The yay customer service rep Charlie Harris was a god send.The day before I was going abroad the trouble shot 3 problems with ease "all three my fault and not yay". His patience and calm reassuring ma... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dom's customer service is first class. You will not find another secondary number app with service like it. Always helpful no matter how many annoying questions I ask! Will always look into thing... See more
Company replied
We transferred our voice calls from another provider to Yay for a more flexible service and they've been great! Really helpful from first contact/queries via Junaid, through to any questions or help... See more
Company replied
After two weeks of headache and getting nowhere with multiple people, I was ready to leave Yay and find a different company. Then I spoke to Penny, calm, friendly, and actually knew what she was d... See more
Company replied
Company details
- Telecommunications Service Provider
- Business to Business Service
- Phone and Internet Service
- Software Company
- Telecommunications Contractor
- Telephone Company
Written by the company
Business telephony for the way you work. Our Cloud phone system allows you to take your dedicated phone line with you whether you're on the go or in the office. We're trusted by thousands of startups, SMEs and large organisations around the world. Just read our reviews and see for yourself! Get started in a matter of minutes and benefit from a host of features from call recording and IVR call menus, to call queuing and smart routing. Transform the way your business communicates and collaborates, just choose your own local virtual number, from London to Los Angeles, or port in your existing numbers today.
Contact info
Unit 4, Riverside Business Centre, Walnut Tree Close, GU1 4UG, Guildford, United Kingdom
- 0330 122 6000
- help@yay.com
- yay.com
4.8
Excellent
985 reviews
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I cannot verify my account
I cannot verify my account. Support doesn't exist. Not responding to any of my emails. Paid and received nothing.
23 July 2024
Unprompted review
Reply from Yay.com
Hi there,
I'm sorry to see that you've had a poor experience with us.
I can see that our team did reach out to you regarding verification but there was no response on that ticket.
I'm also pleased to see that we've since spoken and helped you with a full refund.
Apologies again for any miscommunication and thanks for leaving your feedback. I hope we can look after you as a customer in the future.
Jez
Head of Customer Experience at Yay.com
Rowan Appreciation
Rowan from Yay support assisted in multiple request in single call and when the call disconnected he followed up immediately and assisted us promptly. Great work Rowan:)
27 June 2024
Unprompted review
Yay - Worked with this company for many many…
Worked with this company for many many years...
Whenever an issue has arose which hasn't been often - they have been on it like a bonnet.
taking an idiot like myself through technical issues with patience and ease.. brilliant customer service which i can only recommend.....
26 June 2024
Unprompted review
Excellent service from Connor
Following on from a problem with my Grandstream Phone, Connor was super helpful. My first call to yay was to say when I put someone on hold. I can’t get them back. Connor helped me update the firmware 3 times. Very patiently. And we got a fix. Yay.com is very good. My whole team find them a pleasure to deal with. Things don’t go wrong often. But when they do. They fix it.
19 June 2024
Unprompted review
Rowan was very helpful with my…
Rowan was very helpful with my voicemail issue Today. Great job!
12 June 2024
Unprompted review
Great help with teething problems…
Great help with teething problems answering and making calls. Not very technical myself but was taken through steps needed to rectify the issue with patience. Thank you 🙂
4 June 2024
Unprompted review
Reply from Yay.com
Super pleased to see you've had a great experience! As always you know where we are should you need any more help or advice. :-)
Quick response
Quick response. Rapid, successful intervention. Happy customer! Thank you, Dom.
29 May 2024
Unprompted review
Reply from Yay.com
Thanks for your review! Super pleased to see you've had a great experience and we look forward to working with you again in future!
Great support staff
Great support staff and that's what you need. Been with them years.
24 May 2024
Unprompted review
Reply from Yay.com
Great to hear that you've been enjoying our service for so long Bob! Thanks so much for taking the time to leave us a review. Have a fantastic day!
Excellent customer service
I had a billing issue which was sorted by Janaid very quickly and with a genuine desire to give great service.
Very impressed, not used to this kind of attitude and service from a telecoms company. KEEP IT UP!
24 May 2024
Unprompted review
Reply from Yay.com
Glad to hear that we got everything resolved for you Emilio. The team always aim to go above and beyond! If there's anything else we can assist with, please do get in touch.
Highly Recommended
Yay.com have been fantastic through our entire experience with them, and my latest support from Junaid has been no exception.
They take the time to understand our queries and what we are trying to get out of our system, and support us throughout the entire process - staying on the phone until they are certain everything is working as it should be.
Would highly recommend.
23 May 2024
Unprompted review
Reply from Yay.com
Thanks for recommending us Rob! We're really pleased to hear that we've been able to support you and get your phone system set up just how you need it.
Great service, great customer support
Our company has been using Yay for the past 4 months and they've been really great! The service is top notch and the folks handling customer support are always very helpful, knowledgeable and friendly!
22 May 2024
Unprompted review
Reply from Yay.com
Great to hear that you've had such good experiences with the team Daniel. We hope you enjoy the phone system and if there's anything we can help with, please do get in touch!
Superb Service
I've been a Yay Customer for over 5 years. It always works. No outage time at all and best of all Customer support is always happy to help me if I need to do something new. Just great service all round.
21 May 2024
Unprompted review
Reply from Yay.com
Thanks so much for taking the time to leave us such a fantastic review Mike! It's lovely to hear that you've been enjoying our business phone system for so many years. We're always here to help whenever you need it!
An unhonest site
An unhonest site, offering you a 14-day free trial, and once you register and before you take advantage of that trial period, they block you and ask for documents as if you were an arms dealer.
19 May 2024
Unprompted review
Reply from Yay.com
Hi William,
I'm sorry to hear you've had a poor experience with us. We've tried to reach out to you multiple times to discuss this, and would very much appreciate you returning our call so we can explore a resolution with you.
We do state in our terms (that you agree to upon signup) that in some cases we'll request further identification from you to verify your account, as sadly in our industry there is a huge amount of fraud which we have to fight every day.
As such, if the details given match a certain pattern of activity we do often ask for more info just to prove you're a human! This is a process lots of platforms and services now use in today's world, and one we've found has had a huge impact on the security of our platform - believe it or not, it's largely seen as a positive experience for our customers - showing we go the extra mile to make sure your account is secure.
You may wonder why we ask for this kind of data on a free trial - yes you get free calling on this plan, but payment information can also be added during this period too, for international calls, or upgrading early.
We have a UK-based support team here that is free 7-10, Mon-Fri to discuss your account, and would still love to have you and prove we're serious about handling your data and giving you an excellent experience. Please do give us a ring on 0330 122 6000 and we can discuss further.
Many thanks and I sincerely hope we can work with you in future.
All the best,
Jez (Head of CX at Yay)
Excellent support
Excellent support from Junaid! Effective with follow up to ensure the issue was resolved.
20 May 2024
Unprompted review
Reply from Yay.com
Thanks for leaving us a review and glad to hear that the team were able to efficiently get everything resolved for you. Have a great day!
Yay setup
Setup Yay a/c to old landline number today with help from customer service. While I couldn't work out from the website how to do this my customer service call was efficient in helping me get connected. Very pleased with this service and look forward to using extra features of VoIP in future.
17 May 2024
Unprompted review
Reply from Yay.com
Great to hear that you're all connected Andrew and thanks for leaving us a review. We're sure you'll love the extra features that come with our VoIP phone system and if you need any assistance with any of these features, please don't hesitate to get in touch.
The best support you will find.
Been with these guys for years. Don't need support very often, but then you do, they are fantastic and go the extra mile to help you out. Junked is a superstar and walked me through everything I needed to do when we lost our online phonebook. In fact, he improved how our whole setup was configured so that it would be easier to onboard new users.
10 May 2024
Unprompted review
Reply from Yay.com
The team are always happy to help Wesley! It's great to hear that we were able to improve your setup and lovely to hear that you've been enjoying our business phone system for a good many years too! Thanks for taking the time to leave us a review and have a great day!
Great customer service
Great customer service, even for knuckle draggers like me.
8 May 2024
Unprompted review
Reply from Yay.com
Whether you're a technical wizard or new to VoIP, the team are here to help - whatever your technical knowledge! Thanks so much for leaving us a review Drew!
Excellent Service!
Superb service! Junaid was very helpful and efficient! I highly recommend using Yay! Thank you for your support!
8 May 2024
Unprompted review
Reply from Yay.com
Thanks for the review and recommendation Dave! Do get in touch if we can give you any further assistance with your phone system.
Reply from Yay.com
Great to hear that you've had such a positive experience with us Adrian. If there's anything else we can assist with, please do get in touch.
Yay.com CS Team (Email Support)
Yay.com CS Team (Email Support Team), particularly Junaid and Dom, is very helpful, patient and responsive. I am happy to get aboard for using their VoIP service.
24 April 2024
Unprompted review
Reply from Yay.com
Great to have you on onboard and thanks so much for taking the time to leave us a review Javier. It's great to hear that you had such a good experience with the Support Team! Don't hesitate to get in touch if we can help with anything else.
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