes disappointing.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the high quality of items... See more

Customer service

Consumers find customer service to be positive, highlighting helpful support agents who honor warranties and... See more

Warranty

Users describe positive interactions with warranty service, noting that the brand stands behind their... See more

Quality

Reviewers mention ambiguous feedback about quality, with several consumers praising top-notch drinkware and... See more

Service

People report positive experiences with service, noting that the team is very thorough, helpful, and handles... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was impressed how easy Yeti made it to send back and receive a new cooler!! Sent a few pictures of the defective lid on my cooler and received email within a day with return details. Yeti truly stan... See more

Rated 5 out of 5 stars

The zipper on my cooler was getting snagged around the front corner making it difficult to open and close(It is approximately 2 1/2 years old). I emailed a pic to Yeti showing the problem area. They... See more

Rated 5 out of 5 stars

I never write reviews on products then again I never had this kind of experience with something we had for many years with no issues and normally you have to jump through so many hoops you just give u... See more

Rated 5 out of 5 stars

Yeti is always prompt and efficient with any warranty claim I have ever done. Their warranty is why I stick with them for all of my rugged gear - water bottles, coffee cups, coolers, tote bags and mor... See more

Company details

  1. Camp
  2. also in
  3. Hunting and Fishing Store

Written by the company

Roy and Ryan Seiders founded YETI in 2006 based on a deep love for the outdoors and the belief that if something doesn’t work, fix it. And if it doesn’t exist, build it. Since then, we've been designing products that last for generations, get you out into the Wild, and keep you there longer. The coolers Roy and Ryan grew up with couldn’t meet the demands of serious anglers or last in the relentless Texas heat. So they made their own – designing the legendary Tundra® with enough insulation to keep ice for days and durability to last a lifetime. We’ve expanded into other products and categories since those first coolers, but our bull-simple approach to design hasn’t changed. Focus on quality. Design for durability. Never cut corners on form or function. It’s the same philosophy we’ve used to make drinkware, soft coolers, chairs, bags, cargo and more. Built for the Wild™ means it’s built to last. From hog hunts to happy hours and the backcountry to back stage, our products have been embraced by communities and outdoor pros across the world all connected through a single common thread – that the gear you rely on should never let you down.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

22K reviews

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4.5

All reviews

(21,736)

7,742 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Poor quality for the money

$50 for a tumbler and two lids break. And the replacement they sent doesnt fit.

5 October 2026
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Reply from YETI

Hi Patrick,

Our records indicate that you were sent a 30oz Stronghold Lid, by request. This lid is compatible with the 30oz Travel Straw Mug you have. If you received a different lid in error, please let our team know so that we can address that.

Rated 1 out of 5 stars

I things aren't as good as they used to be, including my old Yeti

I shouldn't have to send back my original Yeti before getting a new one, or pay for a new one and then get reimbursed. Your product is nothing like the first one I bought and it still disappointing even though I use it every day. I can't go without ice water again even though this one does not hold ice cold as well as my old one.
I don't complain about products often but at the same time I also let Gillette know how bad the razors have gotten and I've used them for the last 30 years. They sent me a $25 gift card so I can buy whichever razors I want to. That's a good example of excellent customer service.

12 October 2026
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Reply from YETI

Hi Jeneen,

We appreciate you detailing your feedback around our warranty return process. If you change your mind and would like to follow up on your exchange, please let us know if you need any assistance with your return.

Rated 4 out of 5 stars

Fairly easy to submit for a warranty…

Fairly easy to submit for a warranty claim, but it's still a hassle to submit photos and all that. It also takes a fairly long time, which would be awful if you only had one water bottle and you depend on it. It took almost 4 weeks to get the replacement. Good thing I have 4 of them. All the humans were very nice, and professional.

12 October 2026

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