Asked to send a trade in kindle pack.to Amazon via Yeep locker. No idea how to use them. Downloaded app. Managed to deposit parcel..eventually. Advised would get a receipt for deposit. Thzt neve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not sure why giving 1 star is an option to be honest. 1. Pin code doesn't work 2. QR code doesn't scan 3. Outsourced customer service who can literally do nothing to help 4. 24/7 available lock... See more
Company replied
Absolutely dreadful service. The app is invasive, laggy, and barely functional. Half the time the lockers won't connect or open, and when they do, your package gets swallowed into the system with no r... See more
Company replied
Absolutely useless! Found my nearest Yeep. Went to deposit a parcel. Followed instructions, and deposited my parcel in a locker. After closing the door, the system asked me if I wanted to change... See more
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Company details
Written by the company
Yeep! is a shared parcel locker network used by major delivery companies to offer a convenient alternative to home delivery. When you choose a locker delivery or return option, your carrier, such as DPD or UPS, manages your parcel, including shipping, tracking and notifications. Yeep! provides the locker infrastructure — a secure place for parcels to be collected or returned — and you collect or return your parcel using a 6 digit PIN or QR code at a time that suits you. Please note: Yeep! does not deliver parcels or manage shipments directly. If you need help with tracking, delays, or missing items, your carrier is usually best placed to assist. What makes Yeep! different is that we operate a carrier-neutral locker network used by multiple delivery companies. Our lockers are 100% battery- and solar-powered, designed for lower environmental impact, and our rapidly growing UK network is focused on making parcel collection and returns more flexible. In simple terms, the carrier delivers and manages the parcel, Yeep! provides the locker, and the customer collects or returns it. We’re proud to support a more flexible and sustainable way to send, collect and return parcels.
Contact info
United Kingdom
- generalenquiries@yeeplockers.com
- yeeplockers.com
1.5
Bad
442 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 2 weeks
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Perfect!
Works just as well as any of the competitors. Fast, reliable and easy to use! Will be using again!
29 July 2026
Unprompted review
Reply from Yeep!
Hi Scott,
Thank you for taking the time to share your experience. We’re pleased everything went smoothly and that you found the service straightforward and dependable.
It’s great to hear you’d use Yeep! again.
Warmly,
Yeep! Team
Terrible service!!!!!
Terrible service!!!!!
Dropped off a high value package at one of the lockers but I received no confirmation or receipt that I had done so. Emailed twice with no communication. Now DPD can't find the package.
20 July 2026
Unprompted review
Reply from Yeep!
Hi Dominic,
We’re very sorry that you were left without any confirmation after depositing a high-value parcel, and that your previous emails did not receive a response. We understand how concerning this must be.
We’ve sent you a private request for a few additional details so we can identify the locker transaction, any previous correspondence, and review this from our side.
Thank you for bringing this to our attention.
Warmly,
Yeep! Team
I would pick no stars if possible
I would pick no stars if possible. There were no confirmation text when I deposited a parcel in a locker. The website is AI so I am left with absolutely no idea where my parcel is. Dreadful company - will advise not to use them in future in
15 July 2026
Unprompted review
Reply from Yeep!
Hi Julie,
We’re sorry that you were left without a confirmation about what happened after depositing your parcel. While parcel confirmations and tracking updates are normally issued through the carrier’s system, we understand how concerning this must've been.
If this is still unresolved, we’ve sent you a private request for a few additional details so we can check the available locker information and see how we may be able to help from our side.
Thank you for your time and understanding.
Warmly,
Yeep! Team
Locker Issue!!
My parcel was delivered to a locker, but I never received any notifications or the code needed to open it. I contacted customer service, and they’re still looking into the issue. I wouldn’t recommend using this locker service; I’d suggest choosing a more reliable option instead.
24 July 2026
Unprompted review
Reply from Yeep!
Hi Shad,
We’re sorry that you were left without the collection code needed to access your parcel. While collection codes and parcel updates are normally issued through the carrier’s system, we understand how frustrating it is to be left waiting without a clear resolution.
You mentioned that customer service is already looking into this. To help us identify the relevant case and check what may be available from our side, we’ve sent you a private request for a few additional details.
Thank you for your patience and understanding.
Warmly,
Yeep! Team
Locker Issue
My parcel was delivered to a locker near Patchway that did not generate a code or QR code. It was returned, and I had to call the sender's customer service to sort it out!!!!!!!!! No tracking or any notifications of the whereabouts of my parcel.
21 July 2026
Unprompted review
Reply from Yeep!
Hi Rica,
We’re sorry about the experience you had and that you were left without a collection code, or clear updates about your parcel. While collection codes and parcel notifications are normally issued through the carrier’s system, we understand how frustrating it must have been to contact the sender yourself before the parcel could be returned and sorted.
Thank you for bringing this to our attention.
Warmly,
Yeep! Team
Vinted parcel vanished
Used these lockers for the first time to post a Vinted parcel via DPD, no issue scanning at a locker but it didn’t issue me with any sort of receipt and within three days it completely went missing in the system. I was able to post this without a label, and I suspect they didn’t add the label on their end!
Weeks later the parcel hasn’t moved, and it’s been difficult to report as a lost item. I will never use these lockers again and have had to remove this as a postage option now! Hoping this saves someone else the ordeal - AVOID!!!
24 July 2026
Unprompted review
Reply from Yeep!
Hi Jenn,
We’re very sorry that you were left without a receipt after depositing your Vinted parcel. While parcel confirmations and tracking updates are normally provided through the carrier’s system, we understand how concerning it must have been to receive no clear update about what had happened.
If this is still unresolved, we’ve sent you a private request for a few additional details so we can check the available locker information and see how we may be able to help from our side.
Thank you for your patience and understanding.
Warmly,
Yeep! Team
Unable to collect from locker / drop off point
Pretty much the same experience as many others on here. UPS have delivered my parcel to a YEEP locker, apparently. No 6 digit code received, so cannot pick up. Parcel has been in the locker coming up for 3 days!!
Contacted the retailer, UPS and YEEP. YEEP say to contact UPS and UPS say contact YEEP. WTF.
If I don’t pick by the end of the day 24th July I won’t be able to and will miss the pick up deadline of 28th July as I won’t be in the country.
Absolutely incredible in this day and age!!!
Again like others I would have left zero stars if there was an option.
Extremely poor and really disappointing.
23 July 2026
Unprompted review
Reply from Yeep!
Hi Phil,
We’re very sorry that you’ve been left unable to access your parcel and passed between different teams, particularly with your upcoming travel plans. We understand how urgent and frustrating this must be.
We can see that you’ve also contacted us through Facebook DM, so we’ll continue the conversation there to keep all the information together and review what may be available from our side.
Thank you for bringing this to our attention.
Warmly,
Yeep! Team
No code, YEEP is a failure
DPD app has told me that it was deposited into the locker but I have not received the pin for the locker i am getting very frustrated and its causing me severe distress, these lockers don't work and need to be removed.
20 July 2026
Unprompted review
Reply from Yeep!
Hi Ben,
We’re very sorry that you have been left unable to access your parcel. While collection PINs are normally issued through the carrier’s system, we understand how distressing and frustrating this has been.
If this is still unresolved, we’ve sent you a private request for a few additional details so we can check the available locker information and see how we may be able to help from our side.
Thank you for your patience and understanding.
Warmly,
Yeep! Team
Will make you angrier than the incredible hulk.
You find the big green locker eventually and then the whole process makes you as mad as the incredible hulk. You find you can't scan the UPS barcode directly so you have to download the app. Once you have done this and scanned the barcode the app will refuse to acknowledge your location stood by the locker. When it eventually does, you'll go round and round in circles of the app being unable to connect to the locker. After 20 minutes you'll eventually give up after you realise it would be quicker to start your own locker company than continue with this green monstrosity.
19 July 2026
Unprompted review
Reply from Yeep!
Hi Robert,
We’re sorry the process was so difficult and that the app and locker connection made what should have been a straightforward return unnecessarily frustrating.
Thank you for taking the time to share your experience. We’ll make sure your feedback is passed to the team as we continue working to improve the customer journey.
Warmly,
Yeep! Team
Abysmal company
Abysmal company, I've just experienced what many have written about below, I've had a parcel get delivered to one of their lockers by UPS with no QR code or pin received to actually open the locker and collect it! The fact the companies are still using this as a delivery option is beyond me! They have no contact info on their website to resolve the issue simply pointing you to the courier and just getting yoyo'd back and forth between the 2, I think I will be writing an article about this company because clearly this is malpractice and this type of experience is clearly the rule rather than the exception so will receive no grace!
19 July 2026
Unprompted review
Reply from Yeep!
Hi Kirill,
We’re very sorry that you were left unable to access your parcel and without a clear resolution after contacting several different teams. While collection PINs are normally issued through the carrier’s system, we understand how frustrating it must have been to receive no information about how to retrieve your parcel.
Please email generalenquiries@yeeplockers.com with the locker location, delivery date, UPS tracking or order reference, and the contact details used for the delivery, quoting your Trustpilot name. This will allow us to review the available locker information and escalate the matter accordingly.
Thank you for your patience and understanding.
Warmly,
Yeep! Team
Stick to InPost
Not sure why giving 1 star is an option to be honest.
1. Pin code doesn't work
2. QR code doesn't scan
3. Outsourced customer service who can literally do nothing to help
4. 24/7 available lockers with Monday-Friday helpline
Why does this company exist?
The Hermes/Evri of postal lockers. Stick to InPost
18 July 2026
Unprompted review
Reply from Yeep!
Hi Karen,
We’re sorry that neither the PIN nor QR code worked, and that you were left feeling there was no effective support available when you needed it.
If this is still unresolved, we’ve sent you a private request for a few additional details so we can look into what happened and see how we may be able to help from our side.
Thank you for your patience and understanding.
Warmly,
Yeep! Team
Wouldn’t even give them 1 star
Wouldn’t even give them 1 star!
Lockers will let you out your items in then, you get no confirmation email. You can not contact yeep you have to contact the carrier. They do not update information so the carrier can come out & collect. My 4 parcels have been sitting in Yeep lockers for 4 days now & no sign of anything happening. AVOID THESE LOCKERS
14 July 2026
Unprompted review
Reply from Yeep!
Hi Jenny,
We’re very sorry that you were left without a clear update after depositing four parcels. While deposit confirmations are normally issued through the carrier’s system, we understand how concerning and frustrating it must have been to receive no indication of what was happening.
Please email generalenquiries@yeeplockers.com with the locker location, approximate drop-off date and times, and any carrier, parcel or QR references you have, quoting your Trustpilot name. This will allow us to check the available locker information and escalate the matter accordingly.
Thank you for your patience and understanding.
Warmly,
Yeep! Team
Absolutely dreadful and awful business…
Absolutely dreadful and awful business model, just parring off all the complaints and support to the couriers which obviously have an internal contact to Yeep.
Purposely used Yeep as my parcel would arrive faster which it did but NO PIN was ever provided. Reaching out to courier for a pin has ended up taking longer than the other delivery options DO NOT USE THIS SERVICE.
17/07/2026 - YEEP! Did reach out and details have been sent yet no response received from their team trying to assist with retrieving the pin. Called UPS for further details just to be told wait another 24 hours for them to send the pin. ABSOLUTE JOKE, I would have better chance getting my package by just typing random PIN codes until it’s correct.
16 July 2026
Unprompted review
Reply from Yeep!
Hi JJ,
We’re sorry that you did not receive the PIN needed to collect your parcel, and that you were left feeling passed between different teams when trying to get help.
If this is still unresolved, we’ve sent you a private request for a few additional details so we can look into what happened and see how we may be able to help from our side.
Thank you for your patience and understanding.
Warmly,
Yeep! Team
Don't use it please..
I deposited a parcel into a YEEP locker a full week ago, and it still has not been collected. More importantly, there seems to be no one I can actually contact about this issue.
The YEEP website tells customers to contact DPD, but DPD customer service keeps passing the responsibility around and only advises me to fill out a form and wait for an investigation. In reality, I strongly suspect that my parcel is still sitting inside the locker.
Throughout this entire process, I have received no emails, no receipt, no confirmation, and no meaningful updates whatsoever. There has been absolutely no feedback from anyone.
At this point, all I want is to get my parcel back from the locker, but nobody seems willing to help or even respond.
16 July 2026
Unprompted review
Reply from Yeep!
Hi Chenhao,
We’re very sorry about the experience you’ve had, and that you were left without any confirmation, or clear way to get help after depositing your parcel.
Please email generalenquiries@yeeplockers.com with the locker location, approximate date and time of drop-off, and any parcel, QR or order reference you have, quoting your Trustpilot name. This will allow us to identify the transaction and review the information from our side.
Thank you for your patience and understanding.
Warmly,
Yeep! Team
Sales review
Monika visited our site to carry out the survey for the YEEP locker. She was friendly, helpful and explained everything clearly. She found the best location for the locker and made the whole process easy.
9 July 2026
Unprompted review
Reply from Yeep!
Hi Anna,
Thank you for taking the time to share your experience. We’re pleased Monika made the first stage of the process feel smooth and straightforward.
We’ll be sure to pass your kind feedback on to her.
Warmly,
Yeep! Team
Amazing support from Garry the BDM
Amazing support from Garry the BDM
For getting everything up and running for me
15 July 2026
Unprompted review
Reply from Yeep!
Hi Selvaramanan,
Thank you for taking the time to share your experience. We’re pleased Garry made the setup process feel smooth and well supported.
We’ll be sure to pass your kind feedback on to him.
Warmly,
Yeep! Team
Very similar experience to someone else…
Very similar experience to someone else on here. I had a very expensive parcel ring to send back to the store. I put it in the locker, only for the locker to say transaction cancelled and the locker shut down - with my parcel LOCKED in there. I am now having to wait for DPD to sort this issue as YEEP has simply said it is nothing to do with them / yet it’s their locker malfunctioning… never ever had this issue with InPost.
15 July 2026
Unprompted review
Reply from Yeep!
Hi Lola,
We’re very sorry that your return remained inside the locker after the screen displayed a cancellation message, and that this is still unresolved.
We can see that you have already contacted us through our general enquiries email. We’re reviewing the existing correspondence and will continue updating you directly by email so that all the information remains together.
Thank you for your continued patience and understanding.
Warmly,
Yeep! Team
No communication or updating of app
Asked to send a trade in kindle pack.to Amazon via Yeep locker. No idea how to use them. Downloaded app. Managed to deposit parcel..eventually. Advised would get a receipt for deposit. Thzt never came. according to app its still waiting for collection 3 days later.
Get an email.from amazon to say
item had been received . Clearly the app is useless.woukd be very reluctant to use this method again.
12 July 2026
Unprompted review
Reply from Yeep!
Hi Caroline,
We’re sorry about the experience you had, and we appreciate you bringing this to our attention. We understand that you did not receive the expected confirmation and the app continued to show the parcel as awaiting collection, even after Amazon had confirmed receipt.
Deposit confirmations and parcel-status updates are normally provided through the carrier’s system, but we recognise how confusing it was to see conflicting information in the app. We’ll make sure your feedback is shared with the relevant team as we continue working to improve the customer experience.
Thank you for your patience and understanding
Warmly,
Yeep! Team
Do not use Yeep lockers !!!
Need to be seriously sorted out, especially when InPost works so well! Had a UPS parcel delivered to a Yeep locker but no code sent to me for collection from Yeep. UPS are currently trying to sort it for me but getting no response from Yeep!
8 July 2026
Unprompted review
Reply from Yeep!
Hi Freya,
We’re sorry that you did not receive the code needed to collect your parcel, and we appreciate you bringing this to our attention.
If this is still unresolved, we’ve sent you a private request for a few additional details so we can look into what happened and see how we may be able to help from our side.
Thank you for your patience and understanding.
Warmly,
Yeep! Team
Absolutely shocking
Absolutely shocking these lockers are allowed to operate. Tried to return a ring I’d bought via this locker was it was advertised to be able to send parcels this way. Did everything as instructed until it came up transaction cancelled and never gave me my parcel back - the locker then shut down. No customer service to contact either. Avoid like the plague.
8 April 2026
Unprompted review
Reply from Yeep!
Hi Samantha,
We’re sorry about the experience you had, and we appreciate you bringing this to our attention. We understand your return remained inside the locker after the transaction was cancelled.
If this is still unresolved, we’ve sent you a private request for a few additional details so we can look into what happened and see how we may be able to help from our side.
Thank you for your patience and understanding.
Warmly,
Yeep! Team
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