The hotel itself for Amsterdam is well worth the price! The staff was welcoming and the hotel was clean and upto a nice modern standard. Nice and easy check in and check out. The hotel surroundings le... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Molenwerf 1, 1014 AG , Amsterdam, Netherlands
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Broken fridge which had to be repaired twice, room not serviced on 3rd day despite leaving the digital display on “make up room” couldn’t get through to reception via phone within the hotel room which resulted in asking for toilet roll in person at reception.

Reply from XO HOTELS AMSTERDAM
The location was perfect for our stay in Amsterdam. Close to museums and locations that we wanted to visit. The hotel staff was very helpful and the room was clean and comfortable. The morning breakfast was the best we have experienced at any of our hotel stays. The rates were reasonable and we would stay again.

Reply from XO HOTELS AMSTERDAM
Bedrooms are TINY, barely enough space to walk and put luggage. Same with bathrooms. However, AC was nice and I slept well every night.

Reply from XO HOTELS AMSTERDAM
great location, great room, good communication and nice staff

Reply from XO HOTELS AMSTERDAM
All perfect. Clean, new towels and room service each day. Accommodated a late check in. Nice room.

Reply from XO HOTELS AMSTERDAM
Everything about the hotel was excellent - the room had very adequate lighting, including reading light, plenty of power points and storage, fabulous bathroom, excellent breakfast, helpful reception staff and Route 2 tram stop directly in front of hotel. Would definitely recommend it to anyone planning to visit Amsterdam and wouldn’t hesitate to stay there again should I be visiting Amsterdam. We stayed there for 3 nights. Visiting from Australia.

Reply from XO HOTELS AMSTERDAM
I did not like that the window of the room was to the interior of the building. It was on the first floor and there was a corridor to go into the rooms right in front of the windows and the eating area right below, other guests could see through the window so I had to be the whole time with the curtains closed (in the dark and light on) to have privacy. Also there was no chair at the desk. You could see that the room was renovated not that long ago, but it felt very empty and a lot of things missing. However, everything very clean and the breakfast was fine.

Reply from XO HOTELS AMSTERDAM
We came to Amsterdam for the Harry Styles concert and like other reviewers, the location of the Hotel to the stadium and central Amsterdam was so convenient -you could walk to the stadium and the metro into the city centre is only a very short walk from the hotel- we were pleasantly surprised! The hotel is located in a safe area and 3 adults comfortably shared a good sized triple room. Effortless automated check in and check out was great too. Thanks very much and we will be back!

Reply from XO HOTELS AMSTERDAM
The hotel not recommended because the room very dirty and we put us in room they discover later that it needs maintenance no air conditions
The staff not helpful
Very expensive regarding the service.

Reply from XO HOTELS AMSTERDAM
Location is little bit far from centre but there are many transportation opportunities. Room was ok. Clean and comfortable. Check in is easy. Around the hotel there are many restaurants and markets. Price and benefit balance is ok.

Reply from XO HOTELS AMSTERDAM
Very nice and clean room
Kind people
Nice terrasse in which you can work and have a drink
Everything good!

Reply from XO HOTELS AMSTERDAM
My second time staying here, perfect location right in the middle of everything you'd want to see! Rooms are nice and clean and beds are very comfy, air conditioning is great too when it got hot. I think all I was missing was a window that you could open or maybe a small fridge- but otherwise was perfect! Lovely staff also, and great service.

Reply from XO HOTELS AMSTERDAM
The XO Couture is normally a great hotel. We have stayed there before. This time, our visit was not as great due to air-conditioning problems. The weather was hot and it was difficult to sleep in a hot room. They did provide an oscillating fan for us to use.

Reply from XO HOTELS AMSTERDAM
3 Stars Max
Okay stay overall, not a bad hotel, but I wouldn’t rush to stay here again. If you’re looking to save some £££ and don’t mind being a bit further out, the location is nice and there’s a Spar right next door which was handy for snacks and essentials in the mornings/evenings.
The train station, bus stop and tram stops are all nearby and can get you into the centre fairly quickly. The train and tram do require a bit of a walk, but it’s lovely on a nice day!
Staff were friendly and happy to help/answer questions when needed. However, they told us none of the rooms have air con after ours wasn’t working, and it was 30 degrees the whole time we were there. Lovely weather when out and about of course, but coming back to a room hotter than outside wasn’t ideal, especially when we were only given a half-broken fan.
No extra pillows were provided when requested either, so we just had one each. Also worth noting that the rooms don’t get cleaned during your stay, only towels and toilet paper are replaced but beds don't get made, floor not mopped etc etc
Overall, it was an okay stay with good transport links and a convenient location, but the lack of air con and basic room servicing would probably stop us from booking again.

Reply from XO HOTELS AMSTERDAM
I highly recommend this hotel! The location is excellent and very convenient — we came for a concert and really appreciated the hotel’s location and the fact that the Arena can be reached on foot. There are also good connections to the airport and the city centre.
The hotel is new, very clean, and the staff are very pleasant. There is also the possibility to leave your luggage before check-in and after check-out.
Everything was great!

Reply from XO HOTELS AMSTERDAM
The air conditioner was not working and they told me that I needed to wait until the next day and I had a terrible first night. And when I were to get my room it was still not ready and then I got degraded to the first floor from the ninth.

Reply from XO HOTELS AMSTERDAM
Hotel was very clean and exactly what we needed! We were staying in Amsterdam for a little over a week and the people at the front desk were always very kind and helpful. It was just enough space for us especially since we knew we would be going out for most of the day, but was still a very cozy stay. The area was also perfect and within walking distance to the center and everywhere else we had on our itinerary. We would definitely stay here again!

Reply from XO HOTELS AMSTERDAM
The location is great, but it is really loud at night. We were lucky to not have a room on the side of the road. The rooms are outdated and ours would have clearly needed some kind of renovation regarding the walls and the floor.
Overall, the hotel is ok with great price/quality ratio.

Reply from XO HOTELS AMSTERDAM
Staff - can not really form any type of review as our only contact with them was for 3 minutes at the check-in where helped us check-in with the kiosk. Housekeeping was nice friendly.
Location 10/10
Room: bit tricky as our room was on the 4th floor but the elevator only went up to the 3rd floor. So from the 3rd floor it was like a labyrinth to get to our room. The room itself was very nice and mostly clean.

Reply from XO HOTELS AMSTERDAM
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.