Yesoul Fitness Reviews 

690
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 521 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently express high satisfaction with the quality of the products, noting they feel remarkably sturdy and well-constructed. Many consumers are delighted with the overall user experience, often praising the fantastic screen and good sound quality. However, some people mentioned issues with the delivery timeline, with warnings about potential waiting periods for shipment. A few other people also felt that customer support was unhelpful, detailing incidents where the company was unresponsive or demanded excessive troubleshooting from the user. Additionally, some buyers reported problems like receiving incorrect parts or experiencing product malfunctions right after use.

What people talk about most

Product

Consumers find the product to be positive, highlighting that the fitness equipment is sturdy, well-made, and... See more

Quality

Clients share positive opinions on quality, highlighting that the equipment feels sturdy, well-constructed,... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that the support team is exceptionally... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the bike is easy to assemble and... See more

Delivery service

Customers had ambiguous experiences with delivery_service. While some reviewers praised the exceptionally... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Aug 20 - Edit: While slow, it ended up taking over a month to get settled, I will say that Yesoul returned my money and did not try and get out of it. Their emails always take 1-2 days to respond,... See more

Company replied

Rated 4 out of 5 stars

Really affordable and great value for money. We found intallation videos especially for the treadmill to be not extremely helpful but the instruction manual that came with was much better and easy to... See more

Rated 5 out of 5 stars

I looked at a lot of bikes before purchasing this one, and I’ve not been dissapointed. The delivery was fast and efficient and the bike is sturdy and well made. The app has so many options, it’s brill... See more

Rated 5 out of 5 stars

I recently purchased a Yesoul recumbent bike as a replacement for a ten year old model that had served me well. This new bike is outfitted with a large screen for exercise programs or just connecting... See more


Company details

  1. Fitness Equipment Store

Written by the company

At Yesoul Fitness, we're passionate about revolutionizing the way you approach health and fitness. By leveraging the latest technology, we offer a range of smart fitness equipment and interactive training solutions designed to make your workouts more efficient, engaging, and accessible. Our products seamlessly integrate with mobile applications to provide you with personalized fitness guidance, real-time feedback, and a diverse array of online classes that cater to different fitness levels and preferences. We believe in combining high-quality hardware with innovative software to create a holistic fitness experience that motivates you to lead a healthier lifestyle, regardless of where you're starting from. Whether you're a seasoned fitness enthusiast or just beginning your journey, we provide the tools and support you need to achieve your health and fitness goals. At Yesoul Fitness, we're more than just a brand; we're a community dedicated to helping you become the best version of yourself.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

690 reviews

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Replied to 100% of negative reviews

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4.3

All reviews

(690)

599 reviews in the last 12 months

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Rated 5 out of 5 stars

Really happy with the Yesoul T3S Treadmill

Just bought the Yesoul T3S Treadmill, the machine is great, relatively simple to build and had it up and running in about an hour. Very happy with it. I needed some help from customer service and was particularly impressed with how helpful they were and how personally they dealt with my query. If I needed any more equipment I'd definitely use Yesoul.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Yesoul Set-up

I recently received my Yesoul G1M Max bike. Assembly was easy. My only issue was trying to set up the screen share. Customer service was extremely responsive (within 24 hours). They gave me troubleshooting direction & discovered I needed to disable DeX to access Screen casting. It's nice to work with a company that takes pride in their customer service & product. I've used my bike several times and love the smooth ride! Thank you!

15 March 2026
Unprompted review
Rated 5 out of 5 stars

The Yesoul treadmill is fantastic

The Yesoul treadmill is fantastic. Putting it together was simple and the screen and app are easy to use. I ordered the treadmill and row machine bundle. My row machine was out of stock but the support team was very friendly and helpful in finding out how long it would be until it arrived. I definitely recommend Yesoul to anyone that is looking for a affordable and well built machine.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

g1m Max bike

I got the g1m Max bike. It's a great bike and it's really quiet. So far I like the app as well

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Great price and easy setup

Great price and easy setup. Only used it a few times, so durability is TBD. The only downside is that the Bluetooth speaker requires the wire to be plugged in to work.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Bike and Rower!

We bough the stationary bike last summer and loved it so much that we wen ahead and purchased the rower to go with it! My husband is 6'4" and somehow fits on both pieces of equipment which almost never happens. We highly recommend both of these options for any home gym.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service and Product Quality

I ordered a bike from Yesoul and then later decided to buy the treadmill and rowing machine because a) the bundle offer is such good value, and b) the bike we received is really good.
More importantly than the quality of the bike has been the support I received from the Customer Services team. When I sent an enquiry, I received a response almost immediately and they have been available and on standby to answer all of my queries. They have all been so helpful and it's so nice to work with a Customer Service team who I know I can actually get a response from.
Thank you to the Yesoul team for the great customer service and quality products.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

G1M MAX Cycling Bike

I ordered the bike online was a little apprehensive to do it but the price was very appealing. Communication was good. They explained this was their busy season and delivery would be a little later than normal. Assembly was easy, instructions easy to follow. Bike works perfectly and meets my expectations.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Quality & Seamless Tech – A Total Game Changer

I couldn’t be happier with my Yesoul G1 MPlus. Right out of the box, the build quality is fabulous—it feels sturdy, high-end, and provides an incredibly smooth, whisper-quiet ride.
​The standout for me is the tech; screen mirroring to a larger display is seamless, making the workouts feel immersive. Speaking of workouts, the classes are brilliant and keep me motivated every day. To top it off, the customer service has been nothing short of incredible. If you’re on the fence, jump off and buy it. 100% recommended!

11 March 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

Order and delivery of the bike really good, however arrived and doesn't work, customer service horrendous no resolution other than told to try and fix it myself. DO NOT BUY FROM THIS COMPNAY TYPICAL CHINESE RUBBISH

10 March 2026
Unprompted review
Yesoul Fitness logo

Reply from Yesoul Fitness

Dear Customer,

We’re sorry to hear about your experience and the inconvenience this situation has caused.

Please kindly provide your order number so that we can review your case in detail. A dedicated support specialist will contact you directly to follow up and assist you with the issue.

We appreciate you bringing this to our attention and look forward to helping resolve the matter.

Kind regards,
YESOUL Support Team

Rated 5 out of 5 stars

GIM PLUS BIKE

The journey with Yesoul Fitness has been excellent to date! Their customer service and support via email has been fantastic! I purchased a Gim Plus Yesoul bike and it was delivered very quickly even though I live in Ireland! Thanks to Rachel and the team! I followed the instructions on building the bike and it was very straightforward! Just take your time and enjoy the experience!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

The Yesoul Max Bike is fantastic

The Yesoul Max Bike is fantastic! It’s sturdy, quiet, and the magnetic resistance is smooth. The ability to stream my favourite show while I ride is excellent. Excellent value for a high-quality smart bike!

13 March 2026
Unprompted review

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