Yellowcom Reviews 

958
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 302 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional customer service, noting that staff members are exceptionally friendly, knowledgeable, and patient when resolving technical issues or setting up new systems. People truly appreciate the consistently prompt response times and the remarkably smooth communication throughout the entire installation process. However, some reviewers were not happy with occasional billing surprises, initial order mix-ups, or frequent changes in staff contacts over time. Consumers also mentioned that maintaining a dedicated email trail is very helpful to ensure all service details are clearly tracked when managing account updates.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, frequently highlighting the helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Response time

Consumers find response time to be positive, highlighting that people are consistently greeted with prompt... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth setups and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang the Dublin Support number but ended up speaking to Natalie in Glasgow. Natalie was friendly, helpful and professional in her dealings with me. She found out the issue and kept me informed as to w... See more

Company replied

Rated 5 out of 5 stars

Had Peter out this morning to replace our router, was very friendly and professional, the installation went very smoothly and everything is working perfectly now. We’ve been using Yellowcom for quite... See more

Company replied

Rated 5 out of 5 stars

Michael, helped me reset my router this morning. He was very patient and expalined all the steps clearly. I didnt feel in ant way rushed or silly for asking any questions. It was pretty pain free as t... See more

Company replied

Rated 5 out of 5 stars

We had some broadband issues, I had to call customer service twice, on both occasions the I was met with a polite and helpful person. They called back to keep me in the loop about what was happening a... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. also in
  3. Telecommunications Equipment Supplier

Written by the company

Leading provider of mobile and landline solutions for business


Contact info

  • Clydesdale House, Glasgow Business Park, G69 6GA, Glasgow, United Kingdom

  • yellowcom.co.uk

4.9

Excellent

TrustScore 5 out of 5

958 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(958)

302 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service, and just a special thanks to Keely Sheery for all her help and support. It's greatly appreciated, we're very happy with service and would highly recommend them.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

I've been dealing with this company…

I've been dealing with this company along time and find them easy to work with . Gerard has been looking after my account as few years and he cant do enough for you . he often calls to make sure everything is going as planned and to check your happy with the service

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Thanks To Keely

Nicor have been fortunate to have Keely Sherry as our account manager and when we opened our new offices in Belfast lately Keely made the process smooth and was available and communicated on an ongoing basis throughout. Could t have been better !

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Great service…

Very helpful and helped us set up new card machine while he was here. Very professional and friendly service from Michael R. Great job

14 October 2026
Unprompted review
Rated 4 out of 5 stars

Peter

Peter, came in and straight away figured out what the issue was we were having.
Was friendly and helpful on completing work.

12 October 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your lovely feedback, Mary. We’re delighted to hear that Peter quickly identified the issue and provided such friendly and helpful service.

We’ll be sure to pass your kind words on to him.

The Yellowcom Team

Rated 5 out of 5 stars

Michael and Fintan came out when we had…

Michael and Fintan came out when we had a problem with our WiFi service. They were both very friendly, knowledgeable and had the problems solved in no time.

12 October 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your fantastic feedback, Sinead. We’re delighted to hear that Michael and Fintan were so friendly and knowledgeable, getting your WiFi issues sorted in no time.

We’ll be sure to pass your kind words on to them.

The Yellowcom Team

Rated 5 out of 5 stars

Would like to thank fionnton for…

Would like to thank fionnton for sorting sims out for me

1 October 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your great feedback, Jimmy. We’re delighted to hear that Fionnton was able to get your SIMs sorted.

We’ll be sure to pass your thanks on to him.

The Yellowcom Team

Rated 5 out of 5 stars

Michael and Fionntan did a quick and…

Michael and Fionntan did a quick and efficient job installing our WiFi boosters at our site.

12 October 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your fantastic feedback. We’re delighted to hear that Michael and Fionntan provided such a quick and efficient installation of your WiFi boosters.

We’ll be sure to pass your kind words on to them.

The Yellowcom Team

Rated 5 out of 5 stars

Review - Fionnan Ritchie

Dealing with Fionnan Ritchie who has been really responsive, pro-active, professional and very courteous. He has advised of options, followed-up with details and regular calls to check on service. Robert

12 October 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your fantastic feedback, Robert. We’re delighted to hear that Fionnan has been so responsive, proactive and professional, keeping you informed and checking in regularly.

We’ll be sure to pass your kind words on to him.

The Yellowcom Team

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