The hotel itself for Amsterdam is well worth the price! The staff was welcoming and the hotel was clean and upto a nice modern standard. Nice and easy check in and check out. The hotel surroundings le... See more
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Even though the check-in is completely computerized, there was a member of the reception team welcoming the arrivals, including me, in a very friendly way and offering assistance where needed. The te... See more
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Very clean and friendly with helpful staff in all departments. The only concern is the restaurant being closed in the evenings over the weekend when there is only 1 restaurant in the area. Not helpf... See more
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Great location, very close to everything but not quite in the chaos. Train/metro stations an easy 5 min walk. Clean and tidy, fairly new bathroom, good hot shower. Staff helpful, always someo... See more
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Company details
About XO HOTELS AMSTERDAM
Written by the company
XO Hotels Amsterdam 🛏️
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
Contact info
Molenwerf 1, 1014 AG , Amsterdam, Netherlands
- 0202629263
- info@xohotels.com
- xohotels.com
4.1
Great
9K reviews
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Perfectly okay/medicore hotel
Perfectly okay/medicore hotel. Very smooth check in and check out via screens. Easy to take the tram to the city, runs pretty often as well. Great AC in the room.
What brings down my experience is the breakfast which was very very basic and the staff did not seem to have knowledge of veganism. But all and all, my stay here was perfectly fine and it met my needs for the trip (except the breakfast).
22 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Sofia Stjernfelt
Thank you for sharing your balanced experience—it’s great to hear your stay was smooth and comfortable overall.
Many guests appreciate arriving at XO Hotels, checking in quickly, and heading straight into Amsterdam with the tram just outside. After a day in the city, coming back to a cool room with good air conditioning and a comfortable bed makes it easy to relax.
We’re sorry that breakfast did not meet your expectations, especially regarding vegan options. If this had been discussed during your stay, our team would have been happy to assist and look for suitable alternatives to make your morning easier.
At XO Hotels, we aim to offer reliable comfort, clean rooms, and friendly service that guests can count on, which is why many travelers choose us again.
For your next visit, booking directly with XO Hotels includes a 10% discount, city tax included, and a free first hour of late check-out.
We hope to welcome you back for an even more complete stay—breakfast included.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Great time at this place for the second…
Great time at this place for the second time😉
22 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Audrey Moureu,
Thank you for coming back to stay with us again—it really means a lot to us.
There’s something special about returning to XO Hotels in Amsterdam and recognizing the same comfort, the same welcoming atmosphere, and a team that’s ready to make your stay just as enjoyable as the first time. Many guests who visit us again say it feels a bit like coming back to a familiar place where everything simply works—from clean, comfortable rooms to easy connections into the city.
Your continued trust reflects what we aim for every day: consistent quality and a stay you can rely on each time you visit.
For your next trip, booking directly always comes with a 10% discount and extra perks like city tax included—just a little thank-you for returning.
We’ll be ready for your third visit.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
there were 3 of us in the very spacious…
there were 3 of us in the very spacious room, helpful and friendly staff, it's very easy to get to the center as well as to the airport by public transport
23 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Sutlović Ivo,
Thank you for sharing your stay—it’s great to hear you enjoyed the space and easy connections.
Many guests arriving at XO Hotels in Amsterdam notice how convenient everything feels from the start: stepping into a spacious room where everyone can relax, then heading out with simple public transport links that take you straight to the city center or even the airport without hassle. It makes exploring and traveling feel smooth and stress-free.
We’re also happy that our team made a positive impression—friendly and helpful service is something many guests consistently appreciate and rely on when choosing XO Hotels.
For future visits, booking directly comes with a 10% discount, city tax included, and direct communication with our team—making your stay even easier from the moment you plan it.
We hope your next trip to Amsterdam will be just as comfortable, maybe with even more space to enjoy.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
The rooms are comfortable and clean
The rooms are comfortable and clean. The area is super quiet, and there is a tram stop right outside the hotel with direct access to the city center, while still being away from the busy downtown area. The staff are also very nice and helpful.
21 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Ana Catarina,
Thank you for sharing your experience—it’s lovely to hear how comfortable and peaceful your stay felt.
Many guests enjoy that same moment of stepping out of XO Hotels in Amsterdam, catching the tram just outside, and effortlessly reaching the lively city center—then returning to a calm, quiet area to unwind. It’s the best of both worlds. Knowing you found the rooms clean and comfortable, and our team friendly and helpful, reassures future guests that they can expect consistent, reliable service every time.
A lot of travelers choose XO Hotels for exactly this balance: great connections, a relaxed atmosphere, and a team always ready to help make the stay smooth from start to finish.
For those planning ahead, booking directly also comes with a 10% discount and city tax included, making the experience even more convenient.
We hope your next visit feels just as easy—maybe even better with your favorite tram ride waiting outside.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
There wasn’t a single bedsheet on the…
There wasn’t a single bedsheet on the bed. Instead, there was one sheet coming from the head side to the middle and another from the foot side to the middle. How can a hotel do something like this? I have never seen such a thing in my life, not even in a hostel. It makes no sense and feels absurd. I don’t even want to talk about the pillows. The inside of them was yellowish, and the pillowcases themselves were not clean either. There was also something like a very thin 15 cm mattress on the bed. Even when you turned the air conditioner off, it kept blowing air continuously and making noise.
By the way, I think I forgot my earphones in the room, and nobody even contacted me about it. It’s not very important, but I wanted to mention it. I think I’ve stayed here around four times before, and I even recommended this place to someone once, but after this experience, definitely not anymore.
21 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Sef,
Four stays and a personal recommendation — that means a great deal to us, which is exactly why this review hits hard. You clearly know what we are capable of, and this experience fell far short of that.
What you described with the bedding and pillows is not acceptable, and we are genuinely sorry. A good night's sleep starts with a properly made, fresh bed — that is one of our core commitments, and we let you down. If you had mentioned it at check-in or during your stay, our team would have sorted it immediately. They are always on hand for exactly these moments.
The air conditioning issue sounds like a technical fault that should have been caught if you could have informed us.
Regarding your earphones — our lost & found is always checked carefully, and we expect guest to inform us if they are missing items. Please keep in mind the hotel is not responsable for items lost during the stay, as outlined in our terms and conditions.
Guests like you — loyal, honest, and fair — are exactly who we want to welcome back to XO Hotels Amsterdam. Book directly next time for a 10% discount and city tax included, and your first hour of late check-out is on us. We would love the chance to remind you why you recommended us in the first place.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Never again
We had to change our dates and had to pay double in the end. No extra day or anything, the staff was also very rude about this. It was very hot during the week-end and the AC does not work at all and we were also unable to turn off the heater in the bathroom. Breakfast is not too bad but 20€ ? Way too expensive. We had dirty towels in the bathroom as well... For the price I expect everything to be perfect but it was just horrible :/
22 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Gaia Gentile,
Thank you for taking the time to share your feedback — we genuinely appreciate it, even when it is hard to hear.
Regarding the date change, all booking conditions, including any costs related to modifications, are clearly outlined in the booking confirmation. We understand it may have felt like a surprise, and we are sorry if the situation was not handled with the warmth you deserved.
As for the air conditioning — we can confirm the system was fully operational, though it can take a little time to adjust the room temperature, especially during a warm weekend. We wish we had known sooner so a team member could have helped you get comfortable more quickly. The same goes for the towels: a quick word at reception and fresh ones would have been on their way to you right away. Our team is always ready to fix these things on the spot — that is exactly what they are there for.
Breakfast at XO Hotels Amsterdam is a full spread that many guests genuinely look forward to each morning, and we are glad that part left a decent impression.
Book directly via our website next time for a 10% discount and city tax included — no surprises, just a smoother stay from the start.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Stay at the hotel
The room was spacious, the hotel is near public transports and it is easy to reach from the airport. Maybe the cleanless could be improved
23 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Giovanni Mistrangelo
Thank you for your feedback—it’s great to hear you enjoyed the spacious room and the easy connections to public transport and the airport.
Many guests appreciate arriving in Amsterdam and reaching XO Hotels smoothly, then settling into a comfortable, quiet room with everything within easy reach. That sense of ease is something we aim to offer every time.
We’re sorry to read that the cleanliness did not fully meet your expectations. If this had been shared during your stay, our team would have taken immediate action to refresh the room and improve your comfort—we are always ready to assist on the spot.
At XO Hotels, we focus on clean rooms, comfortable beds, and a friendly, reliable team, which is why many travelers choose to stay with us again.
For your next visit, booking directly with XO Hotels includes a 10% discount, city tax included, and a free first hour of late check-out.
We hope to welcome you back for an even smoother and more comfortable stay in Amsterdam.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Excellent location with easy access to…
Excellent location with easy access to museums, local park and public transport.
Breakfast was good with decent selection of everything.
The room was clean with a comfortable bed, but a bit small with not much space to move about.
19 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Customer,
Thank you for sharing your experience—it’s great to hear you enjoyed the location and overall comfort of your stay.
Many guests love starting their day at XO Hotels with a good breakfast before heading out to explore Amsterdam’s museums or relaxing in a nearby park, all easily reachable by public transport. After a full day, coming back to a clean room and a comfortable bed makes all the difference.
We appreciate your note about the room size. If shared during the stay, our team is always ready to assist and look at available options to make your stay more comfortable.
At XO Hotels, we focus on reliable quality—clean rooms, friendly staff, and convenient locations—which is why so many travelers choose us again.
For your next visit, booking directly with XO Hotels gives you a 10% discount, city tax included, and a free first hour of late check-out.
Hope to welcome you back soon for another easy Amsterdam stay.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
An amazing experience
We truly had an amazing experience. Went to Amsterdam to see Harry Styles, not only this hotel was close to the stadium he was playing at, it was also close to the city centre, as well as the airport! The staff went above and beyond, especially Victor, who on our first night helped us tons with our dinner. Thank you so much Victor, you made our stay truly unforgettable, it meant a lot to us. The room was amazing, everything was clean and we felt really safe! All the staff spoke fluent english and let us leave our bags in the storage room after our stay, as our plane was leaving late at night.
21 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Ella,
What a review — and what a trip! A Harry Styles concert, a great hotel stay, and Victor making sure your first evening was absolutely sorted. That is the kind of Amsterdam memory that sticks.
We will make sure Victor reads every word of this — moments like these remind us why genuine hospitality matters so much. Going the extra mile for dinner recommendations on night one is exactly the spirit we want every guest to experience, and it means the world to us that it left such a lasting impression.
It is wonderful to hear that the location worked so perfectly — close to the stadium, the city centre, and the airport all at once. Add a clean, comfortable room and a team that speaks your language and looks after your bags until your late flight — that is XO Hotels doing what it loves most.
For your next adventure in Amsterdam, book directly on our website for a 10% discount, city tax already included, and your first hour of late check-out for free. Victor will be ready.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Everything went smoothly
Everything went smoothly. The Hotel is very clean, the staff was helpful, breakfast fast great and it has a good connection to public transport. I would definitely stay there again.
24 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Angela Carruba,
"Everything went smoothly" — four words that make our whole team smile.
That effortless feeling is something we work hard to create every single day. A spotless room, a helpful team, a breakfast worth looking forward to, and the city at your fingertips via public transport — when all of that comes together, a stay just flows. No friction, no stress, just Amsterdam done right.
Knowing you would come back is the best compliment we could ask for. Many guests feel exactly the same way, and we love seeing familiar faces walk through our doors again.
When you are ready to return, book directly on our website for a 10% discount, city tax already included in the price, and your first hour of late check-out for free. Because a smooth stay deserves an equally smooth booking.
See you next time at XO Hotels!
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Pretty happy
We arrived pretty late, and was able to check in very easily. No problems. Staff was pretty friendly also! Tram is outside and was easy to get around. Room was clean and spacious. Overall pretty happy.
22 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Renate,
Thank you for taking the time to leave a review — especially after a late arrival!
There is something reassuring about pulling up to a hotel late in the evening and being checked in smoothly, no fuss, no waiting. Our team is there whenever you arrive, and it is great to hear that came through. A clean, spacious room ready and waiting after a long journey is exactly what a good stay should start with.
And with the tram right outside the door, Amsterdam has a way of feeling immediately manageable — wherever you needed to go, getting there was one less thing to think about.
Many guests come back to XO Hotels for exactly this: a reliable, easy, comfortable base in the city. No drama, just a genuinely good stay.
Next time, book directly on our website for a 10% discount, city tax already included, and your first hour of late check-out for free. Perfect for those who like to take the morning at their own pace!
Hope to see you again soon.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Nice hotel with good location
Nice hotel with good location. Facilitate the displacement around.
Clean also.
The bar should be operational at least at night or till to certain hour for people who wants to grab a drinks.
My room was the 5th, could hear people walking outside and there was literally 4 beds which I find strange as I’m alone.
I would recommend to keep some stuff in the mini bar could drive in revenue.
Overall was a nice experience, good breakfast Maybe try to change the eggs instead of scrambled everyday.
Appreciate the help for the water on the first day.
I would recommend.
Thanks
17 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Jevin Sanjeevee,
Thank you for such a generous and thoughtful review — and for the recommendations too! It is always refreshing to hear from a guest who takes the time to share ideas alongside their experience.
We are glad the location worked so well for getting around, and that the cleanliness and breakfast hit the mark. The team will especially appreciate the kind mention of the help with water on your first day — that is exactly the kind of small gesture that makes a stay feel a little more personal.
Your suggestions about the bar, the minibar, and mixing up the breakfast eggs are all genuinely noted and passed on to our management team. Good feedback like this is how we grow, and we appreciate you taking the time to share it constructively rather than just as a complaint.
On the noise from the corridor — had you let us know during your stay, we would have looked into it straight away. Our team is always on hand to make sure guests sleep well.
Many guests choose XO Hotels Amsterdam for its great location, clean rooms and friendly atmosphere — and it sounds like you got to experience all of that firsthand.
For your next visit, book directly on our website for a 10% discount, city tax included, and your first hour of late check-out for free. We would love to welcome you back!
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
I loved staying here
I loved staying here. Central ,friendly , comfortable. Exactly what was needed.
20 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Collette Jammeh,
Three words that sum it up perfectly — and honestly, three words we are very proud of!
Central, friendly, comfortable. That is exactly the experience we set out to create for every guest who walks through our doors. No fuss, no surprises — just a genuinely good stay in the heart of Amsterdam, with a team that is happy to see you and a bed that is happy to have you.
It means a great deal to know we delivered exactly what you needed. Many guests feel the same way, and quite a few become familiar faces — which is always a good sign.
When you are ready to come back, book directly on our website for a 10% discount, city tax already included, and your first hour of late check-out for free. Because a stay this easy deserves an equally easy booking.
See you next time!
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Nice and convenient hotel
Nice and convenient hotel, with many public transport options. Good clean and good breakfast. Staff is great! :-)
17 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Daniel,
Thank you for the smiley — it genuinely made our day! 😊
Clean rooms, a good breakfast, a great team, and the whole city at your doorstep — that is XO Hotels doing what it does best. There is something really satisfying about stepping out of the hotel and knowing that a tram, bus or metro will get you exactly where you want to be in no time. Amsterdam is so much more enjoyable when getting around is effortless.
It is always wonderful to hear that our staff left a positive impression. They are the heart of every stay, and your kind words will be passed on to the whole team.
For your next visit, book directly on our website and enjoy a 10% discount, with city tax already included in the price — and your first hour of late check-out is on us. Simple, transparent, and no surprises.
We hope to see you — and that smiley — back soon!
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Overall
Overall, I am satisfied with this hotel. I will start by saying that the location is very good. It is a beautiful area, quiet and peaceful. When you leave the hotel, you can already see the Van Gogh Museum, which is across the street. The hotel rooms were clean, but I did not like the towels. They were dirty, they have a company that "washes" the towels and think they should change them to another company. Also, what I did not like was that we had taken 2 rooms and we opened both rooms with 1 key card without any problems.
18 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Maka Donadze,
Thank you for taking the time to share such a thoughtful review — and we are glad the overall experience left you satisfied!
Waking up steps away from the Van Gogh Museum, in a quiet and peaceful neighbourhood — that is one of those little Amsterdam moments that stays with you. We are proud of our location and love hearing that guests get to experience that feeling firsthand.
On the towels: we hear you, and we take this seriously. Fresh, clean towels are a basic but important part of any stay, and we are sorry they did not meet the standard you deserved. A quick word with our team during your stay would have had fresh ones at your door straight away — that is always our first priority when something is not right.
Regarding the key card accessing both rooms — thank you for flagging this. That should not happen, and we have passed it on to our team to investigate. It is important to us that every guest feels their room is secure.
Many guests return to XO Hotels Amsterdam for exactly the combination you enjoyed: clean rooms, a stunning location, and a calm atmosphere. For your next stay, book directly on our website for a 10% discount, city tax included, and your first hour of late check-out for free.
We hope to welcome you back soon!
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Everything easy and fine
Room was big, nice bathroom, Check in quick. With the Tram next to the front door you can go easiliy to Amsterdam Center or the big Station Sloterdijk.
16 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Claudia Feulner,
Thank you for your kind words — short and sweet, just like a perfect city break should be!
A spacious room, a great bathroom, and a smooth check-in: that is exactly the kind of effortless stay we aim for every single time. And with the tram right at the front door, Amsterdam is truly your oyster — whether you are heading into the heart of the city or catching a connection at Sloterdijk, it does not get much more convenient than that.
That easy, no-fuss feeling is something many guests at XO Hotels come back for, time and again. Great location, comfortable rooms, and a team that makes sure arrival feels like the beginning of something good rather than a chore.
For your next visit, book directly on our website and enjoy a 10% discount, city tax already included in the price, and your first hour of late check-out for free — because a relaxed departure is just as important as a smooth arrival.
Hope to welcome you back soon!
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Pretty average
Pretty average.
Staff were friendly- however.
As you walk into the lobby you are overwhelmed with a musty, mouldy smell.
My room was in the basement below street level - the smell was even worse - with no windows that open to circulate fresh air.
The windows at street level meant you had people literally standing in front of your window smoking and talking all day/night- not great soundproofing and a night club opposite the hotel.
Lots of stairs FYI- even on one level- you go up five stairs, down two stairs up another three- it’s very strange.
Additionally- the king size bed was two singles pushed together with seperate bedding and a weird square European pillow instead of a regular pillow.
The smell wAs probably the worst thing, followed by the noise.
Breakfast also pretty average. No complimentary bottles of water - but a sign saying Dutch tap water is safe to drink 🤣
Pros- staff friendly, bathroom was modern, big tv, and location is good (even if no sound proofing).
16 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Chris Bayliss,
Thank you for such an honest and detailed review — including the pros, which we genuinely appreciate. Friendly staff, a modern bathroom, and a great location are things we work hard to deliver consistently, so it is good to know those landed well.
That said, we hear you on the rest. A basement room with limited ventilation and street-level noise is not the right fit for every guest, and we are sorry that combination made for an uncomfortable stay. The smell you experienced is something we take seriously — had you mentioned it at reception, our team would have looked into it immediately and done their best to find a solution, whether that meant addressing the room or exploring alternatives.
The bed setup you described — two singles pushed together with separate duvets — is actually a common European standard in double rooms, though we understand it can feel unexpected if you are used to a different style. As for the square pillows, fair point — they do take some getting used to!
And the tap water sign... we appreciate you taking it in good humour. Dutch tap water really is excellent, but we hear the feedback.
Many guests enjoy their stays at XO Hotels Amsterdam and return for exactly the combination you mentioned: good location, friendly team, and clean, modern facilities. We would love the chance to match you with a room that suits you better next time. Book directly on our website for a 10% discount, city tax included, and your first hour of late check-out for free.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Absolutely terrible experience and a…
Absolutely terrible experience and a complete waste of money.
The hotel was dirty, smelled bad from the moment I walked in, and had a very unpleasant atmosphere overall. The hallways and rooms felt unclean, the entire property had a strange odor, and the staff looked miserable and acted rude most of the time. Nothing about this place felt comfortable or welcoming.
The worst part was housekeeping throwing away my medically important prescription medication from inside my room. This was life-sustaining medication and not something that can simply be replaced while traveling abroad. Initially nobody admitted anything. Only after I strongly pushed the issue did a housekeeper suddenly say there “was a bag but it was empty.” That explanation makes no sense because the medication was inside a sealed medical pouch and could not have accidentally spilled out.
Throwing a guest’s life sustaining medication away is an extremely serious matter. Instead of taking responsibility, the staff handled the situation with very little professionalism, urgency, or empathy.
Dirty hotel, terrible smell, rude employees, poor management, and honestly one of the worst hotel experiences I’ve had in a long time. I completely regret booking this place.
20 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Abdulkadir Cikmaz,
Thank you for sharing your experience — even though it is very difficult to read. We sincerely apologize that your stay fell so far below the standard we hold ourselves to at XO Hotels.
The situation regarding your medication is something we take extremely seriously and will discuss with housekeeping.
We also hear your concerns about cleanliness, atmosphere, and the way our staff came across. This is not the experience we want for any guest, and we are taking your feedback directly to our management team.
Many guests enjoy warm, comfortable stays with us in Amsterdam, and moments like these remind us how important it is to never let our standards slip — for anyone.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
I expected much better.
Based on the photos published online, I was expecting a much better hotel. Instead, I arrived at what I would describe as an average property.
One of the elevators was out of service, causing significant inconvenience. On top of that, nobody seemed able to find the stairs. Staying on the first floor, I often had to wait for numerous guests using the only working elevator.
Once in the room, I struggled to keep the lights on, as I had to insert both key cards together for the power system to work properly. The bathroom had no light above the mirror, making it difficult to use.
The room included a desk for working, but surprisingly there was no chair. The coat rack had no trouser hangers, and the overall appearance of the room was rather poor and outdated.
19 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
PLMA,
Thank you for taking the time to share such detailed feedback — this is exactly the kind of review that helps us improve, and we read every point carefully.
We are sorry the experience did not live up to your expectations. A broken elevator is a real inconvenience, especially when you are on the first floor and just want to get to your room quickly. The practical issues you mentioned — the key card power system, the missing mirror light, the desk without a chair, the coat rack — are all things our team should have caught and resolved before your arrival. We wish you had flagged them during your stay, as our staff would have acted on them straight away.
Your observations about the room's appearance are noted and passed on to our management team. We continuously work on maintaining and refreshing our rooms, and feedback like yours directly shapes those decisions.
Many guests staying at XO Hotels Amsterdam enjoy comfortable, well-kept rooms in a great location with easy access to public transport — and we want every stay to reflect that, consistently.
Should you give us another chance, booking directly on our website gets you a 10% discount, city tax included, and your first hour of late check-out for free. No surprises — just a smoother experience from start to finish.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
A bit grubby and very smelly!
The location was a bit further out than I thought and it felt a bit dodgy, especially as the main entrance door is locked, you have to ring the bell to enter in broad daylight when we arrived, and use your keycard then once you check in.
The location was grubby with many unkempt properties around it.
The good side was that the public transport is right outside the hotel.
I had 2 rooms for our party of 4. Both rooms were very small. One room had a big pillar randomly in the centre of the room which made it even smaller.
Both rooms had a very heavy cigarette smell that even transferred to our clothes. One room had cigarette stains burnt into the bathroom sink.
The bed linen was clean, but the towels had certainly seen better days and were quite small.
The TV in one room was held together with sticky tape.
The carpets felt grubby and there were obvious stains on sections.
The long narrow hallway was unmaintained with stained wallpaper. It was awkward navigating the hallway if you met another person.
I dont think I would recommend this place, and I certainly would not stay there again, it was certainly below what I consider a 3 star.
16 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
customer,
Thank you for taking the time to share such detailed feedback — we genuinely appreciate it, even when it's hard to read.
We're glad the public transport right outside the door made getting around Amsterdam easy — that's one of the things our guests consistently value. But we hear you: several of the things you experienced — the cigarette smell, the condition of the towels, the carpets and hallway — are simply not the standard we hold ourselves to, and we're sorry your stay fell short.
Had any of these issues been raised with our team during your stay, we would have acted on them straight away — whether that means changing rooms, replacing towels, or escalating maintenance. Our team is always on hand and ready to fix things in the moment, and we regret you didn't have that opportunity.
Regarding the locked entrance: this is intentional for the safety and security of all our guests — it ensures only guests and verified visitors can access the building. We understand it can feel unexpected on arrival, but it's there to protect everyone inside.
Your feedback has been passed on to our team. We hope that one day you might give XO Hotels another chance — and experience the stay you deserved from the start.
Warm regards, Team XO Hotels
info@xohotels.com · +31 (0)202629263 · xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
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