Depositing cash into XT.COM might be a breeze, but try pulling out your assets, and suddenly it's a full-blown ordeal. It seems like they conveniently lock down the XT.COM mobile app the moment your f... See more
Company replied
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See what reviewers are saying
I have been using XT Exchange for cryptocurrency trading for years. On 13-May-2026, my account was restricted with substantial crypto frozen mid-withdrawal. I fully cooperated wi... See more
change rate for earn products without any notification. I used deposit for 365 days for btc - it was 6.5% APY. it was fixed for all sum! Now they changed it to 2% - without any notification, for worki... See more
Company replied
Help desk even worse Now I know they don't actually read what you have reported has happened incorrectly. Same as a review further down. Generic templated messages sent back clearly showing t... See more
Company replied
Company details
Written by the company
Founded in 2018, XT.COM is a leading global digital asset trading platform headquartered in Seychelles. It now serves over 12 million registered users across more than 200 countries and regions, with an ecosystem attracting traffic exceeding 40 million. XT.COM crypto exchange supports 1,300+ high-quality tokens and 1,300+ trading pairs, offering a wide range of trading options, including spot trading, margin trading, and futures trading, along with a secure and reliable RWA (Real World Assets) marketplace. Guided by the vision “Xplore Crypto, Trade with Trust,” the platform aims to provide a secure, trustworthy, and intuitive trading experience.
Contact info
Seychelles
- support@xt.com
- xt.com
You should know
1.4
Bad
248 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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This exchanger is scammer
This exchanger is scammer. I buy vsol token on this exchanger. And suddenly they stop trading and withdrawal options. Now my all tokens are stuck on this exchanger. And they didn't take any steps. They are scamer.
26 June 2022
Unprompted review
Reply from XT Exchange
Hello, thank you for your feedback. In fact, we changed the token to a different currency due to hacking activities. We are always ensuring to enhance our services and give you the best experience. For support please contact us on support@xt.com
they locked our asset around 4 months…
they locked our asset around 4 months and changed to other currency.
26 June 2022
Unprompted review
Reply from XT Exchange
Hello, thank you for your feedback. In fact, we changed the token to a different currency due to hacking activities. We are always ensuring to enhance our services and give you the best experience. For support please contact us on support@xt.com
Good exchange
22 June 2022
Unprompted review
Withdraw $59 USDT
I sent $59 USDT to another provider for 1 USTD fee. Which is very cheap. Arrived very quickly. xt.com is not a scam. Use common sense and patience to solve problems.
30 May 2022
Unprompted review
Very bad and fraudulent exchanger
Very bad and fraudulent exchanger. Your money will get stuck once it's not much.
Can you imagine you can only withdraw minimum of 830trx via tron network, 0.13bnb via bep20 network? There is no consideration for those with small money. That is why binance or kucoin are better.
Very poor customer care.
28 March 2022
Unprompted review
Sketchy Exchange, Scammed me.
I deposited $650 USD to purchase Redacted Cartel (BTRFLY). The price at the time was $133.00; when I hit the buy button, the price flashed to $500.. then went back to $130.00 in a split second. Now, the price for BTRFLY is $302.13, but they're listing at $133.48, but when you're buying, it jumps to over $500 per token. Really sketchy exchange. Now I'm trying to sell, and they're listing price at $133 when it's $302.00. Avoid at all cost
27 March 2022
Unprompted review
I request you all not to use XT.COM…
I request you all not to use XT.COM exchange. XT.COM exchange has shown me a lot. You can deceive everyone so don't use XT.COM exchange. I have a lot of money stuck in it. I have wasted money in it. So no one should use it. This exchange is ful is scam
scam scam scam
20 March 2022
Unprompted review
Scam dont use
5 January 2022
Unprompted review
Unreliable, incompetent technical team
The platform is unreliable, constantly down with network issues and a myriad of other operational problems.
The team is not technically competent, and support is non existent.
This is a third tier exchange at best that I would avoid at all costs.
2 January 2022
Unprompted review
Very bad customer service
Very bad customer service
They don’t understand anything and they don’t give you the correct answer.
Also they end the chat whenever they want even without replying
Very very bad customer service and platform
5 December 2021
Unprompted review
I know for a fact that all the positive…
I know for a fact that all the positive reviews here are fake cause they scammed me and I have proofs to show for it. Don't believe a word they say, also watch out for your sensitive information getting into their hands, they are all frauds. Reach out to professionals at Lit Claim if you already have money with them, they helped retrieve mine.
4 November 2021
Unprompted review
Do not use this exchange website put it…
Do not use this exchange website put it a deposit 5 days ago I am still waiting on my crypto
Customer service is as bad
1 November 2021
Unprompted review
Reply from XT Exchange
Hello Umer, KYC failure is due to the clarity of documents and the match between data and documents, please contact us on support@xt.com to be able to sort your issue!
So bad
So bad! try and trust their trading at "best market price" you get the worst market price instead. try withdrawing your currencies elsewhere - the charges are so high it is unbelievable... then they put your withdrawal transaction on "to be reviewed" status for a long time... bad really bad
4 September 2021
Unprompted review
Reply from XT Exchange
Hello Panthera, could you please contact us on support@xt.com to be able to sort this out? Thank you! Please note that the fees are decided by the chain and not by XT, also, withdrawal process takes a very short time so maybe there has been some issues that we can solve together!
Account closed?
Account closed?
I was logged out for an update and now i can‘t log in again.
Customer Service is a Joke.
Looks like my Money is gone.
Stay away!!!
19 July 2021
Unprompted review
Reply from XT Exchange
Hello Phil, could you please contact us on support@xt.com to be able to sort this out? Thank you!
xt.com extrem high fee
extrem high fee yesterday i have bought more than 14000000000 BABYDOGECOIN , and i was obliged to pay 7000000000 BabyDogeCoin to withdraw + 1000000000 for transaction fee to send them on my binance smart chain wallet, so now i just got 6000000000 on my wallet , i have losed more than half of what i paid for. i don't recommend this exchange.
3 July 2021
Unprompted review
Log of interaction with this company…
Log of interaction with this company was removed from pending transactions and money reappeared in account...
26 March 2021
Unprompted review
Reply from XT Exchange
Hello Christopher, we would like to know more about your complaints, would you please contact us on support@xt.com to be able to serve you better?
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