XulaReviews 

128
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The colour faded on my face after I washed twice which wasn’t the case when I bought it during pandemic.quality is bad n I regret buying 10 pieces.just tried black colour.

Rated 5 out of 5 stars

These masks are amazing. i am a freelance musician and these are the first masks I have found during COVID 19 that do not steam up my reading glasses. The transparency allows the singers and players... See more

Company replied

Rated 5 out of 5 stars

I am in my 80s and have a serious heart condition plus a leaking mitral valve. To wear a mask was proving to be almost impossible as unable to breathe and raising heart rate, Our daughter in the... See more

Rated 5 out of 5 stars

What a fab product! I was recommended Xula masks by a speech therapist at my daughter’s school, because I run baby and toddler classes, need to wear a mask, but also need to be able to breath to sing,... See more

Company details

  1. Hygiene Articles Wholesaler
  2. Medical Equipment Supplier

Written by the company

XULA the next generation, certified, see through, reusable mask. Independently tested in accordance too EN14683:2019+AC:2019 (same level as PPE) XULA is an ideal fit for all types of facial features, the light and comfortable innovative transparent nanopores fabric have been designed to filter particles (such as microorganisms/viruses) and not gases (such as oxygen), offering high breathability whilst remaining extremely effective providing 95% bacterial, 95% particle and 96% aerosol filtration protection to the wearer. XULA masks are also coated with HEIQ VIROBLOCK, an effective Swiss antiviral technology which kills 99.99% of bacteria and harmful viruses, allowing XULA masks to boast ‘best in class’ antibacterial, virus & microorganism protection, whilst the water-repellent, anti-fog fabric means no more issues with your glasses steaming up.


Contact info

3.9

Great

TrustScore 4 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(128)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Breathe easier and let others see your face

Finally, a face mask in which you can breathe comfortably, which fits well, enables others to see your face, offers a high level of protection, and washes well.

22 August 2021
Xula logo

Reply from Xula

Hi Anne, thanks so much for the kind review - we're delighted to hear you're enjoying your XULA mask and all it's benefits. Kind regards, the XULA team

Rated 5 out of 5 stars

I was pleasantly surprised by my…

I was pleasantly surprised by my purchase. Not only is it fit for purpose but also looks very glamorous. I've had lots of compliments and enquiries as to where to purchase said item. So it's all good, great to wear a mask that you not only feel re-assured in wearing hut also looks very fabulous 😁.

19 August 2021
Xula logo

Reply from Xula

Hi Syria, many thanks indeed for your kind review. We are proud and delighted that you are benefiting from the many areas that XULA masks help with. We firmly believe our next generation masks can help so many people in so many different areas. Kind regards, the XULA team

Rated 5 out of 5 stars

As an asthmatic I have found the usual…

As an asthmatic I have found the usual masks very difficult and get very breathless and desperate to get outside and remove the mask. This is the only one with which I can breathe and therefore can think and operate indoors.

19 August 2021
Xula logo

Reply from Xula

Hi Sheena, many thanks for your kind review. We are extremely proud of all the benefits XULA masks bring to so many people and in many different circumstances and environments like yourself and the help they give you for your asthma. Kind regards, the XULA team

Rated 5 out of 5 stars

Just what I needed

Helps with communication and not too hot

17 August 2021
Xula logo

Reply from Xula

Thanks very much Kate for your kind review and we're pleased your are experiencing the benefits of a XULA mask. Kind regards, the XULA team

Rated 5 out of 5 stars

What an easy mask to wear!

What an easy mask to wear!! I can still breathe and others can see my smile when I am wearing! I would recommend this to everyone.

13 August 2021
Xula logo

Reply from Xula

Hi Wendy, many thanks indeed for your positive review which we are delighted to hear about. Kind regards, The XULA team.

Rated 5 out of 5 stars

Great mask

Great mask! Very breathable, comfy, great for people to see your mouth. Highly recommended

12 August 2021
Xula logo

Reply from Xula

Many thanks for your kind review. We are delighted to hear you are pleased with your XULA mask which is making such a difference to so many people. Kind regards, The XULA team.

Rated 5 out of 5 stars

Comfortable communication

I was recommended this product after struggling to find something to suit a loved one with special needs who I wanted to protect . The XULA mask was Comfortable, breathable and more importantly allowed us both to communicate with reassuring smiles and I for one was pleased not to have my glasses clouding up. A pandemic essential- washes well

10 August 2021
Unprompted review
Xula logo

Reply from Xula

Hi Sangeeta, many thanks indeed for your kind review which we are delighted to hear about especially as it helped with a loved one with special needs, something that XULA masks were specifically designed with in mind. Kind regards, The XULA team

Rated 5 out of 5 stars

Lip reading and spectacle misting solved

My wife has a serious hearing loss and we have been looking for a mask that enables her to lip read...we've found it! The Xula mask is also comfortable to wear and eliminates misting up of our glasses

7 August 2021
Unprompted review
Xula logo

Reply from Xula

Thank you for your kind review, we are so pleased to hear XULA’s helping you and your wife during these challenging times.
Best regards
XULA UK

Rated 3 out of 5 stars

Not as good as expected

Arrive quickly and quality seems to be good, however, very dissappointed that they are not as transparent as they appear on website or pictues on packaging that comes with them. Could not be used for lip reading or to see if someone is smiling. Therefore disappointed that I spent out for 2 costing over £30 the were not as expected.

5 August 2021
Xula logo

Reply from Xula

Hi Nigel,
We are sorry you feel this way. XULA is used by over 500 schools throughout the UK & a further 500 throughout Europe, where staff are needing to communicate clearly with pupils who have hearing and learning difficulties. The feedback from this sector has been phenomenal, with clients saying XULA is by far the best transparent face mask on the market. We also supply a large number business for example film studios who have members of cast & crew who suffer with poor hearing, charities, throughout the UK who cater for deaf hard of hearing, learning difficulties and many other conditions. All of whom have rated XULA best in class. The majority of our imagery is lifestyle and provides a true representation of the clarity of our masks.

Rated 5 out of 5 stars

Love these masks!

Love these masks. Brilliant for my work-talking with young children and while staff training. Can wear these all day and feel totally comfortable and protected.

1 August 2021
Xula logo

Reply from Xula

Thank you for taking the time to review your XULA mask, we are so happy you're enjoying wearing the next generation in face masks! with thanks XULA UK

Rated 3 out of 5 stars

Comfortable

These masks are comfortable and really make it easy to breath, unlike my other masks. They are also partially see through so helps others when you are talking. Was unsure on their protection level but the information supplied seems to indicate they will be ok. Anyway looking forward to trying mine out.

30 July 2021
Xula logo

Reply from Xula

Hi Marilyn,

XULA masks nanopores fabric has been designed to filter larger particles (such as microorganisms/viruses) and not smaller gases (such as oxygen), offering high breathability whilst remaining extremely effective providing 95% bacterial (equivalent to Type I PPE), 95% particle and 96% aerosol filtration protection to the wearer. In addition XULA masks are coated with VIROBLOCK which kills 99.99% of viruses including COVID! For greater information please visit https://xula.co.uk/pages/certifications. XULA are manufactured and independently certified in accordance with EN 14683:2019+AC:2019 testing methods (methods used to test type I,II,IIR PPE) and current European regulations UNE0065 & European Law CWA17553. Customer safety and peace of mind is paramount to our company philosophy here at Xula, that’s why we are proud to be able to confirm our masks offer the very best in class levels of protection.

Rated 5 out of 5 stars

Excellent masks

The mask arrived quickly. It does what I need it to do. Although the panel isn't completely clear it is enough to make it easier for my deaf son to understand me while I wear it. My glasses don't fog up either.

29 July 2021
Xula logo

Reply from Xula

Morning Jenny,

Wonderful to hear XULA is assisting your son in such a difficult time, this gives us great joy to hear! Thank you!

Rated 5 out of 5 stars

Great product

Great product. Breathable, can see the the face. Great for communication. Washable. Comfortable

29 July 2021
Xula logo

Reply from Xula

Thank you so much for taking the time to leave XULA a review! Great to hear you are enjoying wearing XULA - thank you!

Rated 5 out of 5 stars

My son lipreads so your masks have been…

My son lipreads so your masks have been very helpful to him.

26 July 2021
Xula logo

Reply from Xula

Hi Anne, so lovely to hear XULA is making a difference to your son in such a difficult time. Wishing you all the best and thank you for your kind review!

Rated 5 out of 5 stars

Great for teaching

As a teaching assistant, it is vital I can communicate effectively with the children in my class and keep them safe. Xula offers all of the above.

26 July 2021
Unprompted review
Xula logo

Reply from Xula

Hi Paul,

Thanks to you and all the teachers out there for what you have done for our children over the last 18 months we appreciate it. Lovely to hear XULA has helped, we currently supply over 500 schools, colleges and nurseries throughout the UK so XULA is ideal for this environment! thank you!

Rated 5 out of 5 stars

Next step up in facemasks

Next step up in facemasks. They allow me to communicate effectively when out shopping as well as when in meetings etc. They offer better protection than a cloth mask. They are good for 40 + washes so value for money is amazing. Really are the Rolls Royce of maks

25 July 2021
Unprompted review
Xula logo

Reply from Xula

Hi Paul,

You are absolutely correct XULA really is the next generation in face masks, gone are the days of hiding behind a mask - a step closer to normality whilst keeping people safe! Thank you for your kind review!

Rated 5 out of 5 stars

Great mask with a good fit

Great mask with a good fit. Very comfortable on long train journey despite the heat. Also makes it much easier to communicate so no more shouting to order morning coffee!

25 July 2021
Unprompted review
Xula logo

Reply from Xula

Hi Alistair,
Great to hear XULA is helping with that daily commute and enabling you to order the correct coffee in the morning! Many thanks for your kind review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look