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Rated 5 out of 5 stars

Before shipping, the seller sent me a video of the product, and photos of the product from multiple angles so I knew exactly what I was buying. Very good.

Rated 5 out of 5 stars

While geared more towards male pleasure, is great for couple play too ! There are so many different features with a few that can add even more pleasure to your normal routine. If you remove the small... See more

Rated 4 out of 5 stars

Quick after sales response. The package was damaged during transport, but after contacting customer service, they promptly sent a replacement which arrived on the third day.

Rated 1 out of 5 stars

I received this yesterday. I placed it on the charger for 6 hours like the instructions said but never turned on. I used my own charger yet nothing as well. Sometimes the light comes on but won’t actu... See more

Company replied

Company details

  1. Sex Toy Store

Written by the company

XspaceCup: Professional Male Masturbator Brand.XspaceCup, a professional male masturbator online store, was founded by Edison Luo, a passionate expert in the male masturbator industry. XspaceCup was Inspired SpaceX.Just as Musk pushes boundaries of space industry and redefines what is possible, we strive to do the same in the world of men masturbators.


Contact info

3.8

Great

TrustScore 4 out of 5

37 reviews

5-star
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Rated 5 out of 5 stars

Amazing!

While geared more towards male pleasure, is great for couple play too ! There are so many different features with a few that can add even more pleasure to your normal routine. If you remove the small silicone circle around the opening, it can also used as a blwo job machine. A perfect product to allow your woman to explore and test different features while you enjoy it and give her some attention and use to show how you adapt to different situations. Can’t tecommend this item enough!

25 July 2023
Rated 1 out of 5 stars

It needs to move up and down and not…

It needs to move up and down and not rotate. That hurts. I ran the battery all the way down twice and never got off.

4 September 2023
XspaceCup logo

Reply from XspaceCup

Hello Curtis,

Many thanks for your review,

This is Edison from XspaceCup. I notice that you have ordered 3 times at XspaceCup. First of all, thank you for your trust and support to us.

Regarding this poor feedback to the item XR5, it was designed as a thrust & rotate machine and yet the cons is that these two features can't not work separatelly. As for the "hurts" of it. I would suggest you to add enough lube, otherwise the long lasting stimulation on penis can really hurt. Then there's the problem of not being able to get off, I must admit that you are too persistent a man for our xr5 to satisfy. In this case, you need a more powerful machine to satisfy you, such as our XT5, a STRONG & FAST up and down stroker with multiple settings.

I will offer you a special price by email for our recommendation XT5, hope you will like it and enjoy a good time with our product.
Have a nice day.

Rated 4 out of 5 stars

I initially received no tracking number

My product was delivered and works great! But I had to contact customer service several times just to get a tracking number. They should have sent it out automatically through email like any other company. I checked my inbox and spam emails, too--never got it.

18 August 2023
XspaceCup logo

Reply from XspaceCup

Hello Keith,

Many thanks for your reminder and sorry for trouble cause by our discount subscribe popup,

Due to the similar background color and close symbol of the popup window, you may not notice our close button. We have optimized and modified the popup window in time.

Regarding the tracking information for your order, we have emailed you earlier after the package was shipped and I have update you the detalis once again there, package will be deliverd as plan these days, if there is any other questions please do let me know and I will get back to you ASAP,

Have a nice day.

Rated 4 out of 5 stars

easy shopping

26 August 2023
XspaceCup logo

Reply from XspaceCup

Thank you for your long-term trust and support of XspaceCup, we will continue to improve our website and enhance our services to make your shopping experience better.

Rated 1 out of 5 stars
XspaceCup logo

Reply from XspaceCup

Hello  Carl,
Many thanks for your review and sorry for the delay.
This is Edison from XspaceCup. So sorry again for the delay in your package XT10. Our packages are usually dispatched from our California warehouse. Due to the lack of stock XT10, the package was shipped from factory base in China and the transit time would be longer.Package will be delivered on this weekend and we have email you with the shipping details.
We sincerely apologize for the delay and hope you kindly understand. .If you have any other questions, please don't hesitate to ask and we will get back to you ASAP. Thanks.

Rated 5 out of 5 stars

A Pleasant Transaction

What started as a small disaster ended with me becoming a satisfied customer due to the amount of personal attention and ongoing communications I was given. It is unfortunate when things go awry but it can be unbearable when there is lack of honest communication or accountability. My package encountered a setback from the beginning because I chose an item that was not in stock (I think that was the problem) but my contact, Edison, apologized profusely for the delay and assured me that things were back on track and I'd be receiving my package soon, which I did, the next day. So, almost anything can be endured as long as you're not being ignored or taken advantage of and that certainly wasn't the case in this instance, to the contrary: I received daily updates, my e-mails were answered in a timely fashion and nobody tried to make excuses or put me off.
Incidentally, the items I purchased were high-quality and functioned as advertised and I'm waiting for a couple new items I just recently ordered, so, that tells you a lot. I highly recommend SpaceCup.

17 August 2023
Rated 4 out of 5 stars

Overall not too bad

Item is a little difficult to hold in place, tends to move if not paying attention. Nice that comes with 2 sleeves but 1 is too small for me to fit in, must come with 2 for smaller guys. And item is kind of big so it’s difficult to hide from unwanted eyes

8 August 2023
Rated 4 out of 5 stars

The experience was above average after…

The experience was above average after the initial lack of communication from Xspacecup pertaining to my shipment. I was never notified that the product was not going to arrive within the 7-14 days. I had to reach out to the company myself.

The product itself is as described and functions well. The suction cup to attach and mount the toy does not work and is not well designed. Otherwise I would have given 5 stars.

6 August 2023
Rated 3 out of 5 stars

Not coming together.

I ordered three. But they didn't come together. Later, the customer service of Xspacecup told me that one of their products was sold out, and then shipped from the factory. Later, I received three. Product is good and feels great.

10 June 2023
XspaceCup logo

Reply from XspaceCup

Dear friends, XspaceCup understands your feelings very well. We will optimize the inventory to ensure that more hot-selling items have sufficient local inventory. We are sorry for the bad shopping experience. We are willing to give you an extra premium lubricant as compensation, please contact our customer support team if you need it.

Rated 5 out of 5 stars

The company does what they say that…

The company does what they say that they will. The item that I ordered arrived when they told me that it would. The item was exactly how it was described. A failure occured within a few weeks. XSpacecup replaced the part promptly. Unfortunately the replacement part failed in the exact same manner in the same amount of time. My wife determined that it is a fitment issue. The item is too small and simply tore from being stretched. Live and learn. I'm going with 5 stars due to excellent communication and prompt service. Can't say anything bad about the company.

16 November 2022
Unprompted review
Show reviews in all languages. (37 reviews)

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